MICRO FOCUS

Solution Management Services for Cloud Software

We maintain, operate, and continually improve your Micro Focus solution, including cloud software, open-source software products and third-party integrations. The success of any technology implementation lies with full adoption. Our rich set of reactive and proactive cloud application and solution management services help you address these shortcomings.

Features

  • Solution and configuration management of your Micro Focus solutions.
  • Covers ADM, ITOM, SMA-X, SM, IM, and Big Data.
  • Dedicated technical account management.
  • Reactive Services assist with incidents, problems, and provide break/fix.
  • Custom, tailored or third-party solution elements also supported.
  • Proactive health-check, monitoring and improvements (patching and minor upgrades).
  • Operational Services help maintain, administer, and operate solution.
  • Advisory Services cover major new releases through to evaluating adoption.
  • Enhancement Services help continually improve solutions based on business needs.
  • Available locally (UK), nearshore (Tunisia or Bulgaria) and offshore (India).

Benefits

  • Drive higher user adoption of your cloud solution investments.
  • Enhanced Cost and Staff Efficiency.
  • Risk Mitigation.
  • Reduce resource constraints, freeing up staff for higher value initiatives.
  • Predictability and transparency in spending for ongoing management of solutions.
  • Business benefits from automation and process efficiencies through your solutions.
  • Additional capabilities on consumption based services (add on).

Pricing

£40,000 to £80,000 a unit

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukgovteam@microfocus.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

1 5 2 8 1 8 1 8 4 2 0 9 2 1 6

Contact

MICRO FOCUS Micro Focus Government Team
Telephone: 01635 565330
Email: ukgovteam@microfocus.com

Planning

Planning service
Yes
How the planning service works
Our consulting service experts leverage a portfolio of Cloud services that is tightly aligned and optimized for Micro Focus's enterprise product portfolio. We help plan Cloud Solutions, design Cloud Solutions, implement Cloud Solutions, Migrate Cloud Solutions and operate solutions built on a converged infrastructure platform and enabled by cloud-based, shared infrastructures.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Our consulting service experts leverage a portfolio of Cloud services
  • Tightly aligned and optimized for Micro Focus's enterprise product-portfolio
  • Help plan Cloud Solutions, design Cloud Solutions, implement Cloud-Solutions,
  • Converged infrastructure platform and enabled by cloud-based, shared infrastructures.
  • Migrate Cloud Solutions

Training

Training service provided
Yes
How the training service works
Educational services. Micro Focus can provide official certifications and exams on all cloud-related offerings. Micro Focus can provide training and education on new cloud platforms, to ensure users are ready for the Cloud. Management of Change and Desktop mentor (videos and tutorials) can be provided. The Adoption Readiness Tool (and content packs) can be added to your service on request - pricing varies dependent on requirements - see ART listing for standalone details.
Training is tied to specific services
Yes
Services the training service works with
  • Vendor Agnostic
  • Contact your Micro Focus representative for a full list

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Our consulting service experts leverage a portfolio of Cloud services that is tightly aligned and optimized for Micro Focus's enterprise product portfolio. We help plan Cloud Solutions, design Cloud Solutions, implement Cloud-Solutions, migrate Cloud Solutions and operate solutions built on a converged infrastructure platform and enabled by cloud-based, shared infrastructures.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Vendor Agnostic. Doing the right thing for the customer
  • Microsoft is a key partner

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
On field Technical Consultant with industry experience can be utilised for assurance performance testing.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
An on-field technology consultant may be made available to support you when you purchase the service if required . After the service, you can contact your Micro Focus representative for further support. Please discuss specific requirements and pricing with us.

Service scope

Service constraints
Services must be consumed within 120 days after purchase.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within SLA terms agreed for each contract.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
By agreement for each contract.
Can be based on SLO, SLA’s.
Can be offered on various coverage windows like 8X5, 12X5 or 24X7.
Can also offer on call coverage on top either 8X5 or 12X5 to support critical issues during out of office hours.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£40,000 to £80,000 a unit
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukgovteam@microfocus.com. Tell them what format you need. It will help if you say what assistive technology you use.