E10 System provider Epaccsys have been supplying Epicor E10 Systems and Epicor E10 solutions for over 15 years with Epicor E10 software. The full suite of Epicor E10 ERP System modules available include Financial, Distribution, Supply Chain Management and Project Management.
- Financial accounting and management solution
- Real time inventory management and stock visibility
- Project management
- Time and expense management
- Complete purchase and requisition management
- Full supply chain management
- Latest Microsoft technology platform & Look and Feel
- Inherent tools for customisation, localisation and business rules
- Integration to 3rd Party Systems
- Configurable Screens, Reports and Dashboards
- Fully integrated real-time financial reporting
- Improved stock visibility, availability and cost control
- Improved project controls, visibility, status and costs
- Real-time capture and reporting of time and expenses
- Allows for economies of scale in purchasing, cheaper overall costs
- Improved control of supply and demand requirements
- Ease of use, familiarity and maximising existing Microsoft investment
- Quickly deploy forms, rules, workflow & approval processes
- Easily integrate with other critical business systems
- User and role based real-time reporting and data views
£65.82 per user per month
- Education pricing available
07375 865 815
|Software add-on or extension||No|
|Cloud deployment model||Private cloud|
|Service constraints||None to specify at this stage.|
|System requirements||SQL licencing requirement|
|Email or online ticketing support||Email or online ticketing|
|Support response times||
Support time responses are as follows:
Critical fault response within 1 hour,
Material Fault (Significant Impact) response within 2 hours,
Cosmetic Fault (Low Priority) response within 1 day.
Standard hours of Support are Monday to Friday, excluding national holidays, 9.00-17.30.
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||None or don’t know|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
Support Issues are prioritised and graded according to the level of seriousness:
Grade 1 – Business Critical, business cannot operate or application has failed
Grade 2 – Non Business Threatening – Causing users major inconvenience but business continues to function
Grade 3 – Functional Requirement – Causes difficulty but there is a work-around
Grade 4 – Cosmetic change or fault requiring rectification
Calls are allocated a unique number and this is emailed out to the customer within an hour of receipt of the call or provided on the phone if a call is telephoned in.
Call events – all communications (emails, phone calls) between any parties involved in a call are logged and recorded as a call event. This allows anyone at Epaccsys to pick up the call as there is a full audit trail of events.
Customers can escalate a call at any time via their Support or Account manager. All support calls and issues are continually monitored and reported on internally to ensure we give the very best service to our customers.
Support SLAs are available. There is only 1 support level charged, info provided in Cloud Support offering.
|Support available to third parties||Yes|
Onboarding and offboarding
A project plan will be put together and agreed with the user project team. This plan will include all aspects of the implementation including project management, business analysis, scoping, user training, configuration, customisation and personalisation, agreement on required reporting, agreed developments (where deemed necessary), solution build and test, and data migration. In addition go-live planning and support.
In terms of training this can be one-to-one, one-to-many (up to 6), train the trainer, on-site or off-site. Training documentation will be produced as a part of the implementation process.
|Other documentation formats||
|End-of-contract data extraction||Data management tool|
Contract extension options in line with G-Cloud stated agreement are available.
There are no specific price or cost dependencies.
Using the service
|Web browser interface||Yes|
|Application to install||Yes|
|Compatible operating systems||
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||Mobile interface is customisable and therefore information fields can and may be reduced to accommodate screen real estate.|
|Accessibility standards||None or don’t know|
|Description of accessibility||
Access security verifies that whomever (or whatever) is attempting to access the application server is permitted to do so. Includes login security to the menu system either by entry of user ID and password, or via Windows Authentication, session security (same as login security) for application components that are run directly from the desktop or other non-menu areas, and services security to ensure that an external system may access the business logic when allowed.
Business security includes ensuring that individual users and groups of users have access to the business functions and data that they attempt to view or update.
|Accessibility testing||Only with specific clients.|
|What users can and can't do using the API||Connecting people, systems and processes is the primary goal for modern ERP applications. Systems work together through integration, which are tightly-coupled using application programming interfaces (APIs) and standard protocols like SOAP or loosely-coupled using simple message exchanges or REST. Epaccsys ensures that every application has a robust API which is available using multiple methods and protocols.|
|API documentation formats|
|API sandbox or test environment||Yes|
|Description of customisation||
Screens, form layouts, fonts, field titles, field lengths can all be customised. In addition fields can be removed and additional fields can be added.
Only users that are given the authority and requisite training will be able to do customisations, all others are denied this capability. This is down to the discretion and control of the individual company or organisation.
|Independence of resources||Essentially 3 aspects are considered and used here, namely Monitoring, VLANS and the Design Architecture.|
|Service usage metrics||Yes|
|Metrics types||Provided and can be configured as a part of the service, however as standard weekly reports are sent out automatically.|
|Supplier type||Reseller providing extra features and support|
|Organisation whose services are being resold||Epicor|
|Staff security clearance||Other security clearance|
|Government security clearance||Up to Developed Vetting (DV)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||United Kingdom|
|User control over data storage and processing locations||No|
|Datacentre security standards||Supplier-defined controls|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||In-house|
|Protecting data at rest||Physical access control, complying with another standard|
|Data sanitisation process||Yes|
|Data sanitisation type||Deleted data can’t be directly accessed|
|Equipment disposal approach||A third-party destruction service|
Data importing and exporting
|Data export approach||Very powerful data export capabilities enable users to be able to export selected data into third party packages such as MS Excel or Word. Security settings within the system can disable this for particular users.|
|Data export formats||
|Other data export formats||
|Data import formats||
|Other data import formats||
|Data protection between buyer and supplier networks||
|Other protection between networks||As defined by agreed contractual arrangements. Typically; Firewalls, Vlans and VPNS or TLS|
|Data protection within supplier network||
|Other protection within supplier network||
Comprehensive user and group security to restrict data and application accessibility as needed. Security can be granted at user and group levels for all security objects including forms, fields, reports, menus, tables and method calls. Microsoft Windows Authentication to support a Windows single sign-on and password policy.
Product security includes protection to ensure that the application only allows use of modules and product variations that have been purchased and licensed.
Access security verifies that whomever (or whatever) is attempting to access the application server is permitted to do so.
Availability and resilience
We guarantee that our data centre network and infrastructure will be available 99.999% of the time in any given monthly billing period, excluding scheduled maintenance.
If we fail to meet a guarantee stated above, you will be eligible for a credit. Credits will be calculated as a percentage of the fees for the cloud servers adversely affected by the failure for the current monthly billing period during which the failure occurred (to be applied at the end of the billing cycle). Credit details can be supplied on request.
|Approach to resilience||The service design has built-in resilience through Virtualisation and Geo Location options, where we have 2 data centers being used as a standard part of the service|
|Outage reporting||Outages are reported as e-mail alerts|
Identity and authentication
|User authentication needed||Yes|
|User authentication||Username or password|
|Access restrictions in management interfaces and support channels||Pre-defined user menus and access to customised and personalised screens.|
|Access restriction testing frequency||At least once a year|
|Management access authentication||Username or password|
Audit information for users
|Access to user activity audit information||Users contact the support team to get audit information|
|How long user audit data is stored for||User-defined|
|Access to supplier activity audit information||Users contact the support team to get audit information|
|How long supplier audit data is stored for||User-defined|
|How long system logs are stored for||User-defined|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||Brightline|
|ISO/IEC 27001 accreditation date||02/11/2015|
|What the ISO/IEC 27001 doesn’t cover||The scope of the ISO/IEC 27001:2013 certification is limited to the information security management system (ISMS) supporting the Level 3 Colocation Services (Europe), and in accordance with the Statement of Applicability dated October 12, 2015.|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||Yes|
|Any other security certifications||ISO50001: Certified|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||ISO/IEC 27001|
|Information security policies and processes||These are part of the ISO 27001:2013 certification programme.|
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||Assets are recorded and monitored through management systems. Changes are impact assessed.|
|Vulnerability management type||Undisclosed|
|Vulnerability management approach||Vulnerabilities are assessed due to their significance and any mitigations that are deployed. We utilise external sources, such as suppliers and other relevant sources to provide updates on vulnerabilities.|
|Protective monitoring type||Undisclosed|
|Protective monitoring approach||Systems are monitored. An incident team would be formed and depending on the nature of incident the appropriate activities would be planned and actioned in a timely manner.|
|Incident management type||Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402|
|Incident management approach||These are part of the ISO 27001:2013 certification programme.|
|Approach to secure software development best practice||Conforms to a recognised standard, but self-assessed|
Public sector networks
|Connection to public sector networks||No|
|Price||£65.82 per user per month|
|Discount for educational organisations||Yes|
|Free trial available||No|
|Pricing document||View uploaded document|
|Skills Framework for the Information Age rate card||View uploaded document|
|Service definition document||View uploaded document|
|Terms and conditions document||View uploaded document|