Bolt Partners Ltd

Perfect Ward

Perfect Ward is an app-based, real time inspection and reporting tool for healthcare inspections. It eliminates administration by capturing inspection results directly onto Android or iOS devices and providing automated reporting. Questions, answer options and guidance can be customised for different areas or types of organisation.

Features

  • Capture inspection results in-app eliminating paperwork.
  • Real-time automated reporting for inspections.
  • Capture photos and free text comments to exemplify inspection findings.
  • Transparent reporting with drill down capability to see underlying results.
  • Remote access to all historical reports.
  • Immediate notification of inspection results.
  • Automated alerts for inspections due/overdue and on failed questions.
  • Compare performance between areas, inspectors and by division or site.
  • Customisable for different audits, questions, answer options and guidance.
  • Automated monthly reporting for each area and organisation-wide.

Benefits

  • Reduce time spent inspecting. Typically you can halve inspection time.
  • Eliminate administration time in writing reports and analysing results.
  • Quickly identify issues across organisation.
  • Compare performance and identify your best and worst performing areas.
  • Ensures inspection evidence is captured with clear audit trail.
  • Gain assurance from being able to track performance.
  • Ensure your inspection regime is comprehensive covering all areas.
  • Ensures inspection results are robust with consistent inspecting.
  • Access key information including staffing, management and location.
  • Ensures consistent inspections with automated updates.

Pricing

£1 per unit per day

Service documents

G-Cloud 10

155537916019940

Bolt Partners Ltd

Karen West

020 7420 9371

karen@perfectward.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints Perfect Ward is available on Android and iOS smartphones and tablets. It aims to be backwards compatible providing support to devices on the two previous OS versions. The app requires internet access (though can work offline during inspections).
System requirements
  • Compatible Android and iOS devices
  • Internet access
  • Ability to update to the latest version of the app
  • Licences required for usage

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We aim to respond to inquiries within 24 hours during weekdays.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Online, email and phone support is included within the software licence fee. On site support will be provided at a cost of £750 per day ex VAT.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started All users will be provided with all the material they need to get up and running including Area Labels, Registration documentation as well as User guides and Getting Started guidance.
Supported implementation provides onsite training and set up support and can be tailored to each customer's requirements.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Users will be provided with an electronic copy of all historical inspection reports in a pdf format.
End-of-contract process Included in the price of the contract:
At the end of contract, the customer will have the option for Perfect Ward to archive or delete their data. All historical inspection reports will be provided to the customer as a pdf document in an electronic form. All users access to the Perfect Ward application will be revoked.

Not included in the price of the contract:
Any additional requirements such as tailored data or reports will be subject to additional costs.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The services is only designed to work on mobile devices and does not work on desktops (limited PDF reporting is available via a web browser).
Accessibility standards None or don’t know
Description of accessibility The application is run on smart phone and devices and has not been specifically optimised for accessibility. It does however have several features that support accessibility such as colour contrasts, consistent labelling, clear actionable elements and has partial voiceover capability.
Accessibility testing No formal testing done.
API Yes
What users can and can't do using the API Access to an organisation's reporting data is available through an API. This is secured with an individual user token given to authorised "developer" users through our developer portal, which also includes full API documentation.
API documentation Yes
API documentation formats HTML
API sandbox or test environment No
Customisation available Yes
Description of customisation Perfect Ward can be customised (by Perfect Ward) as follows:
1. Customised, multiple audits with customised question text, guidance text and images and answer options.
2. Customised aggregation of questions into categories and ordering of questions. Customise the questions that are asked in each area and for type of inspector (clinical or non clinical)
3. Customised areas for inspection including details of those in charge and location information.
4. Customisation of grouping of organisation into divisions and sites.
5. Customisation of inspection scheduling.

Customisation by user:
6. Setting and updating of user password
7. Customised user profile and contact information.
8. Customisation of alerts settings and inspection reminder for each user.

Scaling

Scaling
Independence of resources Perfect Ward's cloud hosting service will be scaled in line with customer requirements.
Perfect Ward's customer support team will be scaled in line with customer requirements.

Analytics

Analytics
Service usage metrics Yes
Metrics types Customers are able to review inspections in both the app's built-in reporting and also the web portal, to monitor inspection usage by different users.
Reporting types Real-time dashboards

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Supplier-defined controls
Penetration testing frequency Never
Protecting data at rest Other
Other data at rest protection approach Data at rest protection is encrypted and assured by the Service provider.
Data sanitisation process No
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Users are able to email historical inspection reports and monthly area and organisation wide reports as a pdf document directly from the app.

Further exports of data including a data feed of inspection data into a customer's data warehouse is possible through the API, or other export scenarios may be possible, subject to additional costs.
Data export formats Other
Other data export formats PDF
Data import formats Other
Other data import formats We can assist importing Excel/paper inspections (may involve additional charges)

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability 99% service availability, assured by Cloud Service provider assertion
Approach to resilience Available on request
Outage reporting Email alert

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
  • Other
Other user authentication Each registering user's details are validated with the nominated customer representative as an authorised user before the user is permitted to access the application. Access is then conducted through the app with this username and password, including SHA-2 and 2048-bit encryption.
Unless specifically requested by the customer, users must register with their organisation email (i.e. not personal emails).
Access restrictions in management interfaces and support channels Currently end-users do not have direct access to management interfaces / support channels; administration is managed through direct phone / email / in-person discussions with customers.
Access restriction testing frequency At least once a year
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Security governance is the direct responsibility of the CEO. At each new phase of development (application, web portal, API etc.) the development team review with the CEO the security requirements. Although the app is not designed for protected health information, the team aims to apply the same standards.
Information security policies and processes The CEO directly oversees the development team to ensure that security protocol is adhered to.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Configuration and development pipelines are managed over all their lifetime through development boards, with changes tracked against each feature. User requests are also tracked against this same board system. Any major change with security implications will be reviewed across the development team.
Vulnerability management type Supplier-defined controls
Vulnerability management approach We assess potential threats through a combination of internal reviews and also best-practice guidance from an external provider (ECC). We aim to deploy patches with 48 hours (server-based) or 5 working days (app-based).
Protective monitoring type Supplier-defined controls
Protective monitoring approach We maintain logs of user activity and access to the system, and periodically review these logs for any suspicious activity. Any compromise that we are unable to reconcile would be referred to an external security agency within 48 hours.
Incident management type Supplier-defined controls
Incident management approach We do not have sufficient volumes of "common" events to produce standard processes or reports. Users have contact details for our support team and are able to report incidents over the phone or email. We would manually report on any incidents, given the low volume.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £1 per unit per day
Discount for educational organisations No
Free trial available Yes
Description of free trial A free trial includes:
1. Access to app within customer organisation using a standard set of questions
2. Maximum time of trial is one month
3. Access for up to 10 users to the application.
4. Setup for up to 5 areas
5. Electronic copies of getting started material.
Link to free trial https://perfectward.typeform.com/to/TZaypF

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Terms and conditions document View uploaded document
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