Nexus Open Systems Ltd

Nexus UC Assurance

Nexus Unified Communications (UC) Assurance provides assured technical support for Skype for Business and Lync environments. UC Assurance helps you to maintain and support your vital communication systems, a critical part of your business which is often complex and requires a rapid response to ensure you’re always connected.

Features

  • 1-hour response Service Level Agreement for critical issues
  • Support for your entire Unified Communications platform
  • Delivered 8am to 6pm Monday to Friday
  • Critical fault escalation to Microsoft Product Support Services
  • Proactive monitoring for your Unified Communications infrastructure
  • Remote environment health checks and reports
  • AudioCodes and Sonus Enhanced Media Gateway Support
  • Remote patch management for UC platform and Media Gateways
  • PSTN carrier support with either ISDN or SIP vendors
  • Remote configuration changes

Benefits

  • Comprehensive support package from an experienced Systems Integrator
  • Rapid response to ensure you’re always connected
  • Reassurance and peace of mind your investment remains protected
  • Regular proactive monitoring prevents issues causing service degradation
  • Single point of contact to liaise with vendors regarding issues
  • Use of best practice guidelines ensures maximisation of investment
  • Platforms remain up to date with latest fixes and features
  • Savings associated with utilising our resources rather than yours
  • Microsoft Gold Partner with extensive Unified Communication solution experience
  • Certified Microsoft Unified Communications Support Engineers

Pricing

£400 to £1100 per person per day

  • Education pricing available

Service documents

G-Cloud 10

150877004709737

Nexus Open Systems Ltd

Chris Goodwill

01392 205095

sales@nexusos.co.uk

Planning

Planning
Planning service Yes
How the planning service works Skype for Business Planning Services from Nexus can help your organisation evaluate and plan your cloud based Microsoft Skype for Business implementation.

Nexus can help organisations with the first phase of any unified communications project by offering consultancy and analysis services to define business requirements and goals, assess the infrastructure and design a flexible architecture.

Skype for Business can resolve many different business challenges. Our qualified and experienced Skype for Business consultants can help organisations to plan and manage entire projects or simply assist in-house IT teams to identify their approach and strategy. We can outline all of the computer hardware, data storage, software licensing, development, hosting and deployment services which organisations might need to meet their objectives.
Planning service works with specific services Yes
Hosting or software services the planning service works with
  • Microsoft Skype for Business
  • Microsoft Lync

Training

Training
Training service provided Yes
How the training service works Investment in IT can be rendered useless if your employees are not equipped with the correct skills to utilise the technology. We can customise our Microsoft Skype for Business deployment and training programmes to suit the operational and budgetary restrictions of any organisation.

We know how critical it is to have stable IT systems that integrate with your day-to-day business processes. Efficiency is an essential part of a successful organisation and it's a proven fact that effective Skype for Business unified communications training not only equips individuals with the skills to be more productive, but also promotes confidence and loyalty. Your most valuable asset is your skilled workforce.

Nexus offer IT training courses and certification programmes catering for Skype for Business engineers, designers, developers, administrators and end users.
Training is tied to specific services Yes
Services the training service works with
  • Microsoft Skype for Business
  • Microsoft CloudPBX
  • Microsoft Phone System

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Nexus employ a team of Microsoft Skype for Business-certified engineers, consultants, training instructors, developers and project managers who can help you to plan the migration of telephony services to the cloud utilising Skype for Business and any related technologies.

We can take care of your entire Microsoft Skype for Business migration, installation or upgrade project whether it’s on-premises, in the cloud or a hybrid deployment — or simply provide assistance, training and technical advice.
Setup or migration service is for specific cloud services Yes
List of supported services
  • Microsoft Skype for Business
  • Microsoft CloudPBX
  • Microsoft Phone System

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Best practice configuration, quality assurance and performance testing are at the heart of the deployment services Nexus provide for Microsoft Skype for Business.

When Microsoft Skype for Business is installed and configured correctly, it can scale to power feature communications and collaboration solutions for small- and medium-sized organisations to the largest of international global brands.

Through industry recognised training and certification, combined with real-world deployment experience, our Skype for Business team can pass on the latest best-practice configuration and deployment methodology to make your Skype for Business project deliver positive outcomes and results.

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers Yes
Security testing certifications
  • CREST
  • Cyber Scheme

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works Nexus UC Assurance provides assured technical support for Skype for Business and Lync environments. We understand the importance your UC infrastructure has in the day-to-day operation of your business, and the potential impact that faults or a degradation in service can have. We’re here to help you maintain and support your vital communication systems, a critical part of your business which is often complex and requires a rapid response to ensure you’re always connected.

UC Assurance is available as two distinct service packages:

UC Assurance for IT Pros is great for organisations who have the skills and resources to maintain a UC infrastructure, but want the reassurance of proactive monitoring and 1-hour SLA support.
UC Assurance for Business adds extra support for carrying out maintenance and configuration changes, in case you don't have the time or skills in-house.

1-hour response SLA for critical issues
Support for your entire UC platform
Delivered 8am to 6pm Monday to Friday
Critical fault escalation to Microsoft PSS
Proactive monitoring for your UC infrastructure
Remote environment health checks and reports
Enhanced Media Gateway Support
Remote patch management for UC platform and Media Gateways
PSTN carrier support with either ISDN or SIP vendors
Remote configuration changes

Service scope

Service scope
Service constraints Delivered 8am to 6pm Monday to Friday
Remote environment health checks and reports
Remote patch management for UC platform and Media Gateways
Remote configuration changes

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Business Hours: 08:00 to 18:00, Monday to Friday, excluding bank holidays in England and Wales - Critical Issues (30 minutes); Major Incidents (2 hours); Moderate Incident (4 hours); Minor Incident (8 hours). Optional Outside Business Hours Service: 18:00 and 08:00, Monday to Friday, 24-hour period coverage during Saturday and Sunday including bank holidays (Excluding Christmas Day) in England and Wales. Remote and Telephone support for critical issues only with a response time of 30 minutes, any Onsite support would incur additional fees.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AAA
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels Support Levels: Basic - Service Desk Facility; Incident & Problem Management; Dedicated Account Management; Third Party Liaison; Escalation Procedure; Remote Support; Access to Customer Portal. Standard - Service Desk Facility; Incident & Problem Management; Dedicated Account Management; Third Party Liaison; Escalation Procedure; Remote Support; Access to Customer Portal; Service Level Agreement; Remote Monitoring & Alerting. Advanced - Service Desk Facility; Incident & Problem Management; Dedicated Account Management; Third Party Liaison; Escalation Procedure; Remote Support; Access to Customer Portal; Service Level Agreement; Remote Monitoring & Alerting; Annual IT Strategy; Monthly Remote Health Checks; Proactive Monitoring & Alerting; On-site Support. Support cost: Pricing is dependant on customers infrastructure and environment A dedicated Technical Account Manager is assigned to each customer and our Service Desk team includes Cloud Support Engineers.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Pricing

Pricing
Price £400 to £1100 per person per day
Discount for educational organisations Yes

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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