Cloud Backup

Cloud Backup from Aura is a highly customisable, cost-effective service that backs up mission critical data from any source, recoverable to any destination and system. Powered by the Acronis AnyData Engine, housed in highly secure Tier 3 UK data centres, we provide your organisation with a best in class solution.


  • Recovery of any platform from the cloud to bare metal
  • Backup of Microsoft SQL, Exchange, AD and System State
  • Off-site backup in Tier 3 UK based data centres
  • Office 365 backup
  • Active restore allows users to start working during system restores
  • SSL and AES 256-bit encryption VM Flashback for incremental restore
  • Backup & recovery of selected files, folders or complete system
  • Disk-to-disk-to-cloud backup staging support
  • Self-service solution controls backups with centralised view of activity alerts


  • Fully managed UK hosted Software as a Service
  • UK based DR options available to guarantee service availability
  • Based on market leading Acronis solutions
  • 99.999% availability using multiple Tier 3 data centres
  • Web based management portal
  • Mobility - access from any location
  • 24/7 Proactive monitoring
  • Flexible opex model that scales with you


£0.20 per gigabyte per month

Service documents

G-Cloud 10



Phil McGuinness


Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints No constraints
System requirements Windows 7 Pro or Windows 10

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Response times are dependent on Severity and Impact levels within the SLA. During Core Working Hours, we will respond to low priority requests within 4 hours. We provide bespoke SLAs to meet individual customer requirements.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels The Standard SLA provides 4 hour response / 12 hour resolution. This support is included within the cost of this service.

We provide a Technical Account Manager as part of this service.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Aura provide a fully managed on-boarding service. This can include project management, online training and user documentation.

We can also provide onsite training as a costed option, if required.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
  • Word
  • Excel
End-of-contract data extraction Users can export their data via their internet connection, or an external hard drive copy can be provided upon request.
End-of-contract process All data will be securely removed from the cloud backup solution. User accounts and access to the portal will also be removed.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices Yes
Differences between the mobile and desktop service When the mobile client application is used, voice/video calls via the app can be made across the data network, i.e. using Wi-Fi, 3G, 4G and 5G.
Accessibility standards None or don’t know
Description of accessibility Users can connect to the Hosted Voice service via a physical handset, client software or via a mobile app .

Access to the administration portal can also be accessed via a web browser.
Accessibility testing Microsoft have tested the Skype for Business platform extensively, in a wide range of scenarios.
Customisation available Yes
Description of customisation TBC


Independence of resources While the underlying virtualisation platform is shared between multiple customers, constant pro-active monitoring, resource capping and dynamic resource management (moving of Virtual Machines) ensure a single customer's activity cannot impact the others.


Service usage metrics Yes
Metrics types Users can access usage metrics directly from the web portal.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Users can export their data via their internet connection, or an external hard drive copy can be provided upon request.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats Any
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats Any

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability Our exact SLA depends on the level of service purchased as we offer single and dual data centre deployments. Each has a financially backed SLA of 99.99% and 99.999% respectively, triggering service credits should they not be met.
Approach to resilience Our underlying server architecture is a flexible, scalable Infrastructure as a Service (IaaS) platform, built in the core of our carriers network, across 3 geographically diverse, tier 3 UK Data centres. All elements of the virtualisation platform including servers, storage, networking and power is at least n+1 resilient.
Outage reporting Each service is dedicated to a customer therefore a public dashboard is not viable, we will share relevant alerts via email and via monthly service review updates.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Management access to the service is locked down to specific public IP ranges to limit the angles of potential attack. Passwords for management accounts must be complex and changed periodically.
Access restriction testing frequency At least once a year
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes .

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Any changes which are deemed to be potentially service impacting will be taken through an internal change advisory board for approval. If approved we will communicate them out to the customer and work with them to agree a suitable time.
In the event of an emergency as much time as possible will be given ahead of the change.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Security patches to the operating system are applied on a quarterly basis to ensure systems are protected. In the event of an industry wise major threat patches will be applied as soon as possible.
Application level patches are applied when released and tested internally, never letting a system be more than 2 major released behind the latest GA version.
Protective monitoring type Supplier-defined controls
Protective monitoring approach The services are monitoring using industry standard monitoring tools with alerts being generated when an issue occurs. Should a security breach occur and be identified Aura staff would assess the impact immediately and change all passwords as a precaution.
Incident management type Supplier-defined controls
Incident management approach Users can report incidents by phone or via email which will be dealt with accordingly depending on severity, Incident reports will be provided as part of the periodic service review.
Should an incident pattern appear with a common reoccurring fault and Problem ticket will be raised and dealt with.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £0.20 per gigabyte per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial We can offer a 30 day free trial of Cloud Backup platform, to test functionality and features. The trail will provide up to 100GB storage for testing purposes only.
Link to free trial


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