Fordway
Desktop as a Service Secure Plus from Fordway
Fordway Desktop as a Service DaaS SecurePlus is architected to meet OFFICIAL-SENSITIVE/IL3 for PSN and NHS N3/HSCN users to access their corporate desktop from anywhere. DaaS provides shared Remote Desktop Services, persistent Virtual Desktops (VDI), locked down full client PCs or tablets or any required combination of these.
Features
- Fully Managed, shared, personal or hybrid device desktop types supported
- Windows, MacOS, iOS, Linux, ChromeOS and Android devices supported.
- Local security management, desktopAV standard, included intrusion detection service
- Microsoft Office 365 integration
- Proactive Incident Management and service availability monitoring
- Included Multi-Factor Authentication
- Desired Configuration Management with per session user monitoring
- Optional assigned Service Manager
- Included data at rest encryption on managed desktops
- UK PSN and NHS N3/HSCN connectivity available and included
Benefits
- Meets the needs of any organisation’s end-user computing (EUC) requirements.
- Fordway can manage the complete project lifecycle, design to migration
- Office365 integration to enable collaboration and communication across multiple devices.
- Highly secure and compliant platform, achieves OFFICIAL-SENSITIVE (IL3) security mandates
- Included connectivity to UK (PSN) and NHS N3/HSCN network
- Optional integration with Fordway’s Identity and Authentication Management Service
- Included anti-virus, desired configuration management, security management and reporting
- Included security management and reporting to confirm compliance
Pricing
£30 to £90 per user per month
- Free trial available
Service documents
- Pricing document (pdf)
- Skills Framework for the Information Age rate card (pdf)
- Service definition document (pdf)
- Terms and conditions (pdf)
Framework
G-Cloud 11
Service ID
1 6 2 5 0 8 5 0 2 0 0 4 7 9 7
Contact
Service scope
| Service constraints | None |
| System requirements | None |
User support
| Email or online ticketing support | Email or online ticketing |
| Support response times |
Priority 1 incident 24 x 7, 15 minute response. Priority 2 incident 24 x 7, 1 hour response Priority 3 incident 12 x 5, 4 hour response. |
| User can manage status and priority of support tickets | Yes |
| Online ticketing support accessibility | WCAG 2.1 A |
| Phone support | Yes |
| Phone support availability | 24 hours, 7 days a week |
| Web chat support | No |
| Onsite support | Yes, at extra cost |
| Support levels | The services are supported 24x7x365 by Fordway's Service Desk to assure service availability. Fordway has a standard SLA that details response times which can be tailored to customer needs. Additional support options and services can be added to the standard support levels. |
| Support available to third parties | Yes |
Onboarding and offboarding
| Getting started | For the initial instance order Fordway need to create a unique security domain for the client. Once the client security domain is created clients can provision new instances from standard templates, and expand, contract or suspend existing instances. All provisioning is assisted by Fordway's Service Desk if needed, included within the service price. Further details are provided in the Service Description. |
| Service documentation | Yes |
| Documentation formats |
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| End-of-contract data extraction | Fordway have an exit procedure with which we work with the user to exit or migrate away from this services, depending on the configuration of the solution. Data is held for 30 days following service termination, within this period it can be copied to other cloud services, physical devices shipped to Fordway's datacentres or supplied on agreed media. |
| End-of-contract process | Fordway have an exit procedure with which we work with the user to exit or migrate away from this service, depending on the configuration of the solution. This exit procedure will include any data, performance statistics and service records as described within the contract along with any associated costs. Process requirements are detailed in the Service Description. There are no termination costs, data migration may be charged. |
Using the service
| Web browser interface | Yes |
| Using the web interface |
Supported browsers: • Internet Explorer 7 • Internet Explorer 8 • Internet Explorer 9 • Internet Explorer 10+ • Microsoft Edge • Firefox • Chrome • Safari 9+ • Opera |
| Web interface accessibility standard | WCAG 2.1 A |
| Web interface accessibility testing | Supports all assistive technologies supported by the base browser |
| API | Yes |
| What users can and can't do using the API |
The API is accessible through the customer portal. Users can: 1) Start and suspend provisioned services 2) Provision new instances under an existing agreement 3) Check performance and utilisation of instances or groups of instances 4) Check consumption for billing 5) Log, track and manage Incidents, Service Requests and Change Requests 6) Instant Message/web chat with Fordway Service Desk and other staff |
| API automation tools |
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| API documentation | Yes |
| API documentation formats |
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| Command line interface | No |
Scaling
| Scaling available | Yes |
| Scaling type | Automatic |
| Independence of resources | Each customer has guaranteed resources which are assigned and allocated when the agreement is set up |
| Usage notifications | Yes |
| Usage reporting |
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Analytics
| Infrastructure or application metrics | Yes |
| Metrics types |
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| Reporting types |
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Resellers
| Supplier type | Not a reseller |
Staff security
| Staff security clearance | Other security clearance |
| Government security clearance | Up to Security Clearance (SC) |
Asset protection
| Knowledge of data storage and processing locations | Yes |
| Data storage and processing locations | United Kingdom |
| User control over data storage and processing locations | Yes |
| Datacentre security standards | Complies with a recognised standard (for example CSA CCM version 3.0) |
| Penetration testing frequency | At least once a year |
| Penetration testing approach | ‘IT Health Check’ performed by a CHECK service provider |
| Protecting data at rest |
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| Data sanitisation process | Yes |
| Data sanitisation type |
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| Equipment disposal approach | Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001 |
Backup and recovery
| Backup and recovery | Yes |
| What’s backed up |
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| Backup controls | Users can recover data from snapshots through the Customer Portal, alternatively data restoration can be requested through Fordway's Service Desk |
| Datacentre setup | Multiple datacentres with disaster recovery |
| Scheduling backups | Supplier controls the whole backup schedule |
| Backup recovery |
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Data-in-transit protection
| Data protection between buyer and supplier networks |
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| Other protection between networks | Disclosed on request. |
| Data protection within supplier network |
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| Other protection within supplier network | Disclosed on request. |
Availability and resilience
| Guaranteed availability | Fordway provide a standard SLA, dependent on the service resilience purchased, with availability up to 99.95% measured annually; 99.9% any quarter. Fordway recompense users with a credit of 2.5% of the monthly service contract value for each working hour the service has not met the SLA, up to a maximum of 20% of the monthly service charge. |
| Approach to resilience | Fordway Desktop as a Service is a fully resilient service that operates in a resilient configuration across Fordway's UK datacentres with automated failover configured in the event of datacentre unavailability. |
| Outage reporting | The service operates under Fordway's standard SLA appropriate to the specified service resilience level. Any service outages will be reported as per the SLA, which will be tailored to the customer's requirements. SLA performance and outage are reported into the Customer dashboard, email alerts can be configured where requested or required by the client |
Identity and authentication
| User authentication |
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| Access restrictions in management interfaces and support channels | By customer request. Customers gain access to manage services through the Customer Portal, management interfaces are not normally exposes to clients. There are no restrictions on support channels. |
| Access restriction testing frequency | At least once a year |
| Management access authentication |
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| Devices users manage the service through |
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Audit information for users
| Access to user activity audit information | Users receive audit information on a regular basis |
| How long user audit data is stored for | At least 12 months |
| Access to supplier activity audit information | Users receive audit information on a regular basis |
| How long supplier audit data is stored for | At least 12 months |
| How long system logs are stored for | At least 12 months |
Standards and certifications
| ISO/IEC 27001 certification | Yes |
| Who accredited the ISO/IEC 27001 | ISOQAR |
| ISO/IEC 27001 accreditation date | 14/03/2016 |
| What the ISO/IEC 27001 doesn’t cover | Statement of Applicability disclosed on request. |
| ISO 28000:2007 certification | No |
| CSA STAR certification | No |
| PCI certification | No |
| Other security certifications | Yes |
| Any other security certifications |
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Security governance
| Named board-level person responsible for service security | Yes |
| Security governance certified | Yes |
| Security governance standards | ISO/IEC 27001 |
| Information security policies and processes | All security management and reporting is defined by and run to Fordway's ISO27001 procedures, which are externally audited for compliance. |
Operational security
| Configuration and change management standard | Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402 |
| Configuration and change management approach | Fordway change and configuration process aligns with ITIL v3.0 and ISO27001 and ISO20000. |
| Vulnerability management type | Supplier-defined controls |
| Vulnerability management approach | Fordway's risk management aligns with ISO27001. |
| Protective monitoring type | Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402 |
| Protective monitoring approach | Fordway's security incident and event monitoring conforms to ISO27001 and DPA requirements. Any incident will be assessed for risk and prioritised accordingly. |
| Incident management type | Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402 |
| Incident management approach | Fordway's incident management process complies to ISO27001:2013 and aligns to ITIL best practice and ISO20000. Incident management and reporting is defined within Fordway's standard SLA and tailored to customer requirements. |
Secure development
| Approach to secure software development best practice | Conforms to a recognised standard, but self-assessed |
Separation between users
| Virtualisation technology used to keep applications and users sharing the same infrastructure apart | Yes |
| Who implements virtualisation | Supplier |
| Virtualisation technologies used | Hyper-V |
| How shared infrastructure is kept separate | A defined security domain ('bubble') or number of domains, as appropriate, is created for each client, allowing client-specific security policies to be set up. The security domains can span multiple datacentres. Each client's instances are then configured in the security domain. |
Energy efficiency
| Energy-efficient datacentres | Yes |
| Description of energy efficient datacentres | Both our providers facilities are registered on the EU Datacentres European Energy Efficiency Platform (E3P), link here: https://e3p.jrc.ec.europa.eu/communities/data-centres-code-conduct. |
Pricing
| Price | £30 to £90 per user per month |
| Discount for educational organisations | No |
| Free trial available | Yes |
| Description of free trial | Trail offered for up to 30 days for maximum 5 users. Customer to provide any necessary application licences on top of included desktop OS licence. |
Service documents
- Pricing document (pdf)
- Skills Framework for the Information Age rate card (pdf)
- Service definition document (pdf)
- Terms and conditions (pdf)