Eduserv

Managed Azure

Microsoft Azure provides a suite of compute, storage and associated public cloud services that allow you to innovate and experiment, rapidly deploying new applications and scaling on demand. The Eduserv Managed Azure service will help maintain the operational efficiency of your services, manage cost control and ensure good security practice.

Features

  • Microsoft Azure cloud procured and managed on your behalf
  • Delivers Azure integration, Azure backup, Azure monitoring, disaster recovery
  • Comprehensive suite of Azure compute, storage and associated services
  • ExpressRoute, Blob storage, Azure Files, StorSimple, Azure Site Recovery services
  • Includes Windows and Linux VMs, Azure AD, Azure Load Balancer
  • Capable of hosting OFFICIAL information assets
  • 24/7 Microsoft Azure support (DevOps) and infrastructure automation
  • Managed cloud underpinned by 24x7 Network and Security Operations Centre
  • Suitable for multi-cloud solutions coupled with Managed AWS
  • Microsoft Cloud Solution Provider, Microsoft Gold Hosting Partner, AWS Partner

Benefits

  • Focus on core priorities while we manage your Azure cloud
  • Reduce infrastructure costs and only pay for capacity you use
  • Increase organisational agility with automated deployment and 24x7 DevOps support
  • Build failure resilient applications in multiple Azure regions
  • Optimise performance with Azure content delivery
  • Guarantee enterprise uptime with ITIL-aligned service management
  • Azure cloud supports well-managed, secure and highly flexible hybrid solutions
  • Compatible with Microsoft Azure Express Route, PSN and N3
  • Enterprise administration with a single point of contact for billing
  • Modernise your services with Azure Functions serverless, WebApps and LogicApps

Pricing

£0.015 per virtual machine per hour

Service documents

G-Cloud 9

153836877713168

Eduserv

Eva Stirling

0117 313 8089

sales.operations@eduserv.org.uk

Service scope

Service scope
Service constraints None
System requirements None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Immediately
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Eduserv provides 3 levels of support (Basic, Standard and Premium) as defined in the service definition.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Yes - we provide online training and user documentation.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Data can be copied off customer VMs using SFTP or equivalent prior to contract end.

Data can be extracted from databases using SQLDump or equivalent and then transferred as per above.
End-of-contract process Service termination is defined as end of contract without transfer of services to a new provider or customer function. In this case, on Service termination Eduserv will close and delete any Azure accounts, access controls and resources; off-boarding of instances and data is the Customer’s responsibility and should be completed prior to termination.
Eduserv can provide a managed migration path out from the tenant (working alongside your new provider or function). This would be created as a standalone project and incur rates and charges per the Eduserv Cloud Migration.

Using the service

Using the service
Web browser interface Yes
Using the web interface Users can manage all aspects of the Azure service using the Azure management portal.
Web interface accessibility standard None or don’t know
How the web interface is accessible Accessibility of the Azure management portal is maintained by Microsoft.
Web interface accessibility testing Accessibility of the Azure management portal is maintained by Microsoft.
API Yes
What users can and can't do using the API All aspects of the Azure service can be managed using the API.
API automation tools
  • Ansible
  • Chef
  • Terraform
  • Puppet
API documentation Yes
API documentation formats HTML
Command line interface Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
Using the command line interface All aspects of the Azure service can be managed using the CLI.

Scaling

Scaling
Scaling available No
Independence of resources The Azure hypervisor enforces memory and process separation between virtual machines.
Usage notifications Yes
Usage reporting Email

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • Memory
  • Number of active instances
Reporting types
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Microsoft Azure

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with CSA CCM v3.0
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • VM storage
  • Databases
Backup controls Backup schedules are agreed during customer onboarding.
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Users contact the support team to schedule backups
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection within supplier network VLAN
VPCs

Availability and resilience

Availability and resilience
Guaranteed availability 99.9%
Approach to resilience Azure services are delivered from multiple datacentres worldwide. When deploying customer services to Azure, Eduserv will ensure that services span multiple regions (datacentres) to ensure service resilience.
Outage reporting Public dashboard and email alerts.

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Access to management interfaces and support channels is restricted through a combination of username and passwords, multifactor authentication, firewalling, IP restrictions, the use of bastion hosts as appropriate.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Certification International
ISO/IEC 27001 accreditation date 10 May 2015
What the ISO/IEC 27001 doesn’t cover All Eduserv's services are covered.
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date 11 August 2015
CSA STAR certification level Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover All Eduserv's services are covered.
PCI certification No
Other security accreditations Yes
Any other security accreditations
  • Cyber Supplier to Government
  • CHECK
  • CESG PGA
  • Cyber Essentials
  • PSN Assured
  • PSN Protect

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Eduserv is certified as compliant with ISO27001:2005 (Certificate CI/12868IS) by a UKAS accredited certifying body. Services that we have designed, implemented and operate have been subject to RMADS accreditation including ITHCs by independent CHECK providers. Our Information Security and Compliance officers report to the Head of Assurance, who reports directly to Eduserv's CEO. We are able to supply our Information Security Policy subject to a non-disclosure agreement being put in place with the receiving party.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Eduserv is committed to ITIL aligned Change and Configuration Management for effective management and control of its infrastructure. Eduserv's management tool incorporates a Change Management Database (CMDB) at the heart of its operation, with all service support and delivery modules linked to the CMDB to ensure a complete and accurate view of customer estates.

A dedicated Change and Configuration Management team exists within the services department and liaises closely with all other teams to ensure changes are successful and our infrastructure is maintained and accurately modelled within the CMDB.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach We subscribe to vendor support services to ensure we are operating in line with the latest recommendations and are made aware of any potential vulnerabilities.
The patch deployment policy is ITIL aligned and undertaken in accordance with our ISO27001 security policy.
For patching of Windows operating systems, we follow a patch cycle in line with Microsoft’s "Patch Tuesday”.
For exceptional patching, our processes allow for the management of exceptions which require emergency maintenance to protect your service from vulnerabilities.
Notifications are sent to ensure that customers are informed of planned works and all patches are tested before deployment to live.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Our optional Protective Monitoring services are hosted and operated by Eduserv from our 24/7 Network and Security Operations Centre and makes use of an industry-leading integrated virtual appliance for the collection, monitoring, analysis, alerting and reporting of all IT event, log and performance data. A real-time analytics engine is used to correlate events, logs and performance metrics across your cloud and on-premise infrastructure. A comprehensive suite of highly configurable rules allow alerts to be sent in response to malicious activity and performance-impacting events, all of which is included as standard in the service.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Our ITIL-aligned Incident Management process ensures that we respond to any reported faults and sets out target resolution times to ensure that these are fixed within agreed timeframes
Customers can report incidents via phone, email or our portal. Our Incident Management process ensures that we respond to any reported faults and sets out target resolution times to ensure that these are fixed within agreed timeframes.
For Major Incidents, once the Incident has been resolved, the Incident Manager will ensure an Incident Review Meeting is held and a Major Incident Report is created and distributed.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Third-party
Third-party virtualisation provider Microsoft Azure
How shared infrastructure is kept separate The Azure hypervisor enforces memory and process separation between virtual machines.

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £0.015 per virtual machine per hour
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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