Pygmalion Solutions Ltd

Microsoft Cloud Software Subscriptions

Provision of subscriptions for the full range of Microsoft cloud software and services

Features

  • Reporting on subscription useage

Benefits

  • Reduce subscription costs

Pricing

£1.50 per user per month

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

1 6 3 2 6 0 0 8 9 3 8 3 6 3 0

Contact

Pygmalion Solutions Ltd

Alwyn Williams

0207 751 8060

alwyn.williams@pygmalion.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints N/A
System requirements All offerings are Software as a Service

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We offered customised SLA's to meet customer requirements
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard WCAG 2.1 AA or EN 301 549
Web chat accessibility testing None
Onsite support Onsite support
Support levels We offer customised SLA's to meet customer requirements. We provide a technical account manger and a cloud support engineer for all service contracts.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide user training and documentation
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction We provide data in a format required by the customer
End-of-contract process We provide monthly useage reports and invoices with detailed breakdown of costs

Using the service

Using the service
Web browser interface No
Application to install No
Designed for use on mobile devices No
Service interface No
API No
Customisation available No

Scaling

Scaling
Independence of resources We have a scale -able platform

Analytics

Analytics
Service usage metrics Yes
Metrics types Detailed breakdown by individual SKU / service of useage and cost
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold Microsoft, Barracuda

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency Never
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process No
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach We provide standard data formats
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
Data protection within supplier network IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Provided by Microsoft
Approach to resilience Available on request from Microsoft
Outage reporting Microsoft provide outage reporting

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Users identity has to be confirmed by 2 factor verification
Access restriction testing frequency At least once a year
Management access authentication 2-factor authentication

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Security governance is provided by Microsoft
Information security policies and processes Available on request

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Available on request
Vulnerability management type Supplier-defined controls
Vulnerability management approach Available on request from Microsoft
Protective monitoring type Supplier-defined controls
Protective monitoring approach Available on request from Microsoft
Incident management type Supplier-defined controls
Incident management approach Available on request from Microsoft

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £1.50 per user per month
Discount for educational organisations Yes
Free trial available No

Service documents

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