Secure Email Service

A secure email service via an Outlook plugin. Encrypts all attachments and the body of the email. No restriction on file sizes. Links are sent to the recipient for them to access files in your cloud storage provider. Full real time auditing with revocation controls even after you hit send.


  • Email feature is integrated with Microsoft Outlook and Mac Mail
  • Real time forensic auditing
  • Set specific granular permissions and policies
  • Removes attachments and replace with a secure link
  • Allow access to attachments based upon permissions set by originator.
  • Set time limits for data access
  • View Read Receipts, notifications and revoke access even after sent
  • Password protect files/folders
  • Custom email branding with company logo, colours and text
  • Encrypt body of the email and attachments


  • Require login to control forwarding of email to others
  • Set email policy for entire organisation
  • Access controls, password protection, watermarking, set expiration date
  • Send larger files, dependant upon parameters and disk drive size
  • Revoke access within seconds
  • Determine a minimum message size to invoke secure email.
  • Require access code for recipent to open link
  • Automatic expiration on links shared can be set
  • Recipients get links that take them to a secure portal
  • Ease of use for both senders and recipients


£5.50 to £11.00 per person per month

Service documents

G-Cloud 9



Gwen Rule



Service scope

Service scope
Software add-on or extension Yes
What software services is the service an extension to We provide additional layer of security over Dropbox, Box, Google Drive and Microsoft OneDrive for Business.
Cloud deployment model Public cloud
Service constraints No
System requirements
  • Cloud Storage: Dropbox, GoogleDrive, Box, OneDrive for Business
  • Desktop: Windows XP, Windows 10, Windows 7, Windows 8
  • Desktop: Mac OS x (10.7, 10.8, 10.9, 10.10)
  • Mobile Devices: IOS, Android, Blackberry 10.3 upwards
  • Multi Browser: Internet Explorer v8, 9, 10, 11, Chrome v39

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Emails are responded to on the day of receipt. Dependant on technical support required, someone can provide a solution on the weekend if needed.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Via Zoom, Webex or similar platform
Web chat accessibility testing None
Onsite support Yes, at extra cost
Support levels Telephone and online support - Free

Onsite support - consultant daily rate see Pricing Document
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Online and user manuals are included to get you started. This is free.

If teams would like an onsite trainer, this is possible, based upona daily rate quoted in Pricing Document.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Decrypt files and folders, then move them to their desired destination.
End-of-contract process Once de-provisioned, in a planned and organised way, time is allowed for users to move their documents to desired destination, then the service is turned off at no cost.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
  • Other
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Blackberry is also supported.

The desktop client has more functionality. The mobile app will still allow employees to access, send and receive sensitive documents on the go.
Accessibility standards None or don’t know
Description of accessibility Learning through visual and audio medium via YouTube tutorials
Accessibility testing None to date
Customisation available Yes
Description of customisation To customise our service would incur an additional cost which would have to be discussed and agreed beforehand.


Independence of resources The solution is a SAAS seat based therefore does not put any overhead/overload on the system. The individual user performance is not affected by the total number of users that are connected to E-Share. The technology has the capacity to service thousands of users, without degradation to service.


Service usage metrics Yes
Metrics types Real time full forensic dashboard. Users will be able to see who has accessed the data they have sent, what actions have taken place and on which device in their auditing tab. Administrators will see this for every employee within the company.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type Reseller providing extra support
Organisation whose services are being resold E-Share

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Other
Other data at rest protection approach AES 256 encryption protects data at rest in the cloud and on the end points through the client application. This includes mobile phones, tablets and laptops.
Data sanitisation process No
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach With Drag and Drop or by Right Click and choosing command.
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Other
Other protection between networks AES 256 Encryption on the end point
Data protection within supplier network Other
Other protection within supplier network AES-256 Encryption with end to end encryption . Data is encrypted on the client first before being stored in the cloud and is persistently encrypted at all stages including end points like mobile devices.

Availability and resilience

Availability and resilience
Guaranteed availability 99.99 % assured by contractual commitment
Approach to resilience 3 SSA16 datacentres with fail safe
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Other user authentication Devices can be pin locked as well as needing to input username and password. If pin is incorrectly input 5 times, the device will automatically unlink.
Access restrictions in management interfaces and support channels Management/Admin set permissions around who can have access to specific folders. Only invited persons can then access those specific folders. These folders can also be password protected and/or locked down to always request permission for new users wanting to access the folder for additional security.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other

Audit information for users

Audit information for users
Access to user activity audit information You control when users can access audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 British Assessment Board
ISO/IEC 27001 accreditation date 25/10/2017
What the ISO/IEC 27001 doesn’t cover Not Applicable
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations Yes
Any other security accreditations
  • HIPAA compliant
  • FERPA compliant
  • ITAR compliant
  • Data Protection Act and EU Data Protective Directive
  • GDPR compliant
  • Bus PCI Data Security Standard

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes We will be using ISO 270001

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Not applicable - E-Share is a complete solution that allows the administrator of the technology to customise the correct user profiles that adhere to the organisation security and compliance standards. Once these are set, employees automatically adhere by default.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach We are constantly monitoring the environment to ensure that there are no threats to the integrity of our service. We do not hold any data. We have a version control calendar which is underpinned by a secure Q A testing procedure before any software is released live. Where necessary we are able to deploy patches once a problem has been reported.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach E-Share has a monitoring strategy that ensures that networks, systems and services are monitored for unusual behaviour. By monitoring the environment regularly we are able to respond to potential compromise very quickly.
Customers will have access to a full forensic auditing dashboard and if a threat is discovered on a particular device, the device can be isolated, re-mediated or removed from the system without any impact to other users.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Incident management processes are in place however we are currently undertaking ISO 27001 accreditation so that it will comply with those.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No


Price £5.50 to £11.00 per person per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial 14 day trial period with full access to the technology and support.

Free consumer version available but this does not give you access to the controls required by an organisation.
Link to free trial https://www.encryptedcloud.com/apps/windows/


Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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