IBM United Kingdom Ltd

IBM Bluemix Container Service (OFFICIAL)

Combining Docker and Kubernetes to deliver powerful tools, an intuitive user experience, and built-in security and isolation to enable rapid delivery of applications - all while leveraging IBM Cloud Services including cognitive capabilities from Watson. A managed k8s offering providing levels of isolation and cluster configuration options.

Features

  • Container security and isolation choice
  • Image and live container scanning for vulnerabilities and configuration weaknesses
  • Automatic encryption of secrets and volumes
  • Isolated networking and storage
  • Tunable capacity with isolation choices for worker nodes
  • Secure service binding to Bluemix services (Watson, IoT, etc)
  • 100% native Kubernetes CLI and API ensuring portability and consistency
  • Integrated operational tools for monitoring and logging
  • Support add-ons including Prometheus, Weave, sysdig, fluentd, etc
  • Intelligent scheduling, self-healing, horizontal scaling, service discovery

Benefits

  • Customer can ensure a secure container environment
  • Security insight to Docker images and live containers
  • Security of key value pairs and persistent data
  • Customize connectivity and storage to meet requirements
  • Choose size and quantity of worker nodes in their cluster
  • Leverage cognitive capabilities from Bluemix catalog
  • Ensure portability and consistent user experience across clouds
  • Provide operational tools to manage container environments
  • Customer can bring their own tools for consistency
  • Native Kubernetes capabilities

Pricing

£0.1881 per instance per hour

Service documents

G-Cloud 9

150976676503632

IBM United Kingdom Ltd

Jason Dymott / Molly Payne

+44-07753-829879 (Office)

gcloud@uk.ibm.com

Service scope

Service scope
Service constraints NA
System requirements
  • N/A for public.
  • Local/dedicated requirements: ibm.biz/BdiiuJ

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Depends on Bluemix account type
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels https://www-03.ibm.com/software/sla/sladb.nsf/sla/bm
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started User documentation including tutorials as well as possibility of on-site training.
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction IBM will return the Client Data within a reasonable period in a reasonable and common format upon receiving written instructions from the Client prior to termination or expiration.
End-of-contract process Delete deployed instances

Using the service

Using the service
Web browser interface Yes
Using the web interface Fully manage deployments via CLI or UI to cluster creation and management.
Web interface accessibility standard None or don’t know
How the web interface is accessible UI and CLI are on par with each other
Web interface accessibility testing N/a
API Yes
What users can and can't do using the API http://ccsapi-doc.mybluemix.net/

Customer can drive automation using consistent Kubernetes API to integrate with their existing CI/CD pipelines.
API automation tools
  • Ansible
  • Chef
  • SaltStack
  • Terraform
  • Puppet
API documentation Yes
API documentation formats HTML
Command line interface Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
  • MacOS
Using the command line interface CLI and UI are consistent for deployment and management

Scaling

Scaling
Scaling available Yes
Scaling type Automatic
Independence of resources The architecture of IBM cloud services maintains logical separation of client data. Internal rules and measures separate data processing, such as inserting, modifying, deleting, and transferring data, according to the contracted purposes.
Usage notifications No

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Memory
  • Network
Reporting types
  • API access
  • Real-time dashboards

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • The etcd database for Kubernetes
  • Persistent data in volumes can be backed up
Backup controls Automatically provided as part of the offering for our users.
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Supplier controls the whole backup schedule
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection between networks IBM will encrypt content not intended for public or unauthenticated viewing when transferring content over public networks. Further, unless excluded by a TD, IBM will enable use of a cryptographic protocol, such as HTTPS, SFTP, and FTPS, for Client’s secure transfer of content to and from the Cloud Service over public networks.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability https://www-03.ibm.com/software/sla/sladb.nsf/sla/bm
Approach to resilience Available on request.
Outage reporting https://developer.ibm.com/bluemix/support/

Identity and authentication

Identity and authentication
User authentication Username or password
Access restrictions in management interfaces and support channels IBM maintains individual role-based authorization of privileged accounts that is subject to regular validation. A privileged account is a duly authorized IBM user identity with administrative access to a Cloud Service, including associated infrastructure, networks, systems, applications, databases and file systems.
Access restriction testing frequency At least every 6 months
Management access authentication 2-factor authentication
Devices users manage the service through Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 1 month and 6 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Bureau Veritas
ISO/IEC 27001 accreditation date 11/12/2015
What the ISO/IEC 27001 doesn’t cover The certification is for the Bluemix platform including IBM Containers.
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date 20/04/2016
CSA STAR certification level Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover The Softlayer infrastructure Bluemix is run on has a CSA STAR Self-Assessment certificate. The IBM CSA Star Self-Assessment can be viewed here https://cloudsecurityalliance.org/star-registrant/softlayer/
PCI certification No
Other security accreditations Yes
Any other security accreditations https://console.ng.bluemix.net/docs/security/index.html#platform-security

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes IBM has an Information Technology (IT) Security policy that establishes the requirements for the protection of IBM's worldwide IT systems and the information assets they contain, including networks and computing devices such as servers, workstations, host computers, application programs, web services, and telephone systems within the IBM infrastructure. IBM’s IT Security policy is supplemented by standards and guidelines, such as the Security Standards for IBM's Infrastructure, the Security and Use Standards for IBM Employees and the Security Guidelines for Outsourced Business Services. Such are reviewed by a cross-company team led by the IT Risk organization every six months.

IBM has a dedicated Vice President of IT Security who leads a team responsible for IBM's own enterprise data security standards and practices. Responsibility and accountability for executing internal security programs is established through formal documented policies. IBM Services teams also have dedicated executives and teams who are responsible for information and physical security in the delivery of our client services.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach IBM maintains policies and procedures to manage risks associated with the application of changes to its Cloud Services. Prior to implementation, all changes to a Cloud Service, including its systems, networks and underlying components, will be documented in a registered change request that includes a description and reason for the change, implementation details and schedule, a risk statement addressing impact to the Cloud Service and its clients, expected outcome, rollback plan, and documented approval by IBM management or its authorized delegate.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach With each Cloud Service, as applicable and commercially reasonable, IBM will a) perform penetration testing and vulnerability assessments before production release and routinely thereafter, b) enlist a qualified and reputable independent third-party to perform penetration testing and ethical hacking at least annually, c) perform automated management and routine verification of underlying components’ compliance with security configuration requirements, and d) remediate any identified vulnerability or noncompliance with its security configuration requirements based on associated risk, exploitability, and impact. IBM takes reasonable care to avoid Cloud Service disruption when performing its tests, assessments, scans, and execution of remediation activities.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach IBM maintains and follows policies requiring administrative access and activity in its Cloud Services’ computing environments to be logged and monitored, and the logs to be archived and retained in compliance with IBM’s worldwide records management plan. IBM monitors privileged account use and maintain security information and event management policies and measures designed to a) identify unauthorized administrative access and activity, b) facilitate a timely and appropriate response, and c) enable internal and independent third party audits of compliance with such policies. IBM systematically monitors the health and availability of production Cloud Service systems and infrastructure at all times.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach IBM:
-maintains and follows incident response policies aligned with NIST guidelines for computer security incident handling, and will comply with data breach notification requirements under applicable law.
-investigates security incidents, including unauthorised access or use of content or the Cloud Service, of which IBM becomes aware, and, if warranted, define and execute an appropriate response plan.
-promptly notifies Client upon determining that a security incident known or reasonably suspected by IBM to affect Client has occurred.
-provides Client with reasonably requested information about such security incident and status of applicable remediation and restoration activities performed or directed by IBM.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used KVM hypervisor
How shared infrastructure is kept separate Each user creates their own cluster that use single tenant worker nodes. User can choose shared resources where the node is on shared hypervisor and hardware or dedicated resources where the node is single tenant for hypervisor and hardware. Master nodes are single tenant and encrypted per organization/user.

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £0.1881 per instance per hour
Discount for educational organisations No
Free trial available Yes
Description of free trial Customer can deploy a free tier with a single worker node to test the offering.
Link to free trial Bluemix.net

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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