SecureCloud+ Limited

Cyber Simulation Training Service

Cyber Simulation Training Service is available at OFFICIAL with a handling caveat of SENSITIVE,MISSION SECRET,TOP SECRET provides a next generation gaming platform to practice skills and hone tactics. Artificial intelligence combined with virtual machine orchestration converts rapidly real-time threat intelligence into new missions within in an immersive environment.


  • Deploys realistic, mission-specific virtual environments with real-world tools
  • Simulated network activity and a large library of mission scenarios
  • Individual or team play with simulated Internet and users
  • Offensive and defensive mission scenarios with varying level of difficulty
  • Mission orders with situation,intelligence,concept of operations and mission tasks
  • HTML5 Web browser client, IE,Edge,Firefox,Chrome and Safari browsers
  • Private back-end cloud technology for mission storage
  • In game AI advisor guidance, responding to Joint Force actions
  • Automated scoring of teams and opponent actions with replay analysis
  • Tied to training objectives and Mission Essential Tasks (METs)


  • Provides out of the classroom immersive and interactive experience
  • Provides relevant, effective gamified learning with in-context knowledge
  • Delivers insight on individual and team performance, strengths and weaknesses
  • Improves effectiveness and readiness of incident response teams
  • Turn-key training significantly reducing the people, time and cost
  • Enables teams to remain current in emerging threats
  • Ability to train individuals/teams ranging from beginners to experts
  • Reducing workloads of instructors through automated scoring and dynamic opponents


£4950 per unit per month

Service documents


G-Cloud 11

Service ID

1 5 2 6 9 7 1 2 1 3 6 3 7 0 5


SecureCloud+ Limited

Louis Crick

0330 123 3633

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Command and Control (C2) Cyber Operations as a Service
Cyber Forensic Analysis Service
Cyber Intelligent Analysis Service
Cyber Risk and Resilience Service
Simulated Training Environment Service
Digital Simulation Analysis Service
Secure Intelligent User Interface Service
Data Visualisation for AI Service
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints The service will be subject to planned maintenance activities.
System requirements Minimum conditions will be set dependent on customer requirement

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Priority 1 = 15 Mins
Priority 2= 4 Hrs
Priority 3 = 12Hrs
Priority 4 = 24Hrs
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard WCAG 2.1 AA or EN 301 549
Web chat accessibility testing None
Onsite support Onsite support
Support levels Onsite support provided to meet the following SLAs:

Priority 1 - 8 hours
Priority 2 - 16 hours
Priority 3 - 24 hours
Priority 4 - 48 hours
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started SecureCloud+ will initiate a formal project to manage the on-boarding process. The initial stages of the project will include Start-up, Project Management Plan (PMP) and Stakeholder engagement and will establish the following:

• Project plan
• Communications plan
• Risk management log
• Service Design Pack (SDP)Technical Design Documents
o High Level Design
o Low Level Design
• Service Management Plan (SMP)
• Service transition plans for:
o Migration
o Testing and Acceptance
o Training
o Exit.

The appropriate training for Users of the service will ensure they are familiar with the capability, functionality and can therefore realise the benefits as quickly as possible. A training plan will be created at the Service Transition stage of the on-boarding process. The delivery of the training plan will include relevant User guides, appropriate use policies and work instructions as well as documented FAQs.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction The Off-Boarding process will be as per the standard G-Cloud Framework Off-Boarding process.
End-of-contract process The Off-Boarding process will be as per the standard G-Cloud Framework Off-Boarding process.

SecureCloud+ will agree a price for delivering the Exit Plan and will have 10 days to transfer all Customer generated data residing within the SecureCloud+ solution. Upon termination date SecureCloud+ will ensure that all of the Customer data is deleted and destroyed in a secure manner.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Chrome
Application to install Yes
Compatible operating systems
  • IOS
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices No
Service interface No
Customisation available No


Independence of resources Application usage is controlled via bandwidth load balancing in certain circumstances a customer may have a virtual organisation where resources will be dedicated to that customer community.


Service usage metrics Yes
Metrics types Notice to 'Consumers' regarding outages

% of incidents resolved within agreed SLA period

Problem Management Root Cause Analysis delivered on time

Login Duration

Standard Application Load Time

Enhanced Application Load Time

Lost user hours


User Satisfaction - Based on survey with marks out of 10
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Physical access control, complying with CSA CCM v3.0
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach As part of the managed service, SecureCloud+ will export the data and provide to the customer in an agreed format.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • IPsec or TLS VPN gateway
Data protection within supplier network IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability To be defined dependent on user requirements.
Approach to resilience Available on request
Outage reporting SecureCloud+ reports any outages via its public dashboard

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
Access restrictions in management interfaces and support channels Bastion server - no direct access to management interfaces, only accessible by a registered IP address.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 British Assessment Bureau
ISO/IEC 27001 accreditation date 15/08/2017
What the ISO/IEC 27001 doesn’t cover All of the operations and internal departments are within scope at both Reading and Crewe sites, services provided to customers are covered by accreditation at the appropriate government classification.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • DIAS Accredited RMADS
  • Cyber Essentials+
  • CCM CSA V3.0.1

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes The Security Manual describes the reporting structure for the Company, this details each person's responsibility up to and including the Board.

Services are accredited to the appropriate classification. RMADS document sets are produced for each service detailing the security policies and processes. Each Service is policed by the Senior Information Security Manager at SecureCloud+.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Customer RFCs will be raised through the Service Desk and will be managed via a Change Advisory Board who will establish the service boundaries from 3 levels of functionality:

• User Service Request
• Minor Change Request
• Major Change Request Upon approval the System

Design Authority will be responsible for producing the High-Level Design and, the Low Level Design for any proposed change to a service.

After which the following procedural steps will take place:

• Test & Evaluation
• Quality Check
• Change Implementation
• Back Out Plan
• Request for Change Completion
• Change Wash-up
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Each service goes through a stringent risk management and accreditation assessment to ensure the relevant security incident and event monitoring technology and processes meet the guidelines set by GPG 13. SecureCloud+ platforms are regulary tested for vulnerability threat assessment by accredited companies annually.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach A number of SIEM best practices are employed in safeguarding and monitoring information within SecureCloud+ managed service such as:

o Compliance
o Access control
o Perimeter Defenses
o Resource Integrity
o Intrusion Detection
o Malware Defense
o Acceptable Use

In the event of a security incident the task of reporting the action will be carried out by SecureCloud+ who will liaise with the relevant parties and collate the security information in accordance with MOD policy - GPG 13:

• This information will be made available when requested by the customer authority
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach • The End-User contacts the Service Desk (SD) to log the call and is provided a reference number and applied a priority.

• The SD will then perform first-line diagnostics for the Incident. If the initial diagnosis and rectification action clears the Incident, then it is closed with the agreement of the End-User.

• If the incident is still current, it will be assigned a resolution group.

• If the incident is resolved and agreed with the End-User then it is closed. If however the Incident cannot be resolved within the SLA, then the escalation process will begin.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks
  • Public Services Network (PSN)
  • Police National Network (PNN)


Price £4950 per unit per month
Discount for educational organisations No
Free trial available No

Service documents

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