Cadcorp

Cadcorp Inspire Data Service

The Cadcorp INSPIRE Data Publisher Service is designed to help UK local authorities meet their EU INSPIRE obligations by publishing data and metadata. This service allows customers to upload their metadata to data.gov.uk, publish their data with a view service and publish their data with a download service

Features

  • Publish INSPIRE data
  • Upload metadata to www.data.gov.uk
  • Publish data with a view service
  • Publish data with a download service

Benefits

  • Provided on behalf of the customer
  • Avoid upfront hardware costs
  • Avoid upfront software costs
  • Guaranteed level of service

Pricing

£1000 per unit per year

Service documents

Framework

G-Cloud 11

Service ID

1 5 6 3 8 7 9 8 2 5 3 0 4 7 7

Contact

Cadcorp

Gary Randle

01438 747996

sales@cadcorp.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
The service is based on the number of INSPIRE datasets and update period.
System requirements
Mechanism to create and supply digital data

User support

Email or online ticketing support
Email or online ticketing
Support response times
Cadcorp will use its reasonable endeavors to respond within 8 Working Hours.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Cadcorp provide a single tier support service that includes telephone support, email support and access to an interactive customer portal. All support costs are included within the service subscription fee. Customers are allocated a Cadcorp Account Manager.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
A list of customer tasks that require completion in order to use the service are included within the service definition document.

Onsite training is detailed within the price schedule.

Online documentation is available at www.cadcorp.com
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
On request all data is returned to the customer at the end of the contract.
End-of-contract process
At the end of the contract the service will be turned off. The customer can request the return of their data 30 days prior to the end of the contract.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
No
Service interface
No
API
No
Customisation available
No

Scaling

Independence of resources
Cadcorp provide a dedicated resources for each customer.

Analytics

Service usage metrics
No

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft Azure Hosted Services

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
There is no facility for users to export their data. This is a view only service. No new data is created.
Data export formats
Other
Data import formats
Other
Other data import formats
  • Xml
  • Bds

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
For all Virtual Machines that have two or more instances deployed in the same Availability Set, Microsoft Azure guarantee you will have Virtual Machine Connectivity to at least one instance at least 99.95% of the time.

For any Single Instance Virtual Machine using premium storage for all Operating System Disks and Data Disks, Microsoft Azure guarantee you will have Virtual Machine Connectivity of at least 99.9%.

If these Microsoft service levels are not met by Microsoft, Cadcorp will aim to pass on any refunds that we receive from Microsoft to the customer.
Approach to resilience
Two important aspects of resiliency are high availability and disaster recovery.

High availability is underpinned by the Microsoft Azure Guaranteed Availability SLA referenced in the previous question.

Disaster recovery is the ability to recover from rare but major incidents. This service provides options for geo redundancy including backup and load balancing.
Outage reporting
Microsoft Azure provides a public notice page and email alerts can be set up to notify the application administrator of service outage.

Identity and authentication

User authentication needed
No
Access restrictions in management interfaces and support channels
Windows security on the server and Windows forms for the application administration.
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
No audit information available
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
Less than 1 month

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Lloyd's Register Quality Assurance Ltd
ISO/IEC 27001 accreditation date
19/10/2016
What the ISO/IEC 27001 doesn’t cover
The scope of the approval is design, development, installation and distribution of software for Geographic Information Systems. Associated
project management, application development, customer training and consultancy services. Management of information security in relation to IT infrastructure and data in support of all company activities.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Cadcorp information security policies and processes have achieved certification to ISO 27001. It is the Policy of the company to ensure that:

Information will be protected against unauthorised access.

Confidentiality of information will be assured and valuable or sensitive information protected from unauthorised disclosure or intelligible interruption.

Integrity of information will be maintained to safeguard the accuracy and completeness of information by protecting against unauthorised modification.

Regulatory and legislative requirements will be met.

Business Continuity plans will be produced, maintained and tested, this will ensure that information and vital services are available to users when they need them.

Information security training will be available to all staff.

All breaches of information security, actual or suspected, will be reported to, and investigated by the Information Security Manager.

The Information Security Manager has direct responsibility for maintaining the Policy and providing advice and guidance on its implementation.

All managers are directly responsible for implementing the Policy within their business areas, and for adherence by their staff.

It is the responsibility of each employee to adhere to the Policy.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
The Cadcorp Quality Management System in compliance with ISO 9001 fully describes the Cadcorp configuration and change management processes.

All components of the service are tracked through their lifetime. For example software components are part of a formal software release cycle and are tracked through their lifetime using version control. Similarly changes and configurations to a service implementation are tracked within the Cadcorp customer support database using a unique reference ID.

Changes are assessed for potential security impacts inline with Cadcorp ISO 27001 Security Manual and security forms part of the Cadcorp software quality assurance testing.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
The Cadcorp vulnerability management process requires anti virus software to be installed on all servers. This software provides the server administrator Status and Detection reports to allow Cadcorp to assess potential threats.

Patches will be deployed inline with the time periods described within the Cadcorp SLA.

Information about potential threats comes from a wide range of stakeholders including the antivirus Status and Detection reports.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
The anti virus software installed on all servers allows Cadcorp to identify potential compromises. This software provides the server administrator Status and Detection reports that detail potential compromises. In house and external penetration testing is also used to identify potential compromises.

When a potential compromise is identified it will be classified inline with the Cadcorp SLA response categories.

Depending on the category Cadcorp will use our reasonable endeavors to respond within 4 to 8 working hours.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
All incidents should be reported to the Cadcorp support desk. The customer will receive a report ID number to use for subsequent enquires. If the incident is related to a common event the support desk will invoke a pre-defined process. Incident reports can be provided on request.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£1000 per unit per year
Discount for educational organisations
No
Free trial available
No

Service documents

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