Mvine Limited
Cloud support for Central and Local Government, and Devolved Administrations
Mvine delivers a portfolio of Cloud support services specially adapted for Central and Local Government, and Devolved Administrations aligning their digital services to a Government Transformation Strategy. These Cloud support services are available today for procurement from the Government Digital Marketplace under G-Cloud 12 framework.
Features
- Digital 360 Analysis
- Visual Design and User Experience (UX)
- Project and Change Management
- System Integration
- Member and User On-boarding
- Community Management
- Development of Cyber-Secure Mobile Apps
- SAML2 enablement of non-SAML2 legacy applications
- GOV.UK Verify Sandbox environment bespoke attributes
- GOV.UK Verify SAML adapter bespoke attributes
Benefits
- Keep pace with the market and with citizen expectations
- Approaching design 'Outside-In' placing citizen first
- Deliver quickly with a structured approach to solutions delivery
- Expand range and depth of achievable integrations
- Populate new systems rapidly from directories and other data sources
- Make sure your community stays engaged and coming back
- Assure your mobile apps are cyber-secure
- Extract longer lasting value from legacy applications
- Engage with attributes beyond standard Verify assured IDs
- Speed through Cabinet Office SAML version
Pricing
£1,400 a person a day
- Education pricing available
Service documents
Framework
G-Cloud 12
Service ID
1 5 0 7 8 6 2 5 2 4 1 9 7 1 3
Contact
Mvine Limited
Frank Joshi
Telephone: 0208 392 4820
Email: frank@mvine.com
Planning
- Planning service
- No
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Security testing
- Security incident management
- Security audit services
- Certified security testers
- No
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
- English language only.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Depends on Service Level Agreement
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Yes, at an extra cost
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- WCAG 2.1 A
- Web chat accessibility testing
- None
- Support levels
-
Telephone, email and/or chat based technical support from Monday to Friday between the hours of 9am and 5:00pm
Response Times:
Minor errors within 24 hours
Moderate within 12 hours
Serious Operation within 4 hours
Critical within 2 hours.
We also have a Technical Account Manager.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Pricing
- Price
- £1,400 a person a day
- Discount for educational organisations
- Yes