Phoenix Software Ltd

Check Point Capsule Cloud

Check Point Capsule Cloud solves security dilemmas by using a cloud based security container to enforce your in-network security policy on laptops used outside of the corporate network. It delivers the protection of Check Point Software Blades using a cloud-based service, leveraging real-time protection against threats with ThreatCloud.


  • Single policy for on premise and off premise laptops


  • Single policy for on premise and off premise laptops


£1.08 per person per month

Service documents

G-Cloud 10


Phoenix Software Ltd

Jonny Scott

01904 562200

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints Currently only supports Windows and IOS laptops/machines
System requirements
  • Light weight client
  • Connectivity
  • Cloud based security gateway

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Yes, Standard Support Customers have an SLA of 4 Hours for Severity 2,3,4 Questions and 30 Minutes for Severity 1 Questions.

Yes, Premium Support Customers have an SLA of 4 Hours for Severity 3,4 Questions, 2 Hours for Severity 2 and 30 Minutes for Severity 1 Questions.

Yes, Elite Support Customers have an SLA of 4 hours for Severity 3,4 Questions and 30 minutes for Severity 1,2 Questions .
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Customers can log into Check Point Web Chat via, Then they would click support, support center and the underneath "Get Help" select Live Chat.
Web chat accessibility testing None
Onsite support Yes, at extra cost
Support levels Check Point Standard Support: SLA 9x5 Buisness Day. Response Time Severity 1: 30 Minutes, Severity 2,3,4 4 Hours. Latest hotfixes yes, Major Upgrades and Enhancements Yes.
Check Point Premium Support: SLA 7 x 24 Every Day. Response Time Severity 1: 30 Minutes, Severity 2,2 Hours and Severity 3 & 4 4 Hours. Latest hotfixes yes, Major Upgrades and Enhancements Yes.

Check Point Elite Support: SLA 7 x 24 Every Day. On Site Engineer for Critcal SRs Response Time Severity 1: 30 Minutes, Severity 2 30 minutes and Severity 3 & 4 4 Hours. Latest hotfixes yes, Major Upgrades and Enhancements Yes.

Check Point Diamond Support: SLA 7 x 24 Every Day. Designated Diamond Engineer Response Time Severity 1: 30 Minutes, Severity 2,3,4 based on level of support(Standard, Premium or Elite. Latest hotfixes yes, Major Upgrades and Enhancements Yes.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started When you access the Cloud Portal for the first time, you must create a new account in the Create
New Account area:
1. Enter a valid email address.
2. Enter a password you will use to log into the Cloud Portal.
3. Confirm the password.
4. Click Sign Up.
5. A confirmation email is sent to the address specified in step 1. Click Activate Account in the email.
The Cloud Portal opens in your browser and you can log in.
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction It cannot be, it is securely erased
End-of-contract process We securely erase your domain and restrict access to your portal, the encrypted portion of the cloud drives is unencrypted and opened back up. The original SaaS solution returns to normal

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems
  • MacOS
  • Windows
Designed for use on mobile devices No
Accessibility standards None or don’t know
Description of accessibility If run as a standalone setup, access is available via the web interface from a URL that can be linked to your domain. It is also possible to register the cloud gateway as a standard device in an existing Check Point management appliance and utilise the same policy and logging as per the rest of the estate.
Accessibility testing Don't know
What users can and can't do using the API Don't know
API documentation Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Users can customise the policy and security blades which are enforced to end/remote users. Web UI can be skinned and customised, and it is possible to interface via API


Independence of resources The service is cloud hosted, therefore all backend resources are scalable to meet demand.


Service usage metrics No


Supplier type Reseller providing extra support
Organisation whose services are being resold Check Point Software Technologies

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process No
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach They can export the policy that has been created, logs are also accesible via the cloud portal or can be sent to an on prem manager.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network Encryption

Availability and resilience

Availability and resilience
Guaranteed availability Availability
There are two aspects of system availability:

1. Network uptime intent
- CP strives to provide service uptime that is equal or greater than 99.999% calculated per calendar month.
- System availability is calculated as ratio of total expected uptime per month minus reported downtime, with the exceptions for the below-excused outages.
Note that uptime is not guaranteed or subject to credits.

2. Latency
- To insure latency that is less than 100ms.
- Measured between CC serving gateway and the end user.
Note that content download from the original content server is not included in the latency measurement.
Approach to resilience Cloud based infrastructure has physical resiliency, scaling and geographical resiliency built in.
Outage reporting Yes, via

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Only the administrators will know the URL to access the management pane, and can restrict what users have access / logins to it. This is the same if managed centrally via the Smart Daashboard.
Access restriction testing frequency At least once a year
Management access authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information No audit information available
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 21/01/2016
What the ISO/IEC 27001 doesn’t cover N/A
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes ISO 27001

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Supplier-defined controls
Vulnerability management type Supplier-defined controls
Vulnerability management approach Supplier-defined controls
Protective monitoring type Supplier-defined controls
Protective monitoring approach Supplier-defined controls
Incident management type Supplier-defined controls
Incident management approach Supplier-defined controls

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No


Price £1.08 per person per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Interested parties can reach out to Check Point directly or via a supplier to initiate a free trial, from this free trial you will be able to integrate 25 users for up to 30 days.
Link to free trial This needs to be carried individually, if you can reach out to the UK office at the following page - or speak directly to your account manager / resller.


Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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