CDW Limited

CDW Fortrus Unity Connected Record (UCR)

Fortrus provide software interfaces and solutions using ‘User Experience’ design. The wide range of ‘Unity’ module enables customers to innovate, whilst protecting current IT investment, the Unity
Connected Record provides the building blocks whereby an eco-system for better connected care can be turned into a reality, not just a concept.


  • A Chronological Patient Event Timeline Feature
  • Patient Search
  • Document Navigator View
  • User Based Preferences
  • Page and Event Level Bookmarking
  • Search Filters
  • Role Based Security Access
  • Break Glass Security


  • Provides clinicians with timely and efficient access to patient information
  • Multiple user access and sharing information between Clinicians
  • Capture of information through use of eForms
  • Access to Clinical Record at the point of need.
  • Access to content directly imported from other information sources
  • Access on Tablet


£56.12 to £68.80 per user per month

  • Free trial available

Service documents


G-Cloud 11

Service ID

1 6 1 8 9 1 7 8 7 8 0 1 4 7 5


CDW Limited

Andy Wood

0161 837 7744

Service scope

Software add-on or extension
Cloud deployment model
Private cloud
Service constraints
UK only
System requirements
Internet connection and Browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
Dependent on SLA
User can manage status and priority of support tickets
Online ticketing support accessibility
None or don’t know
Phone support
Phone support availability
24 hours, 7 days a week
Web chat support
Onsite support
Yes, at extra cost
Support levels
Priority 1
Incidents which have such a business critical impact and which degrade the product to such an extent that any use of any essential functions of the product is impossible and all use of the software must be suspended until correction or workaround is implemented, i.e. the system is unavailable for use by any users.
Priority 2
Incidents which result in an essential function of the product being inoperable, though the incident has no impact on other aspects of essential functionality, and which has a serious impact on functionality.
Priority 3
An incident affecting an essential function of the product where there is a practicable work-around solution, or when non-essential functions of the product become inoperative.
Priority 4
Incidents such as faulty non-essential functions and minor cosmetic faults in the product that have no serious effect on the functionality of the product but which nevertheless do frustrate the use of it.
Support available to third parties

Onboarding and offboarding

Getting started
Bespoke migration and adoption services will be provided according to customer requirements. Fortrus will provide full training to the Trust support teams during project transition into BAU. It is advised that the support teams are introduced as early as possible before transition in order to understand the overall solution. This also includes floor walking staff who would be on-boarding new users across the Trust during the scheduled roll out. Fortrus have detailed experience of handover to support team for all aspects of the project.
Service documentation
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
A bespoke T&M project according to customer requirements
End-of-contract process
Offboarding process bespoke to customer requirements

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
Same on both
Service interface
What users can and can't do using the API
Request content
API documentation
API documentation formats
Open API (also known as Swagger)
API sandbox or test environment
Customisation available


Independence of resources
Technology separation


Service usage metrics
Metrics types
CDW ServiceWorks portal provided for service visibility and management
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type
Reseller providing extra features and support
Organisation whose services are being resold

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
Other data at rest protection approach
Fortrus Limited is compliant with the NHS Information Governance Toolkit. (Ref 8HT86)
Data sanitisation process
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Data export formats
Data import formats

Data-in-transit protection

Data protection between buyer and supplier networks
Private network or public sector network
Data protection within supplier network
IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
99.9 to 99.99 dependent on SLA
Approach to resilience
Available on request
Outage reporting
Public dashboard, email alerts

Identity and authentication

User authentication needed
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Confirm User and Confirm Password
Access restriction testing frequency
At least once a year
Management access authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
How long system logs are stored for

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
Lloyd's Register Quality Assurance Limited
ISO/IEC 27001 accreditation date
4 April 2016
What the ISO/IEC 27001 doesn’t cover
All CDW services are covered
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Who accredited the PCI DSS certification
Security Metrics
PCI DSS accreditation date
14 Jul 2016
What the PCI DSS doesn’t cover
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
ISO/IEC 27001
Information security policies and processes
● ISO/IEC ISO/IEC 27001 and 27002
● The NHS Information Governance Toolkit (Fortrus are registered and achieve compliance)
● The Data Protection Act (DPA) 1998
● The Data Protection (Processing of Sensitive Personal Data) Order 2000
● The Human Rights Act 1998
● Access to Health Records Act 1990
● The Freedom of Information (FOI) Act 2000
● BSI BIP 0008 & BS 10008 legal admissibility of information stored electronically
● Records Management: NHS Code of Practice
● Information Security Management: NHS Code of Practice
● Care Quality Commission’s Healthcare Standards - Outcome 21
● The Computer Misuse Act 1990
● The Copyright, Designs and Patents Act 1990

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
The Quality Assurance processes for digitisation of medical records, incorporating the quality of digitised images and their location within the digital medical record, are all included in the programme and reside under the umbrella of BS10008, as well as our standard programme Quality Assurance processes.
At present, Fortrus have already achieved BS10008 compliance. Fortrus are also working very closely with the British Standards Institute as well as with Alan Shipman, the author of both BIP 0008 and BS 10008, to support the accreditation of several Trusts’ scanning processes.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Third party threat analytic software
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Fortrus uses a manual process for protective monitoring. User activity in Fortrus systems is broken down to two aspects; 1) Fortrus internal and 2) Fortrus users of customer systems e.g. NHS Trust client work. Fortrus internal monitoring is performed by the CTO at random intervals. Fortrus external work (i.e. NHS Trust client site) has a stricter set of rules relating to the handling of customer data particularly for support/helpdesk situations. Staff are trained during induction and quarterly staff are given awareness sessions for appropriate use of client data - checking that staff are adhering to these practices.
Incident management type
Supplier-defined controls
Incident management approach
Fortrus provide 24x7x365 support and will be contactable via several routes to ensure that the Trust have flexibility in ways to raise a call, these are:
• A dedicated helpdesk single point of contact via telephone - 24x7x365
• eMail call logging point of contact
• Direct access to the Fortrus online Service Management system.
Incidents may be prioritised from 1 to 4 - highest to least critical.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
Connected networks
  • NHS Network (N3)
  • Health and Social Care Network (HSCN)


£56.12 to £68.80 per user per month
Discount for educational organisations
Free trial available
Description of free trial
Demo can be provided on request

Service documents

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