Equiniti ICS Ltd

Windows Server 2008 Upgrade and Migration

Windows Server 2008 extended support ended in July 2015. After this time, Microsoft has offered no further patches, support or Hot Fixes for Windows 2008. Equiniti can assist your organisation in planning and implementing a migration to Windows Server 2012 / R2.

Features

  • Windows Server 2008 Upgrade
  • Windows Server 2008 Migration
  • Migration Specialists

Benefits

  • Certified professionals
  • Over 30 years’ experience
  • Microsoft hosting partner of the year 2014

Pricing

£800 to £2000 per person per day

Service documents

G-Cloud 9

160366314185065

Equiniti ICS Ltd

Julie McMenemy

02890 567 232

G-Cloud@equiniti-ics.com

Planning

Planning
Planning service Yes
How the planning service works Equiniti works closely with the customer to produce an implementation plan which incorporates:
• Timescales and resource requirements
• System configuration including user setup and organisation specific static data and content
• System verification
• User training on the system
• Project management and governance
• Communication to users and stakeholders
We work closely with the customer, providing the necessary expertise and guidance to ensure a smooth implementation and go-live, and subsequently to provide ongoing system support and service management.
Planning service works with specific services No

Training

Training
Training service provided Yes
How the training service works Equiniti is highly experienced in delivering training to the public and third sectors with projects ranging from one-to-one training (including for people with disabilities) to 18,000 users.
Equiniti ensures that all training is closely tailored to project requirements and is provided by training professionals with project-specific application expertise, meaning all of our G-Cloud customers can be confident in the quality and efficacy of the service.
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Equiniti will appoint a dedicated Migration Manager to support you directly with your planning, migration, deployment, testing and post migration support. Our Migration Manager will work closely with you to capture your virtual server requirements and essential information regarding your inter-application connectivity and assist in identifying potential issues a migration could cause. Our robust migration plan can include testing in a virtual environment to ensure all issues have been identified before a live migration and deployment is completed.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Equiniti works with the customer to plan a rebust and comprehensive testing schedule. The schedule consists of testing all areas from server/application/access to ensure it meets the customer's expectations.

Security testing

Security testing
Security testing service Yes
Security testing type
  • Penetration testing
  • IT Health Checks
  • Risk analysis
Accredited security testers Yes
Security testing accreditations Other
Other security testing accreditations ‘IT Health Check’ performed by a CHECK service provider
Certified Professional (CCP) risk analysts No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works Standard Equiniti support and maintenance agreements provide guaranteed acknowledgement or resolution of issues within the agreed service level.
Equiniti’s standard response times are as follows:
•  Response time target for accessing screens of the system will be within 3 seconds for a minimum 99% of the time.
•  Response time target for simple searches for information and displaying results within the system will be within 5 seconds 95% of the time (response times exclude network latency)
•  Standard system availability target of the service is 99.99%.
We provide a single contact point for all problems including advice on all aspects of the solution, be it hardware or software.

Service scope

Service scope
Service constraints None identified

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 4 hours critical, one working day for other enquiries/issues.

Support is provided during normal office hours.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels Standard Equiniti support and maintenance agreements provide guaranteed acknowledgement or resolution of issues within the agreed service level.

We provide a single contact point for all problems including advice on all aspects of the solution, be it hardware or software.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Pricing

Pricing
Price £800 to £2000 per person per day
Discount for educational organisations No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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