Visionist

Automated WorkFlow

We provide enterprise workflow-solutions to digitise-workflows, focusing on orchestration or sequencing of activities required to operate your business, as a straight-through or human-assisted process, or case-management.
Our solutions enable business stakeholders to participate directly in designing business-solutions, rather than forcing them to write requirements and hand those requirements to IT

Features

  • Enable business and IT users to create/ change/ manage workflows
  • User Journey centric, rapid low-code configuration.
  • Data Strategy & Architecture Services
  • User/Business focused approach
  • Business Transformation, governance and control
  • Standardise behaviour, improve Customer Experience by automating activities
  • Process Transformation, Process Journey optimisation
  • Easily create business process automation and optimisation solutions
  • Replace manual business processes with automated processes
  • Secure integration with multiple external data sources

Benefits

  • Shorten change time and time-to-service
  • Low-code code solutions with lower total cost of ownership.
  • Quickly connect new business applications to deliver greater IT efficiency
  • Delivers early value and business visibility through Agile approaches
  • Improvement, efficiency and optimisation of business processes
  • Improved collaboration between technical, functional and business teams
  • Seamless Integration to Cloud and On-Site Data
  • Provides a consistent and compliant user experience
  • Automates high-volume, repeatable tasks
  • Reduced development and cost of ownership costs of workflow-driven apps

Pricing

£1 per user per month

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 11

162593009855750

Visionist

Peter Miller

+44 (0)20 3883 8201

info@visionist.com

Service scope

Service scope
Service constraints None
System requirements Internet Connectivity

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within an hour
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AAA
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard WCAG 2.1 AAA
Web chat accessibility testing Our chat software has been tested with various web browsers which support various assistive technologies, including Dragon and Jaws.
Onsite support Yes, at extra cost
Support levels Monday - Friday 0800-1800
Saturday - Sunday 1000-1600

Technical Account Manager is assigned to the client for initial on boarding and on a regular basis to ensure service satisfaction
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started User Documentation is freely available from the client portal.
Additional configuration and on boarding can be arranged according to our SFIA rate card.
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction Export of policy configuration and operational reports
End-of-contract process At the end of the contract, the service will terminate. Customers will simply need to repoint their DNS services to an alternative service and remove the client application from the central software deployment tool.

Using the service

Using the service
Web browser interface Yes
Using the web interface Mobile devices can operate via a dedicated VPN service for Cisco Umbrella / OpenDNS routing. This can be included in your Mobile Device Management (MDM) deployment.
Web interface accessibility standard WCAG 2.1 AAA
Web interface accessibility testing Testing completed with Jaws and Dragon
API No
Command line interface Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
  • MacOS
Using the command line interface Each customer has their own management portal, through which they can configure their organisation's security policies. Global policies can be set for standard users, with exceptions applied to groups of users, such as security officers. Bypass codes can be configured for special users. Block pages can be customised / branded. Full reporting engine is available to report on activity per user / device / group etc. Users cannot bypass the secure DNS service once deployed to their device, which ensures protection whilst off the corporate network or outside of a corporate VPN.

Scaling

Scaling
Scaling available Yes
Scaling type Automatic
Independence of resources By making sure they have the correct services in place
Usage notifications Yes
Usage reporting Email

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types Other
Other metrics
  • Full reporting engine on end user devices
  • By user, device, group, location
  • Full reports on security activity by threat, location, type.
Reporting types Real-time dashboards

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Backup and recovery

Backup and recovery
Backup and recovery Yes
Backup controls Back specific to customers
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Users contact the support team to schedule backups
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks IPsec or TLS VPN gateway
Data protection within supplier network IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability 100% service avalibity
Approach to resilience Resilient routing to resilient Cisco public cloud data centres
Outage reporting Email alerts and a public dashboard

Identity and authentication

Identity and authentication
User authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Limited access network (for example PSN)
  • Other
Other user authentication Pre-installed client application with one time machine certificate for service access
Access restrictions in management interfaces and support channels Web based API controlled by username and password - to be granted to service and security managers only. Access within the portal can be restricted by individual or group of users.
Access restriction testing frequency At least every 6 months
Management access authentication Username or password
Devices users manage the service through Dedicated device on a segregated network (providers own provision)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • Ex-CESG CLAS Advisor assured
  • IASME and Cyber Essentials Self Assessment

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Independently verified processes for Visionist security. Cisco ISO27001 for public hosted cloud service.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Cisco public hosted service with 100% uptime. Change management beyond our control
Vulnerability management type Supplier-defined controls
Vulnerability management approach Cisco manage the full end to end threat analysis with machine learning and artificial intelligence applications.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Cisco manage their end to end service for protective monitoring
Incident management type Supplier-defined controls
Incident management approach Cisco manage the end to end Incident Management approach

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart No

Energy efficiency

Energy efficiency
Energy-efficient datacentres No

Pricing

Pricing
Price £1 per user per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial 30 day free trial. Help with end user device / AD integration and portal configuration available at our published SFIA rates

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Terms and conditions
Service documents
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