Intelogy Limited

Office 365 Intranet with Powell Intranet

Intelogy's intranet methodology together with Powell's intranet product offers enhanced communication and collaboration tools for intranet users and administrators. Built on existing Office 365 licensing, Powell 365 improves speed to deployment, consistency of templates (including global navigation and footers) and retains all your information inside your tenancy.

Features

  • Out-of the Box Intranet
  • Management and configuration platform
  • No code Pre-figured templates and connectors
  • Provisioning tool for SharePoint and Microsoft Teams
  • Template base and flexible news targeting and cross-site aggregation
  • Multilingual support, Mobile access, user targeted news and content
  • Collaboration and Social Features integration
  • Search and Navigation features
  • Analytics Features
  • Microsoft Teams Governance and provisioning

Benefits

  • Accelerate intranet portals and features delivery
  • Reduce cost, simplify and facilitate intranet sites creation
  • Configure a full-fledged intranet portal without any coding
  • Streamline the creation and publishing of news articles
  • Enhance user experience with personalised content, on any device
  • Promote collaboration and Maintain teams well connected
  • Improve search throughout Office 365 using refiners for best results
  • Get visibility on site activity, content usage and social engagement
  • Provide Teams Best practices, use-case templates and control sprawl
  • Customize, update and manage your workplace easily and overtime

Pricing

£0.74 to £4.00 a user a month

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andrew.tomlins@intelogy.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

1 6 2 6 1 2 4 3 4 6 8 6 2 9 9

Contact

Intelogy Limited Andrew Tomlins
Telephone: 02037473506
Email: andrew.tomlins@intelogy.co.uk

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
Microsoft Office 365, Microsoft Teams and SharePoint Online
Cloud deployment model
Public cloud
Service constraints
Being a cloud service, the system relies on access to the internet. All modern browsers are supported .
System requirements
  • Microsoft Office 365 tenant and Microsoft 365 licenses (per user)
  • Powell 365 Licenses (per user)
  • A site collection administrator account (with no MFA)
  • User needs an entry access via SharePoint Online
  • Browser support: Edge, Safari, Chrome and Firefox

User support

Email or online ticketing support
Email or online ticketing
Support response times
Our help desk operates on UK Office hours only. Our response times are based on the following priority levels (as defined by the ticket raiser):
P1 – (Urgent) - 2 hours response;
P2 – (High) - 4 hours response;
P3 – (Normal) - 10 hours response;
P4 – (Low) - 10 hours response times.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
We provide UK Office Hours support as per below:
P1 – (Urgent) - 2 hours response;
P2 – (High) - 4 hours response;
P3 – (Normal) - 10 hours response;
P4 – (Low) - 10 hours response times.

We provide a technical account manager and a cloud support engineer as part of the response team.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Intelogy is the preferred Enterprise partner for Powell Intranet within the UK. Our consultants will engage with your key stakeholders to discuss your information architecture, use of branded templates and configure appropriately.
This is conducted mostly via a half day remote workshop but if local to London or South East, pandemic conditions allowing, can be done on-site.
If you feel you need more support Intelogy would be available for Powell Intranet design and build services (see Cloud Support services).
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
If the subscription is not renewed, the customer stops having access to the features provided by Powell (i.e: Web parts). Importantly, your data will still remain accessible in your tenancy and therefore there is no off-boarding required.
End-of-contract process
All customer data is stored on their own tenancy and therefore, if the customer does not renew Powell licenses (but retains their Office 365 tenancy) all data remains under customer control. i.e. there is no off-boarding required.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The application is scaled to give a more effective mobile interface
Service interface
No
API
No
Customisation available
Yes
Description of customisation
Customisation can be built into the product by deploying custom solutions or more simply changing the configuration of the components

Scaling

Independence of resources
Microsoft cloud services will auto scale to meet the demand placed on them by various users, including auto throttling to ensure that one cloud user can not fully utilise all resources available to that service.

Analytics

Service usage metrics
Yes
Metrics types
Metrics are available through SharePoint Site Usage reports and also in the SharePoint Admin Centre. Alternatively, Google Analytics tracking codes can be embedded into the pages.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Powell Software

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Customers can export their data using Excel, APIs, RESTful interfaces and also request a physical copy via USB (encrypted) disk
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Microsoft guarantees a 99.9% uptime of their services
Approach to resilience
Our CDN is replicated across two Datacenters. Office 365 employs resilient networks within its own data centers as well as providing geo-redundancy, having paired data centers within each Geo. Full detail of this can be found here: https://docs.microsoft.com/en-us/office365/Enterprise/office-365-data-resiliency-overview
Outage reporting
For the Powell Software platform: Through the management dashboard (Powell Manager) For O365 outages: Outages are reported through the Microsoft 365 Service Health dashboard available within the Admin portal.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Management interfaces are limited to select users only (defined as "Senior Managers" and Intelogy support staff).

Support channels are limited to the same subset of people.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
CSA CCM version 3.0
Information security policies and processes
Information security policies and processes All of our internal infrastructure is hosted and managed by Microsoft Azure. We have no internal server. The security policy is followed according to the recommendations of Microsoft Advisor + compliance center. We have launched the process to be ISO 27001 certified

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
The solution is based on the Microsoft 365 platform, please view https://www.microsoft.com/en-us/trustcenter
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
The solution is based on the Microsoft 365 platform, please view https://www.microsoft.com/en-us/trustcenter
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
The solution is based on the Microsoft 365 platform, please view https://www.microsoft.com/en-us/trustcenter
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
The solution is based on the Microsoft 365 platform, please view https://www.microsoft.com/en-us/trustcenter

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£0.74 to £4.00 a user a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
We can provide on case-by-case basis access to a demonstration site for a limited period to support the customer evaluation process.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andrew.tomlins@intelogy.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.