a service that help your organisation migrate on-premise Lync 2008 or Skype for Business to Office 365 Skype for Business Online.
We can help you make the process a smooth and efficient one from on-premise to the cloud or between different cloud providers.
- Delivered by experienced Business, Service and Technical Consultants
- A planned and delivered migration of your IP Telephony
- Supplied using ISO 20001and ISO27001 standards
- Services by Security Cleared Personnel
- Microsoft Lync / Skype for Business Migration
- On-Premise AD Integration, Azure AD and IAM Federation
- Microsoft Gold Enterprise Partner since 1995 / CSP
- Migrate from On-Premise, Google, or AWS
- Align your business to Cloud First approach
- Make your organisation more agile
- Determine What services to move to the Cloud
- Integrate Cloud services with yours on-premise
- Identify how to become Cloud based
- Improve security and resilience of services
- Integrate On-Premise AD with Azure AD and Federation
- Upscale with strong SLA and Service Reporting
- Move On-Premise Skype for Business to Office 365
£950 per person per day
- Education pricing available
- Pricing document
- Skills Framework for the Information Age rate card
- Service definition document
- Terms and conditions
Gaia Technologies Plc
|How the planning service works||
Our Planning and Design phase aims at gathering customer requirements, stakeholder information and timescales; and documenting and assessing existing services and desirable features of the new replacement service.
We engage with you on the Commercial, Technical and Operational levels to help plan and design a solution that will fully integrate and result in a material benefit at all relevant levels.
It is typical that the project will contain independent and co-dependent components (work-packages) that can be designed and delivered in series or in parallel such as hosting, migration, testing, training, etc. The aim of this phase is to produce a mutually agreed Scope of Works document containing individual work packages that make up the entirety of the service which include for each work package the following:
- Implementation Timeline
- Project Plan, Milestones, Tasks
- Resources (Professional, Hardware, Software, Licenses, IaaS, PaaS, SaaS) Required
- High Level Design
- Low Level Design
- Design and Delivery Risks
- Training Requirements
- Warranties for Service
- User Acceptance Testing
- Operational Acceptance Testing
- Post Delivery Support and Management including SLA
- Commercial Costs
|Planning service works with specific services||Yes|
|Hosting or software services the planning service works with||
|Training service provided||Yes|
|How the training service works||We provide technical training to your team to enable them to carry on with the setup beyond the project completion.|
|Training is tied to specific services||No|
Setup and migration
|Setup or migration service available||Yes|
|How the setup or migration service works||
This is the final stage of the (Assess, Design, and Deliver) ADD Protocol. The delivery phase involves the close working relationship between the Gaia Commercial, Technical and Operational Teams working on the agreed tasks and continuously feeding back to the corresponding Customer’s team progress through online project information updates as well as pre-set Audio/Video Conferences and Face to Face meetings.
The Project Manager remains the focal point for all communications and the role involves project managing the implementation and control of the Scope of Works, including managing defined phases, underpinning stages and boundaries and controlling risks.
|Setup or migration service is for specific cloud services||Yes|
|List of supported services||
Quality assurance and performance testing
|Quality assurance and performance testing service||Yes|
|How the quality assurance and performance testing works||
User and Operational Tests are pre-agreed scripts detailed in the Scope of Works document and carrying out those tests will be done by customer technical, operations and business representatives alongside Gaia Project Manager and Project Technical Lead.
Tests are classified into Core and Partial where a Core criteria reference a systematic component of the service without which the services fails to function. Partial operational criteria typically references a desirable functionality but will not impede the functionality of the system.
Failure to either type of test will be analysed, and corrective actions and plan for implementation is put on place and test scripts will be repeated until the tests are passed.
|Security services type||
|Certified security testers||Yes|
|Security testing certifications||
|Ongoing support service||Yes|
|Types of service supported||
|How the support service works||Gaia is an ISO 2000-1:2011 Registered Organisation and its projects are typically run according to Agile and/or Prince2 project management guidelines to control the Assessment, Design and Delivery phases. The service requires close collaboration with the customer and key stakeholders in relation to project definition, acceptance criteria definition, and change and risk management.|
|Service constraints||Onsite and Remote support are avaialble|
|Email or online ticketing support||Email or online ticketing|
|Support response times||The Support Service will have varying degrees of support levels depending on the customer requirements which will include incident priority classifications (low, normal, moderate, high and critical) and support availability (Mon - Fri: 8am - 5pm; or 4/8 Hours Response; or Mon-Sun.|
|User can manage status and priority of support tickets||No|
|Phone support availability||9 to 5 (UK time), 7 days a week|
|Web chat support||No|
Gaia operates its service delivery on the basis of ISO20000 standards with a clear agreement for the supported services customised for each of its customers depending on the duration of the engagement.
We have customisable support levels to suit the customer exact requirements in terms of services being supported, support availability hours; response time; resolution times; service level agreements with and without penalties.
Each customer will receive a technical account manager supported by a technical lead and technical project manager who will ensure the service delivery during project stage and handover to ongoing support team.
|Supplier type||Not a reseller|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Developed Vetting (DV)|
|Price||£950 per person per day|
|Discount for educational organisations||Yes|