Catalyst IT Europe Ltd

Drupal CMS

Catalyst's managed Drupal CMS delivers an Open Source, end-to-end publishing solution which is cloud native and omnichannel ready.

Features

  • WYSIWYG editor with rich media support
  • Flexible page layout and creation
  • Powerful search integration
  • Supports responsive and mobile-first design
  • Extensive library of Drupal community plugins
  • REST and other API allows delivering content via apps/services
  • Excellent support for external/third party integrations
  • Unlimited number of CMS users
  • Metadata support for Search Engine Optimisation
  • Multi-site and multi-language capable

Benefits

  • Open Source; freedom to innovate with no additional license fees
  • Enterprise service delivery; 24x7 monitoring and incident response available
  • Fully managed service including maintenance and security patching
  • Customisable responsive page templates
  • Includes free access to Matomo analytics platform
  • Experienced UK-based teams

Pricing

£7500 per instance per year

  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

1 5 1 2 3 9 2 5 1 6 5 3 0 8 9

Contact

Catalyst IT Europe Ltd

Joey Murison

01273 929450

info@catalyst-eu.net

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints None.
System requirements Devices (laptop / desktop / mobile) with internet connection.

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times See attached service description document. Responses to tickets are variable according to severity.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Catalyst offer technical support for your CMS users (L2), application bug reports or feature requests (L3), and hosting support and incident management (L4).

UK business hours are covered as standard (9am-5pm, Mon-Fri) with option to extend L4 cover to 24x7 at additional cost.

Ticketing system provides direct access to support engineers, with an Account Manager available for strategic discussions or as point of escalation.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Catalyst can provide CMS training in person or remotely, and also provides a support guide covering use of the ticketing system for further support queries.

Extensive user documentation is provided for core Drupal features and workflows.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Catalyst will provide copies of all data to clients upon request at the end of a service contract. Backups will be deleted after a period of six weeks from the contract end date.
End-of-contract process At the end of a contract the site will be closed, removed from service and all data purged. Costs for this are included in the base contract. If a client requires copies of data this can be extract at an additional cost.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Full functionality on desktop through to mobile devices is supported by fully responsive design.
Omnichannel support for Mobile integrations.
Service interface Yes
Description of service interface Application dashboard Service Management dashboard
Accessibility standards None or don’t know
Description of accessibility Nil
Accessibility testing None at this time
API Yes
What users can and can't do using the API All functionality exposed through standard Drupal API (please consult Drupal documentation for details.)
API documentation Yes
API documentation formats HTML
API sandbox or test environment Yes
Customisation available Yes
Description of customisation CMS users with administrative privileges can customise content types, taxonomies, workflows, page templates, navigation and more. These users will also have full control over user administration, including role definitions and user permission allocation.

Scaling

Scaling
Independence of resources The underlying cloud infrastructure is architected with elastic auto-scaling characteristics to minimise performance impacts resulting from other users of the service.

Analytics

Analytics
Service usage metrics Yes
Metrics types Site analytics (page views, page render times, user devices/browsers, user activity analysis), and monthly service level metrics (tickets raised, support hours used, site availability, trend analysis).
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Catalyst can export data on behalf of the customer; such requests are initiated through a support ticket.
Data export formats
  • CSV
  • ODF
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network Data is encrypted at rest and in transit.
Strong security principles and governance ensure proper role separation, minimal privileges granted to each role, and strong defensive security posture.

Availability and resilience

Availability and resilience
Guaranteed availability 99.9% availability
Approach to resilience Available on request.
Outage reporting Email alerts via ticketing system. Private dashboard showing monthly availability metrics.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Configurable permissions within each user group restrict access to site functions as appropriate.
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Closely aligned with ISO/IEC 27001:2013, but not formally certified.
Information security policies and processes Catalyst has formal, documented policies and procedures that provide guidance for operations and information security management within the organisation.

The policies clearly define scope, roles, responsibilities and management commitment. Staff maintain the policies in a centralised and accessible location, subject to review by the Security Manager.

Senior management provides visible support for security initiatives, and ensures appropriate prioritisation and resource allocation in order to maintain good security posture.

Policies are reviewed at least annually.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Changes to Catalyst services and features follow secure software development practices, including security risk reviews prior to launch. Developer access to production environments is limited.

Teams set bespoke change management standards per service, underpinned by standard practices.

All production environment changes are reviewed, tested and approved. Stages include design, documentation, implementation (including rollback procedures), testing (non-production environment), peer to peer review (business impact/technical rigour/code), final approval by authorised party.

Exceptions to change management processes are documented and subject management review.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Catalyst monitors potential threats from a variety of sources including CERT and upstream project channels such as the Debian Security Advisories (DSA).

Supplier notifications and industry updates are assessed by technical team and Critical patches are deployed as soon as possible.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Catalyst use a combination of intrusion detection methods to identify potential security incidents. IDS alarms alert the infrastructure support team immediately.

Upon detection, the affected systems are isolated and analysed, followed by service restoration using fresh cloud infrastructure.
Incident management type Supplier-defined controls
Incident management approach Yes, standard incident response processes are defined for Catalyst staff. Users may report incidents using telephone or the online ticketing system. Incident reports and root cause analysis are published to the customer as PDF documents upon completion.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • NHS Network (N3)
  • Joint Academic Network (JANET)
  • Health and Social Care Network (HSCN)

Pricing

Pricing
Price £7500 per instance per year
Discount for educational organisations No
Free trial available Yes
Description of free trial Limited access (user) to a demo instance - refreshed daily. Extended access to a sandbox environment with admin privileges can be negotiated on request.

Service documents

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