CDW Limited

CDW Fortrus Unity Connected Record (UCR)

Fortrus provide software interfaces and solutions using ‘User Experience’ design. The wide range of ‘Unity’ module enables customers to innovate, whilst protecting current IT investment, the Unity
Connected Record provides the building blocks whereby an eco-system for better connected care can be turned into a reality, not just a concept.


  • A Chronological Patient Event Timeline Feature
  • Patient Search
  • Document Navigator View
  • User Based Preferences
  • Page and Event Level Bookmarking
  • Search Filters
  • Role Based Security Access
  • Break Glass Security


  • Provides clinicians with timely and efficient access to patient information
  • Multiple user access and sharing information between Clinicians
  • Capture of information through use of eForms
  • Access to Clinical Record at the point of need.
  • Access to content directly imported from other information sources
  • Access on Tablet


£56.12 to £68.80 per user per month

  • Free trial available

Service documents

G-Cloud 11


CDW Limited

Andy Wood

0161 837 7744

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints UK only
System requirements Internet connection and Browser

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Dependent on SLA
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Priority 1
Incidents which have such a business critical impact and which degrade the product to such an extent that any use of any essential functions of the product is impossible and all use of the software must be suspended until correction or workaround is implemented, i.e. the system is unavailable for use by any users.
Priority 2
Incidents which result in an essential function of the product being inoperable, though the incident has no impact on other aspects of essential functionality, and which has a serious impact on functionality.
Priority 3
An incident affecting an essential function of the product where there is a practicable work-around solution, or when non-essential functions of the product become inoperative.
Priority 4
Incidents such as faulty non-essential functions and minor cosmetic faults in the product that have no serious effect on the functionality of the product but which nevertheless do frustrate the use of it.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Bespoke migration and adoption services will be provided according to customer requirements. Fortrus will provide full training to the Trust support teams during project transition into BAU. It is advised that the support teams are introduced as early as possible before transition in order to understand the overall solution. This also includes floor walking staff who would be on-boarding new users across the Trust during the scheduled roll out. Fortrus have detailed experience of handover to support team for all aspects of the project.
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction A bespoke T&M project according to customer requirements
End-of-contract process Offboarding process bespoke to customer requirements

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Same on both
What users can and can't do using the API Request content
API documentation Yes
API documentation formats Open API (also known as Swagger)
API sandbox or test environment No
Customisation available No


Independence of resources Technology separation


Service usage metrics Yes
Metrics types CDW ServiceWorks portal provided for service visibility and management
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type Reseller providing extra features and support
Organisation whose services are being resold Fortrus

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
Other data at rest protection approach Fortrus Limited is compliant with the NHS Information Governance Toolkit. (Ref 8HT86)
Data sanitisation process No
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach CSV, XSL
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Private network or public sector network
Data protection within supplier network IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability 99.9 to 99.99 dependent on SLA
Approach to resilience Available on request
Outage reporting Public dashboard, email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Confirm User and Confirm Password
Access restriction testing frequency At least once a year
Management access authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Lloyd's Register Quality Assurance Limited
ISO/IEC 27001 accreditation date 4 April 2016
What the ISO/IEC 27001 doesn’t cover All CDW services are covered
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification Yes
Who accredited the PCI DSS certification Security Metrics
PCI DSS accreditation date 14 Jul 2016
What the PCI DSS doesn’t cover N/A
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes ● ISO/IEC ISO/IEC 27001 and 27002
● The NHS Information Governance Toolkit (Fortrus are registered and achieve compliance)
● The Data Protection Act (DPA) 1998
● The Data Protection (Processing of Sensitive Personal Data) Order 2000
● The Human Rights Act 1998
● Access to Health Records Act 1990
● The Freedom of Information (FOI) Act 2000
● BSI BIP 0008 & BS 10008 legal admissibility of information stored electronically
● Records Management: NHS Code of Practice
● Information Security Management: NHS Code of Practice
● Care Quality Commission’s Healthcare Standards - Outcome 21
● The Computer Misuse Act 1990
● The Copyright, Designs and Patents Act 1990

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach The Quality Assurance processes for digitisation of medical records, incorporating the quality of digitised images and their location within the digital medical record, are all included in the programme and reside under the umbrella of BS10008, as well as our standard programme Quality Assurance processes.
At present, Fortrus have already achieved BS10008 compliance. Fortrus are also working very closely with the British Standards Institute as well as with Alan Shipman, the author of both BIP 0008 and BS 10008, to support the accreditation of several Trusts’ scanning processes.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Third party threat analytic software
Protective monitoring type Supplier-defined controls
Protective monitoring approach Fortrus uses a manual process for protective monitoring. User activity in Fortrus systems is broken down to two aspects; 1) Fortrus internal and 2) Fortrus users of customer systems e.g. NHS Trust client work. Fortrus internal monitoring is performed by the CTO at random intervals. Fortrus external work (i.e. NHS Trust client site) has a stricter set of rules relating to the handling of customer data particularly for support/helpdesk situations. Staff are trained during induction and quarterly staff are given awareness sessions for appropriate use of client data - checking that staff are adhering to these practices.
Incident management type Supplier-defined controls
Incident management approach Fortrus provide 24x7x365 support and will be contactable via several routes to ensure that the Trust have flexibility in ways to raise a call, these are:
• A dedicated helpdesk single point of contact via telephone - 24x7x365
• eMail call logging point of contact
• Direct access to the Fortrus online Service Management system.
Incidents may be prioritised from 1 to 4 - highest to least critical.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks
  • NHS Network (N3)
  • Health and Social Care Network (HSCN)


Price £56.12 to £68.80 per user per month
Discount for educational organisations No
Free trial available Yes
Description of free trial Demo can be provided on request

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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