Mvine Limited

Cloud support for Central and Local Government, and Devolved Administrations

Mvine delivers a portfolio of Cloud support services specially adapted for Central and Local Government, and Devolved Administrations aligning their digital services to a Government Transformation Strategy. These Cloud support services are available today for procurement from the Government Digital Marketplace under G-Cloud 12 framework.

Features

  • Digital 360 Analysis
  • Visual Design and User Experience (UX)
  • Project and Change Management
  • System Integration
  • Member and User On-boarding
  • Community Management
  • Development of Cyber-Secure Mobile Apps
  • SAML2 enablement of non-SAML2 legacy applications
  • GOV.UK Verify Sandbox environment bespoke attributes
  • GOV.UK Verify SAML adapter bespoke attributes

Benefits

  • Keep pace with the market and with citizen expectations
  • Approaching design 'Outside-In' placing citizen first
  • Deliver quickly with a structured approach to solutions delivery
  • Expand range and depth of achievable integrations
  • Populate new systems rapidly from directories and other data sources
  • Make sure your community stays engaged and coming back
  • Assure your mobile apps are cyber-secure
  • Extract longer lasting value from legacy applications
  • Engage with attributes beyond standard Verify assured IDs
  • Speed through Cabinet Office SAML version

Pricing

£1,400 a person a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frank@mvine.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

1 5 0 7 8 6 2 5 2 4 1 9 7 1 3

Contact

Mvine Limited Frank Joshi
Telephone: 0208 392 4820
Email: frank@mvine.com

Planning

Planning service
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
English language only.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Depends on Service Level Agreement
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Yes, at an extra cost
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 A
Web chat accessibility testing
None
Support levels
Telephone, email and/or chat based technical support from Monday to Friday between the hours of 9am and 5:00pm

Response Times:
Minor errors within 24 hours
Moderate within 12 hours
Serious Operation within 4 hours
Critical within 2 hours.

We also have a Technical Account Manager.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£1,400 a person a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frank@mvine.com. Tell them what format you need. It will help if you say what assistive technology you use.