Pygmalion Solutions Ltd

Microsoft Cloud Software Subscriptions

Provision of subscriptions for the full range of Microsoft cloud software and services

Features

  • Reporting on subscription useage

Benefits

  • Reduce subscription costs

Pricing

£1.50 per user per month

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

1 6 3 2 6 0 0 8 9 3 8 3 6 3 0

Contact

Pygmalion Solutions Ltd

Alwyn Williams

0207 751 8060

alwyn.williams@pygmalion.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
N/A
System requirements
All offerings are Software as a Service

User support

Email or online ticketing support
Email or online ticketing
Support response times
We offered customised SLA's to meet customer requirements
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
None
Onsite support
Onsite support
Support levels
We offer customised SLA's to meet customer requirements. We provide a technical account manger and a cloud support engineer for all service contracts.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We provide user training and documentation
Service documentation
Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
We provide data in a format required by the customer
End-of-contract process
We provide monthly useage reports and invoices with detailed breakdown of costs

Using the service

Web browser interface
No
Application to install
No
Designed for use on mobile devices
No
Service interface
No
API
No
Customisation available
No

Scaling

Independence of resources
We have a scale -able platform

Analytics

Service usage metrics
Yes
Metrics types
Detailed breakdown by individual SKU / service of useage and cost
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Microsoft, Barracuda

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
Never
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
No
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
We provide standard data formats
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
Data protection within supplier network
IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Provided by Microsoft
Approach to resilience
Available on request from Microsoft
Outage reporting
Microsoft provide outage reporting

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Users identity has to be confirmed by 2 factor verification
Access restriction testing frequency
At least once a year
Management access authentication
2-factor authentication

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Security governance is provided by Microsoft
Information security policies and processes
Available on request

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Available on request
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Available on request from Microsoft
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Available on request from Microsoft
Incident management type
Supplier-defined controls
Incident management approach
Available on request from Microsoft

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£1.50 per user per month
Discount for educational organisations
Yes
Free trial available
No

Service documents

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