Gradian Systems Ltd

Symantec's Email Threat Isolation

Symantec Email Threat Isolation stops advanced email attacks by insulating users from spear phishing, credential theft, and ransomware attacks by isolating malicious links and downloads. It stops credential theft by rendering webpages in read-only mode by virtualizing browsers in a highly-scalable and secure, disposable container, creating a secure execution environment.

Features

  • The URL Isolation feature executes URLs in an isolation platform
  • Isolates malicious content
  • A seamless indistinguishable user experience

Benefits

  • Insulate users from spear phishing, ransomware
  • Prevent credential theft by using read-only
  • Only safe or sanitized content is delivered to your organization

Pricing

£8.83 a user

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 12

Service ID

1 6 2 3 4 6 1 9 3 1 2 9 1 9 9

Contact

Gradian Systems Ltd

Ciaran O'Rourke

07770 377 936

ciaran.orourke@gradian.co.uk

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
Symantec's Email Security Service
Cloud deployment model
Public cloud
Service constraints
None.
System requirements
Customer must also have Symantec's Email Security Service

User support

Email or online ticketing support
Email or online ticketing
Support response times
Please see Gradian's Support Guide attached.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
No
Support levels
Please see Gradian's Support Guide attached.
Support available to third parties
No

Onboarding and offboarding

Getting started
Gradian possess the skills and support to configure, deploy, support and run this service on your behalf. These services can be found under Gradian's Professional Service and Gradian's Managed Configuration Service. Alternatve support options can be found under Gradian's Technical Account Service Plan (T.A.S.P) and Gradian Support for Symantec Products.
Service documentation
Yes
Documentation formats
  • PDF
  • Other
Other documentation formats
PowerPoint
End-of-contract data extraction
The reporting data can be exported in CSV format, no data will be held after end of contract.
End-of-contract process
Symantec will stop isolating and rewriting links for the customer. Should they also stop using ESS, their instance is deleted from AWS cloud after the end of the contract and all information is deleted with it.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
All detection is carried out in a cloud environment so there is no difference in service regardless of the endpoint being used
Service interface
Yes
Description of service interface
The portal is a web based management console. As the administrator for the organization you can configure various security settings. Administrators log in using a portal administrator account. Password policy settings ensure that your portal user accounts are controlled with a time-limited password expiry date and a set limit of password re-use.
Accessibility standards
None or don’t know
Description of accessibility
Web based management console, dependant on threat levels the users may be in read mode.
Accessibility testing
Unknown
API
No
Customisation available
No

Scaling

Independence of resources
The Services are designed ground-up to be resilient by providing highly-available regions. The Detection Servers (Detectors) are provisioned on-demand as a pool (more than one) and elastically scale depending on the workload.

Analytics

Service usage metrics
No

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Symantec's.

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Other
Other data at rest protection approach
Data at rest is stored in the Amazon cloud.
Data sanitisation process
No
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
The reporting data can be exported in CSV format, no data will be held after end of contract.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
The Platform is available on a twenty-four (24) hours/day by seven (7) days/week basis and is monitored for availability and service capacity.
Approach to resilience
Buyers are provided with their own instance of the Email Security Services, ETI is an add on to this solution. Redundant data center clusters to balance availability in the event of outage.
Outage reporting
Scheduled maintenance and emergency outages reported to customer by Symantec.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Must be logged into the web app to access these features, and have the appropriate user-role in the Platform.
Access restriction testing frequency
At least once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • Data centers SOC 2 type 2 reports
  • ISO27001 compliant

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
We have an ISMS committee who are responsible for day to day management of the ISMS system. That committee is headed by a senior manager who is responsible for compliance and customer assurance. That committee reports to a governance committee responsible for all applicable standards compliance, which then reports to the business owner of the service.
Information security policies and processes
All staff are required to read and comply with our security policies. Staff are trained in line with our security practices. Our Chief Security Officer reports directly to Symantec's General Counsel. Our policies and processes include, but are not limited to, security, incident response, business continuity, secure software development and supply chain risk management. External versions of a number of our policies are available here: https://www.symantec.com/about/customer-trust-portal

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We follow a multi-stage process. Our DevOps process drives change management, including the development cycle, testing, quality assurance and staging, prior to deployment into production deployment
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Symantec has a formal process for handling and managing vulnerabilities. For any externally reported issues, Symantec follows the process outlined in ISO 29147, Information technology — Security techniques — Vulnerability disclosure ([ISO/IEC 29147:2014(E)]). Symantec'c Software Security Group works with the impacted team(s) to: Recreate the environment and issue within Symantec’s labs for an expedited resolution. Facilitate a prompt and accurate response. Avoid delays in new Symantec releases.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We follow a multi-stage process. Our DevOps process drives change management, including the development cycle, testing, quality assurance and staging, prior to deployment into production deployment
Incident management type
Supplier-defined controls
Incident management approach
Symantec’s internal Security Incident Response Plan documents repeatable, industry standard procedures for handling actual cyber threats when they arise. It also provides the necessary engagement and information-sharing processes to allow prompt coordination among all relevant stakeholders, and describes the reporting, communication, containment, investigation, and recovery mechanisms that exist to support a comprehensive end-to-end process flow from threat detection through remediation. The development and implementation of this forward-looking plan supports Symantec’s ultimate mission to its customers, partners, shareholders, and employees as a trusted leader in information security risk management.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£8.83 a user
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
30 day trial access with ESS to the full email isolation option.

Service documents

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