Synergistic Resources Ltd

Odoo Human Resources (HR) suite

With Odoo HR you manage the most important asset in the company, people. The Odoo HR module is for personnel information management, leave management, attendance management, timesheets, employee appraisals, loans/salary advance, recruitment.

Features

  • Complete cloud-based service (remote access, real-time-editing, fixed monthly cost)
  • Payroll and timesheet management
  • Data export and migration services
  • Backups and Disaster Recovery in place
  • Streamlined recruitment process
  • Online performance appraisal
  • Project management tooling support
  • Vacation / leave tracking
  • Open source for customisation and extensibility
  • Employee review analysis

Benefits

  • A cost-effective solution which offers rich features and functionality
  • Modular app design architecture for cost effective, secure solution
  • Online business expense management
  • Online checking of compliance management
  • Integrated leave, time, tracking, attendance, expenses, payroll management

Pricing

£170.00 a user a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at patrick@synergisticresources.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

1 5 2 2 3 2 3 7 3 8 5 6 1 1 9

Contact

Synergistic Resources Ltd Patrick Matambanadzo
Telephone: 07807517349
Email: patrick@synergisticresources.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
No known constraints
System requirements
Odoo complies with the latest EU and Public Contracts Regulations.

User support

Email or online ticketing support
Yes, at extra cost
Support response times
This depends on SLAs and the agreed requirements with our customers. Our standard response time is within 2 hours for 'critical' issues, within 5 hours for 'high priority' issues, and within 1 business day for all other issues. Response times are the same at weekends.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Yes, at an extra cost
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Web chat is available via an app called live chat. This is a standard feature which is designed to meet customers requirements as part of the ERP suite.
Web chat accessibility testing
We haven't tested the live chat app as partners but we expect the software supplier Odoo to have done tests on it.
Onsite support
Yes, at extra cost
Support levels
P1: Critical - Response Time: 1hr
P2: Major - Response Time: 5hr
P3: Important - Response Time: 1 business day
P4: Minor - Response Time: Varies on request
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Odoo makes available comprehensive documentation, video tutorials, webinars, training and troubleshooting materials as part of the User documentation. As a partner we provide additional tutorials and training for the user to hit the ground running.
Service documentation
Yes
Documentation formats
  • HTML
  • ODF
End-of-contract data extraction
Users can export their data using csv or excel format. A database export can also be generated.
End-of-contract process
No more than 4 months after expiration or termination of Customer’s use of an Online Service, Odoo will disable the account and delete Customer Data from the account (see https://www.odoo.com/privacy#part_11).

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Same functionalities on Android and IoS as on desktop and
Interface on Android and iOS, anyone that is using a Odoo Apps will have the same experience on a mobile device as on a web browser on the computer.
Service interface
Yes
Description of service interface
The API provides a development experience that can be used across a wide variety of programming languages, platforms, and devices. It is customised for each Client.
Accessibility standards
None or don’t know
Description of accessibility
The API Server is a lightweight software application that allows users to create and expose data APIs for Odoo ERP, without the need for custom development. Through simple point-and-click configuration, user can create and configure remote access to Odoo from popular OData clients.
Accessibility testing
We haven't done any testing but we expect the software supplier Odoo to have done so.
API
Yes
What users can and can't do using the API
You connect external tools with the Odoo API using a few lines of code and access all functions i.e. you can access every object and every public method (CRUD = create, read, update and delete). All what you can see with your Odoo web client you can see through the script. So you can reproduce every functionality in the web client through the API. Record rules and access control lists are respected so you can access what you are allowed to access only. Access is through libraries (standard or external), create dedicated user, use secure protocol. There are no limitations.
API documentation
Yes
API documentation formats
  • HTML
  • PDF
  • Other
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
As an open-source based solution, customisations are available and github access is provided. Customisation is through odoo coding, and user interface. Odoo customisation requires appropriate access rights.

Scaling

Independence of resources
Systems are designed according to the client's requirements at the beginning of the service. We will work with the client to monitor performance, which will be reported at an agreed frequency. Future scope changes can be assessed and a performance analysis will determine the scaling required of the solutions.

Analytics

Service usage metrics
Yes
Metrics types
The client can setup any metrics they need for any application.
Reporting types
Reports on request

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Odoo S.A. (www.odoo.com)

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
There is an export wizard for all selected fields of an Odoo application into csv or excel. This applies for every record in the system, they can be exported in this way.
Data export formats
  • CSV
  • Other
Other data export formats
Excel (. xlsx)
Data import formats
  • CSV
  • Other
Other data import formats
Excel (. xlsx)

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection between networks
We will implement the most appropriate and secure access from the buyers network e.g. VPN connectivity over a private circuit.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
https://www.odoo.com/cloud-sla.
Approach to resilience
https://www.odoo.com/cloud-sla.
Outage reporting
Automatic notification via the service status portal, Email, Alerts or Mobile Application.

Identity and authentication

User authentication needed
Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Odoo uses a managed list of authorised users, see password security and staff access at https://www.odoo.com/security#part_17.
Access restriction testing frequency
At least once a year
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
I would run the processes Management System - Nonconformity module within Odoo https://apps.odoo.com/apps/modules/12.0/mgmtsystem_nonconformity/.
Information security policies and processes
Reporting comprises of automated notifications to our dedicated security team for any incident which suffers an outage, or require administrative access or an update. Reporting structure is from Staff Member through Team Lead to Account Manager. All incidents and breaches in security will be immediately reported to the client and resolution agreed. We ensure that policies are followed through regular external audits, as well as frequent internal reviews.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
The operational change control procedure considers the following actions:
• The identification and documentation of the planned change.
• An assessment process of possible change impact.
• Change testing in an approved non-production environment.
• Change communication plan.
• Change management approval process.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
We comply to the Odoo policies on vulnerability management as documented on https://www.odoo.com/fr_FR/security-report.
As a result we have a dedicated team to implement this.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
We try to detect compromises and vulnerabilities as early as possible using intrusion detection tools. We then assess the severity together with the client and agree on an appropriate course of action.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Incidents are reported as per Odoo policies on incident reporting as documented on https://www.odoo.com/fr_FR/security-report.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
Yes
Connected networks
Public Services Network (PSN)

Pricing

Price
£170.00 a user a month
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
All the standard apps are available on the trial version.
Link to free trial
https://www.odoo.com/trial

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at patrick@synergisticresources.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.