Premier IT Group Ltd


C-Cert is a pathway system that supports the workflow and processes required to complete certification standards. It provides a portable, transferable and accessible record of completion.


  • Subscribe to courses
  • Upload evidence
  • Create courses
  • Integrated e-Learning


  • Complete, record and reflect on learning and workplace-based assessments
  • Facilitate learning, undertake assessments and award certificates
  • Provide a measurement and assurance tool for commissioners
  • Mobile friendly system so evidence uploaded on the go
  • Map objectives, frameworks and training to users based on roles
  • Access to free and discounted guides, e-Learning, training and events
  • Portable, transferable and record of completion


£5 to £10 per person per year

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 11


Premier IT Group Ltd

Simon Monkman

0800 182 2355

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Centric
Cloud deployment model Public cloud
Service constraints No.
System requirements
  • Internet connection
  • Any modern web browser

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Monday - Sunday - 8:30 - 17:30 - Maximum 24 hour response turnaround time.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 A
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard WCAG 2.1 A
Web chat accessibility testing We have a QA team with the ability to test from every possible user perspective.
Onsite support No
Support levels We provide phone and email support, with no additional costs.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide on and off-site training for new users.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Requests can be made via account manager for data export options.
End-of-contract process At the end of a client's contract all data pertaining to that account will be destroyed. There are no additional costs involved.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None.
Accessibility standards WCAG 2.1 A
Accessibility testing Manual testing.
Customisation available No


Independence of resources Traffic load is shared over a web application pool of multiple web servers.


Service usage metrics Yes
Metrics types Access logs are available via the admin console or available on request.


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Some data is exportable via CSV files.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability 98.9% up-time - please see terms and conditions for more information.
Approach to resilience Available on request.
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels User rolls.
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Lloyd's Register Quality Assurance Ltd
ISO/IEC 27001 accreditation date 17/05/2017
What the ISO/IEC 27001 doesn’t cover All controls listed in the standard SoA for ISO27001:2013 are included in the Node4 ISMS. In general, the SoA is an internal document and we do not publish details of our individual controls. Some control statements may be referenced or included in other public facing documentation such as Physical Access Controls.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes The security policy ensures that:

- Information is protected against any unauthorised access
- Confidentiality of information is assured
- Integrity of information is maintained
- Availability of information for business processes is maintained
- Legislative and regulatory requirements are met
- Business continuity plans are developed, maintained and tested
- Information security training is available for all employees
- All actual or suspected information security breaches are reported to at least one of the Information Security Committee members (Company Senior Management) and are thoroughly investigated
- The Information Security Policy is reviewed annually by the Information Security Committee

We carry out Risk Assessments and monthly Internal Audits to ensure our compliance is adhered to. All incidents are reported/logged and dealt with immediately. All issues are dealt with initially by the Security Manager and can be cascaded all the way up to the Chairman if unresolved.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All changes are logged whether approved or rejected on a standardised system.

A documented audit trail, maintained at a Business Unit Level, shall be maintained at all times for the lifetime of each service. This should include change request documentation, change authorisation and the outcome of the change. No single person should be able to effect changes to production information systems without the approval of other authorised personnel.

A risk assessment shall be performed for all changes and dependent on the outcome, an impact assessment should be performed.

The impact assessment shall include the potential effect on other information resources.
Vulnerability management type Supplier-defined controls
Vulnerability management approach By regularly using dynamic application security testing (DAST) technologies we are able to look for security vulnerabilities such as cross-site scripting, SQL injection, command execution, directory
traversal, and insecure server configuration.

We are able to deploy security patches on infrastructure and software within hours of detection.

We keep up to date with security news by checking live updates from The Open Web Application Security Project (OWASP) and The SANS Institute via notifications.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Potential compromises are usually picked up through suspicious behaviour within the application, or alternatively our supplier may be notified about high server load, for example.

Any security investigation is dealt with re-actively, which means we would at first instance notify our supplier of any potential compromises.

The SLA for Priority 1 incidents is 1 hour.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Users directly report the incidents to any member of the IT Department and a report is filled out. Incident reports are stored in our "intranet" and the person who causes the incident is spoken to.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No


Price £5 to £10 per person per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial User-defined.

Service documents

pdf document: Pricing document pdf document: Service definition document pdf document: Terms and conditions
Service documents
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