Perfect Ward is an app-based, real time inspection and reporting tool for healthcare inspections. It eliminates administration by capturing inspection results directly onto Android or iOS devices and providing automated reporting. Questions, answer options and guidance can be customised for different areas or types of organisation.
- Capture inspection results in-app eliminating paperwork.
- Real-time automated reporting for inspections.
- Capture photos and free text comments to exemplify inspection findings.
- Transparent reporting with drill down capability to see underlying results.
- Remote access to all historical reports.
- Immediate notification of inspection results.
- Automated alerts for inspections due/overdue and on failed questions.
- Compare performance between areas, inspectors and by division or site.
- Customisable for different audits, questions, answer options and guidance.
- Automated monthly reporting for each area and organisation-wide.
- Reduce time spent inspecting. Typically you can halve inspection time.
- Eliminate administration time in writing reports and analysing results.
- Quickly identify issues across organisation.
- Compare performance and identify your best and worst performing areas.
- Ensures inspection evidence is captured with clear audit trail.
- Gain assurance from being able to track performance.
- Ensure your inspection regime is comprehensive covering all areas.
- Ensures inspection results are robust with consistent inspecting.
- Access key information including staffing, management and location.
- Ensures consistent inspections with automated updates.
£1 per unit per day
Bolt Partners Ltd
020 7420 9371
|Software add-on or extension||No|
|Cloud deployment model||Private cloud|
|Service constraints||Perfect Ward is available on Android and iOS smartphones and tablets. It aims to be backwards compatible providing support to devices on the two previous OS versions. The app requires internet access (though can work offline during inspections).|
|Email or online ticketing support||Email or online ticketing|
|Support response times||We aim to respond to inquiries within 24 hours during weekdays.|
|User can manage status and priority of support tickets||No|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
|Support levels||Online, email and phone support is included within the software licence fee. On site support will be provided at a cost of £750 per day ex VAT.|
|Support available to third parties||Yes|
Onboarding and offboarding
All users will be provided with all the material they need to get up and running including Area Labels, Registration documentation as well as User guides and Getting Started guidance.
Supported implementation provides onsite training and set up support and can be tailored to each customer's requirements.
|End-of-contract data extraction||Users will be provided with an electronic copy of all historical inspection reports in a pdf format.|
Included in the price of the contract:
At the end of contract, the customer will have the option for Perfect Ward to archive or delete their data. All historical inspection reports will be provided to the customer as a pdf document in an electronic form. All users access to the Perfect Ward application will be revoked.
Not included in the price of the contract:
Any additional requirements such as tailored data or reports will be subject to additional costs.
Using the service
|Web browser interface||Yes|
|Application to install||Yes|
|Compatible operating systems||
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||The services is only designed to work on mobile devices and does not work on desktops (limited PDF reporting is available via a web browser).|
|Accessibility standards||None or don’t know|
|Description of accessibility||The application is run on smart phone and devices and has not been specifically optimised for accessibility. It does however have several features that support accessibility such as colour contrasts, consistent labelling, clear actionable elements and has partial voiceover capability.|
|Accessibility testing||No formal testing done.|
|What users can and can't do using the API||Access to an organisation's reporting data is available through an API. This is secured with an individual user token given to authorised "developer" users through our developer portal, which also includes full API documentation.|
|API documentation formats||HTML|
|API sandbox or test environment||No|
|Description of customisation||
Perfect Ward can be customised (by Perfect Ward) as follows:
1. Customised, multiple audits with customised question text, guidance text and images and answer options.
2. Customised aggregation of questions into categories and ordering of questions. Customise the questions that are asked in each area and for type of inspector (clinical or non clinical)
3. Customised areas for inspection including details of those in charge and location information.
4. Customisation of grouping of organisation into divisions and sites.
5. Customisation of inspection scheduling.
Customisation by user:
6. Setting and updating of user password
7. Customised user profile and contact information.
8. Customisation of alerts settings and inspection reminder for each user.
|Independence of resources||
Perfect Ward's cloud hosting service will be scaled in line with customer requirements.
Perfect Ward's customer support team will be scaled in line with customer requirements.
|Service usage metrics||Yes|
|Metrics types||Customers are able to review inspections in both the app's built-in reporting and also the web portal, to monitor inspection usage by different users.|
|Reporting types||Real-time dashboards|
|Supplier type||Not a reseller|
|Staff security clearance||Other security clearance|
|Government security clearance||None|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||European Economic Area (EEA)|
|User control over data storage and processing locations||No|
|Datacentre security standards||Supplier-defined controls|
|Penetration testing frequency||Never|
|Protecting data at rest||Other|
|Other data at rest protection approach||Data at rest protection is encrypted and assured by the Service provider.|
|Data sanitisation process||No|
|Equipment disposal approach||In-house destruction process|
Data importing and exporting
|Data export approach||
Users are able to email historical inspection reports and monthly area and organisation wide reports as a pdf document directly from the app.
Further exports of data including a data feed of inspection data into a customer's data warehouse is possible through the API, or other export scenarios may be possible, subject to additional costs.
|Data export formats||Other|
|Other data export formats|
|Data import formats||Other|
|Other data import formats||We can assist importing Excel/paper inspections (may involve additional charges)|
|Data protection between buyer and supplier networks||TLS (version 1.2 or above)|
|Data protection within supplier network||TLS (version 1.2 or above)|
Availability and resilience
|Guaranteed availability||99% service availability, assured by Cloud Service provider assertion|
|Approach to resilience||Available on request|
|Outage reporting||Email alert|
Identity and authentication
|User authentication needed||Yes|
|Other user authentication||
Each registering user's details are validated with the nominated customer representative as an authorised user before the user is permitted to access the application. Access is then conducted through the app with this username and password, including SHA-2 and 2048-bit encryption.
Unless specifically requested by the customer, users must register with their organisation email (i.e. not personal emails).
|Access restrictions in management interfaces and support channels||Currently end-users do not have direct access to management interfaces / support channels; administration is managed through direct phone / email / in-person discussions with customers.|
|Access restriction testing frequency||At least once a year|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users contact the support team to get audit information|
|How long user audit data is stored for||User-defined|
|Access to supplier activity audit information||Users contact the support team to get audit information|
|How long supplier audit data is stored for||User-defined|
|How long system logs are stored for||At least 12 months|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||No|
|Named board-level person responsible for service security||Yes|
|Security governance certified||No|
|Security governance approach||Security governance is the direct responsibility of the CEO. At each new phase of development (application, web portal, API etc.) the development team review with the CEO the security requirements. Although the app is not designed for protected health information, the team aims to apply the same standards.|
|Information security policies and processes||The CEO directly oversees the development team to ensure that security protocol is adhered to.|
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||Configuration and development pipelines are managed over all their lifetime through development boards, with changes tracked against each feature. User requests are also tracked against this same board system. Any major change with security implications will be reviewed across the development team.|
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||We assess potential threats through a combination of internal reviews and also best-practice guidance from an external provider (ECC). We aim to deploy patches with 48 hours (server-based) or 5 working days (app-based).|
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||We maintain logs of user activity and access to the system, and periodically review these logs for any suspicious activity. Any compromise that we are unable to reconcile would be referred to an external security agency within 48 hours.|
|Incident management type||Supplier-defined controls|
|Incident management approach||We do not have sufficient volumes of "common" events to produce standard processes or reports. Users have contact details for our support team and are able to report incidents over the phone or email. We would manually report on any incidents, given the low volume.|
|Approach to secure software development best practice||Supplier-defined process|
Public sector networks
|Connection to public sector networks||No|
|Price||£1 per unit per day|
|Discount for educational organisations||No|
|Free trial available||Yes|
|Description of free trial||
A free trial includes:
1. Access to app within customer organisation using a standard set of questions
2. Maximum time of trial is one month
3. Access for up to 10 users to the application.
4. Setup for up to 5 areas
5. Electronic copies of getting started material.
|Link to free trial||https://perfectward.typeform.com/to/TZaypF|