Namos Solutions Ltd

eNable - Implementation of Oracle Cloud Service for ERP, EPM and HCM

Providing full project lifecycle management to get your organisation on to an Oracle Cloud Software as a Service (SaaS) solution, including build, data migration, integration, testing and deployment. We will manage the process with you and provide support for forthcoming upgrades and security patches.

Features

  • Oracle managed cloud based solutions
  • Integrated solutions providing 360 degree real time information
  • No patching, maintenance or upgrades
  • Secure environment
  • Bi reporting providing real time graphics and analytics
  • ERP, HCM, SCM, Data, EPM, PPM, CX
  • Up to date Financials

Benefits

  • One stop solutions fully integrated
  • Real time reporting - no need for data warehousing
  • Public or Private cloud
  • Scalable for Growth
  • Robust multi-GAAP/subsidiary/currency/language and country localizations
  • Fast month end closure using real time tools
  • Consistent look and feel - user training much simpler

Pricing

£550 per person per day

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 11

154863242050645

Namos Solutions Ltd

Chris Mason

0845 299 6220

cmason@namossolutions.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints Public cloud is a fully maintained environment for ERP. Patching is done four times a year with minimal downtime. Updates are completed quarterly

EPM,CX, HCM may have different maintenance schedules and upgrade paths.
System requirements Oracle operates a licence model based on users or throughput

User support

User support
Email or online ticketing support Email or online ticketing
Support response times SLA's are determined on a contract by contract basis in line with priority of questions (high, medium and low)
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AA or EN 301 549
Phone support Yes
Phone support availability 9 to 5 (UK time), 7 days a week
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard WCAG 2.1 AA or EN 301 549
Web chat accessibility testing We employ co-browse functionality as part of Oracle service cloud
Onsite support Yes, at extra cost
Support levels Namos services are constructed using a combination of Base Support (i.e. fixed cost) and a flexible Call-Off Time arrangement.
Namos offer our Clients the ultimate level of commercial flexibility by constructing a multi-dimensional matrix of:
Service Element (e.g. User Access)
eNlighten Process (e.g. Incident Management)
Commercial Approach (Base Support or Call-Off Time)

Pay per Use - the Client opts to pay a low monthly retainer fee for the core eNlighten service management framework. All work undertaken on Incident, Problems, Change Requests, etc. is then facilitated by way of Call-Off Time. This model is particularly attractive to customers who either: have an internal support capability and are engaging Namos as a 3rd line ‘insurance policy’; or where the Client has an expectation that call volumes will be low and therefore manageable under Call-Off Time

Predictable - Clients who require a predictable operational expenditure support model might opt for a Base Support offering which includes an unlimited number of Incidents / Problems; coupled with an anticipated catalogue of Service Requests. In this scenario, Call-Off Time would be used for change/enhancement work only – or may not even be required

A Service Account Manager is appointed. Pricing is variable on model and size.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Most of the programs we offer e.g ERP Cloud has a full roll out program involving training,testing and documentation.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction End of contract terms exist in the differing contracts available from Oracle.

Different products have different policies therefore detailed terms available on request.
End-of-contract process Full terms and conditions are available from Oracle and dependent on the service contracted.Further details available on request.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The software is designed to work on both Laptops and mobile devices. The functionality is available through a browser or on portable devices.Some specific products under pillars have specific apps written and used for data input and review. A good example is the expenses app which can be used to capture and review items of expense.
API No
Customisation available Yes
Description of customisation Both Oracle and Namos Solutions offer customisable packages.
The service can be customised by Namos to provide a tailored approach to the customer.

In regard to the Oracle SaaS applications, these are generally not customisable, instead they are configured and/or personalised to deliver the intended functionality required by the customer.

Scaling

Scaling
Independence of resources The Oracle Managed cloud provides a 365 day a year managed service this includes performance monitoring.

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold Oracle Corporation Inc

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency Less than once a year
Penetration testing approach In-house
Protecting data at rest Other
Other data at rest protection approach Data at rest would comply with any government standard but would be the clients specification and responsibility to enforce.
Data sanitisation process No
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach For ERP/HCM we can export data using the application smartclient,extract ESS jobs or from Bi reports.
EPM has interfaces and file export.
Cx same as above
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
  • Pdf
  • Word
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Other
Other protection between networks We do not transport data between Oracle and any other network its a secure environment.
Data protection within supplier network Other
Other protection within supplier network Data is highly secure details available on request.

Availability and resilience

Availability and resilience
Guaranteed availability We do not publish SLA's as they are negotiable as part of eNlighten program
Approach to resilience Data centre is fully resilient and part of Oracles Global datacentre program. Further details available on request.
Outage reporting Email alerts are sent in the very exceptional curcumstances that an instance has an outage. Scheduled outages are via email or portal access.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Numerous levels of control can be put in place dependent on the application and the user requirements.Further details available on request.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information You control when users can access audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information You control when users can access audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security No
Security governance certified No
Security governance approach We would meet all standards required for the contract.
Information security policies and processes Due to the fact we work ina cloud environment most of the security policies relate to the supplier of the environment. Oracle has a rich history in meeting all security requirements.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Change management occurs prior to implementation (Namos works in partnership with the client) and post implementation due to software upgrades or additional functionality introduced via patches or upgrades. Namos Solutions can work through the latter as part of the eNlighten service offering and the former during implementation.
Vulnerability management type Undisclosed
Vulnerability management approach Namos is a Service integrator the process is run by the Cloud provider which in this case is Oracle. In our experience any threats are treated with immediate effect by Oracle.
Protective monitoring type Undisclosed
Protective monitoring approach Namos Solutions are the Service Integrator. We work with Oracle ( the service provider) to find and resolve any incidents as quickly and efficiently as possble.
Incident management type Undisclosed
Incident management approach As part of the service agreement with Oracle clients have a 24*7*365 support portal to access to resolve any issues.
Clients can also take the Namos Solutions eNlighten managed service contract for additional peace of mind.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £550 per person per day
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Demo, Trial versions are available from Oracle on request

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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