CDW Fortrus Unity Connected Record (UCR)
Fortrus provide software interfaces and solutions using ‘User Experience’ design. The wide range of ‘Unity’ module enables customers to innovate, whilst protecting current IT investment, the Unity
Connected Record provides the building blocks whereby an eco-system for better connected care can be turned into a reality, not just a concept.
Features
- A Chronological Patient Event Timeline Feature
- Patient Search
- Document Navigator View
- User Based Preferences
- Page and Event Level Bookmarking
- Search Filters
- Role Based Security Access
- Break Glass Security
Benefits
- Provides clinicians with timely and efficient access to patient information
- Multiple user access and sharing information between Clinicians
- Capture of information through use of eForms
- Access to Clinical Record at the point of need.
- Access to content directly imported from other information sources
- Access on Tablet
Pricing
£56.12 to £68.80 a user a month
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 11
Service ID
1 6 1 8 9 1 7 8 7 8 0 1 4 7 5
Contact
CDW Limited
Andy Wood
Telephone: 0161 837 7744
Email: tenders@uk.cdw.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Private cloud
- Service constraints
- UK only
- System requirements
- Internet connection and Browser
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Dependent on SLA
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
-
Priority 1
Incidents which have such a business critical impact and which degrade the product to such an extent that any use of any essential functions of the product is impossible and all use of the software must be suspended until correction or workaround is implemented, i.e. the system is unavailable for use by any users.
Priority 2
Incidents which result in an essential function of the product being inoperable, though the incident has no impact on other aspects of essential functionality, and which has a serious impact on functionality.
Priority 3
An incident affecting an essential function of the product where there is a practicable work-around solution, or when non-essential functions of the product become inoperative.
Priority 4
Incidents such as faulty non-essential functions and minor cosmetic faults in the product that have no serious effect on the functionality of the product but which nevertheless do frustrate the use of it. - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Bespoke migration and adoption services will be provided according to customer requirements. Fortrus will provide full training to the Trust support teams during project transition into BAU. It is advised that the support teams are introduced as early as possible before transition in order to understand the overall solution. This also includes floor walking staff who would be on-boarding new users across the Trust during the scheduled roll out. Fortrus have detailed experience of handover to support team for all aspects of the project.
- Service documentation
- Yes
- Documentation formats
-
- HTML
- ODF
- End-of-contract data extraction
- A bespoke T&M project according to customer requirements
- End-of-contract process
- Offboarding process bespoke to customer requirements
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 10
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari 9+
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- Same on both
- Service interface
- No
- API
- Yes
- What users can and can't do using the API
- Request content
- API documentation
- Yes
- API documentation formats
- Open API (also known as Swagger)
- API sandbox or test environment
- No
- Customisation available
- No
Scaling
- Independence of resources
- Technology separation
Analytics
- Service usage metrics
- Yes
- Metrics types
- CDW ServiceWorks portal provided for service visibility and management
- Reporting types
-
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Fortrus
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
-
- Physical access control, complying with another standard
- Encryption of all physical media
- Other
- Other data at rest protection approach
- Fortrus Limited is compliant with the NHS Information Governance Toolkit. (Ref 8HT86)
- Data sanitisation process
- No
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- CSV, XSL
- Data export formats
- CSV
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
- Private network or public sector network
- Data protection within supplier network
- IPsec or TLS VPN gateway
Availability and resilience
- Guaranteed availability
- 99.9 to 99.99 dependent on SLA
- Approach to resilience
- Available on request
- Outage reporting
- Public dashboard, email alerts
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- Identity federation with existing provider (for example Google Apps)
- Username or password
- Access restrictions in management interfaces and support channels
- Confirm User and Confirm Password
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- Identity federation with existing provider (for example Google Apps)
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Lloyd's Register Quality Assurance Limited
- ISO/IEC 27001 accreditation date
- 4 April 2016
- What the ISO/IEC 27001 doesn’t cover
- All CDW services are covered
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- Yes
- Who accredited the PCI DSS certification
- Security Metrics
- PCI DSS accreditation date
- 14 Jul 2016
- What the PCI DSS doesn’t cover
- N/A
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
-
● ISO/IEC ISO/IEC 27001 and 27002
● ISO/IEC ISO/IEC 27799
● The NHS Information Governance Toolkit (Fortrus are registered and achieve compliance)
● The Data Protection Act (DPA) 1998
● The Data Protection (Processing of Sensitive Personal Data) Order 2000
● The Human Rights Act 1998
● Access to Health Records Act 1990
● The Freedom of Information (FOI) Act 2000
● BSI BIP 0008 & BS 10008 legal admissibility of information stored electronically
● Records Management: NHS Code of Practice
● Information Security Management: NHS Code of Practice
● Care Quality Commission’s Healthcare Standards - Outcome 21
● The Computer Misuse Act 1990
● The Copyright, Designs and Patents Act 1990
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
-
The Quality Assurance processes for digitisation of medical records, incorporating the quality of digitised images and their location within the digital medical record, are all included in the programme and reside under the umbrella of BS10008, as well as our standard programme Quality Assurance processes.
At present, Fortrus have already achieved BS10008 compliance. Fortrus are also working very closely with the British Standards Institute as well as with Alan Shipman, the author of both BIP 0008 and BS 10008, to support the accreditation of several Trusts’ scanning processes. - Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- Third party threat analytic software
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- Fortrus uses a manual process for protective monitoring. User activity in Fortrus systems is broken down to two aspects; 1) Fortrus internal and 2) Fortrus users of customer systems e.g. NHS Trust client work. Fortrus internal monitoring is performed by the CTO at random intervals. Fortrus external work (i.e. NHS Trust client site) has a stricter set of rules relating to the handling of customer data particularly for support/helpdesk situations. Staff are trained during induction and quarterly staff are given awareness sessions for appropriate use of client data - checking that staff are adhering to these practices.
- Incident management type
- Supplier-defined controls
- Incident management approach
-
Fortrus provide 24x7x365 support and will be contactable via several routes to ensure that the Trust have flexibility in ways to raise a call, these are:
• A dedicated helpdesk single point of contact via telephone - 24x7x365
• eMail call logging point of contact
• Direct access to the Fortrus online Service Management system.
Incidents may be prioritised from 1 to 4 - highest to least critical.
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- Yes
- Connected networks
-
- NHS Network (N3)
- Health and Social Care Network (HSCN)
Pricing
- Price
- £56.12 to £68.80 a user a month
- Discount for educational organisations
- No
- Free trial available
- Yes
- Description of free trial
- Demo can be provided on request