The WorkCast Corporation

WorkCast Webinar, Webcast and Virtual Event Platform

WorkCast is a cloud webinar platform to setup, promote and run Webinars and Webcasts. The platform facilitates all online event types and can be branded and customised to a customers requirements. WorkCast provides encompassing licences that meet all webinar requirements. WorkCast provide Managed, Monitored and onsite services.

Features

  • Single Platform to run webinars, webcasts, virtual events and channels
  • Fully brandable online environments
  • Full registration process and access control within Platform
  • Detailed real time analytics across all activity within your account
  • Full support for video in slides and all PowerPoint features
  • Live Webcasts and Webinars recorded automatically, hosted and published
  • On-demand webinars and video hosting included in Licence
  • Run Scheduled replay (simulive) webinars and webcasts
  • Live 24 Hr UK based support and event management
  • Industry leading cloud infrastructure supporting the latest streaming protocols

Benefits

  • WorkCast requires no software install, plugins or Adobe Flash
  • WorkCast integrates with all major marketing automation and CRM's
  • Full support for video in slides and all PowerPoint features
  • Your brand is fully reflected throughout your event
  • View webinars and webcasts on any connected device, anywhere
  • Presenters can present with any browser from any location globally
  • Presenters can access by phone, VOIP or webcam connections
  • UK headquartered and supported with global coverage and customers
  • Managed or Monitored Support Services to ensure quality events
  • Create, manage and distribute your online content in Single Platform

Pricing

£95 to £395 per licence per month

Service documents

G-Cloud 10

150235859321902

The WorkCast Corporation

Rachel Charlton

08448704912

rachel.charlton@workcast.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints None
System requirements
  • Internet Connection
  • Access to internet browsers (mobile and desktop compatible)

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Change requests - 4 hour SLA
Sev 1 Incident - 10 minute SLA

Support coverage outwith managed or monitored event support runs 0900 - 2400 Monday to Friday
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible WorkCast attendee experience can be specifically built to deliver to WCAG standards and have a track record of doing so in EMEA and North America. As standard, because we rely heavily on video, we do not support WCAG but this is a possible add on to all events and Licences. Where live streaming and subtitling of live is required we do offer non standard solutions
Web chat accessibility testing Working with abilitynet.org.uk to improve the compatibility and accessibility of our chat.
Onsite support Yes, at extra cost
Support levels All licenced accounts receive a named Technical Account Manager, in addition during set up they have additional support in the form of our Integration and Experience Team who on-board them to the Platform.
Licence holders can buy additional live event support, either fully managed or monitored which adds event manager support for the event cycle.

Email support, telephone support, chat support are also available as standard
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started WorkCast provide a full onboarding service to help users get started. Each user goes through an initial 6 step process with our Integration and Experience team to set up and configure their account based on their specific requirements. In addition you are provided a named Technical Account Manager who works with you on 'best practice' and practical advice as well as support. WorkCast also have an Insite Academy portal that contains documentation, videos and webinars for all elements of the Platform and Event Delivery.
These services are normally delivered remotely, however should your requirement need onsite training then we can provide it at additional cost.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction You can download all reports across your account in csv format via the Platform. This must be completed prior to contract end date.
End-of-contract process Before the end of the contract you may remove all of your media and download all reporting data at no additional cost. Following the termination of the Licence your account will be deactivated and deleted with no data or media held thereafter.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service No difference
Accessibility standards WCAG 2.0 A
Accessibility testing WorkCast attendee experience can be specifically built to deliver to WCAG standards and have a track record of doing so in EMEA and North America. As standard, because we rely heavily on video, we do not support WCAG but this is a possible add on to all events and Licences. Where live streaming and subtitling of live is required we do offer non standard solutions
API Yes
What users can and can't do using the API Integrations to 3rd Party CRM and Marketing Automation tools are available to the users. Any other specific changes would need to be discussed with our Development Team. Embed code removes a lot of need to access the API.
API documentation Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Fully branded workflows - registration page, details emails, live event 'auditorium', post event emails all templates created to your designs and specifications.
Events built to your designs, can be single events, multi session events, channels and may or may not include Q&A, Polls, Twitter feed, document downloads, chat.
Reporting can be set up to display your key metrics in a dashboard while making the others available to download or view.
Platform is available self service so all of these can be done by the user, or they can utilise WorkCast's support services to customise them.

Scaling

Scaling
Independence of resources We engineer our platform with a n-layer architecture and add load balancing at every layer. WorkCast specialise in very large concurrent online events. We back our entire platform with multiple Content Delivery Networks - specifically Limelight Networks and AWS Cloudfront. We have load tested our platform to far in excess of any concurrent event loading.
We also use elastic scalability to dynamically deploy additional concurrent event resources and backups as required.

Analytics

Analytics
Service usage metrics Yes
Metrics types The Platform tracks all metrics associated with your events in an incredibly granular way. From the user perspective, we can provide metrics on the number of events booked and delivered and rolled up reports covering them. Number of registrants, attendees, Poll responses, questions asked (and answered), documents downloaded, length of viewing. For CPD/CPE events attendees may also track their progress and their responses to questions. All reports are available to view within the Platform, be pushed into a Marketing Automation or CRM tool or to be downloaded as an excel document.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Download from the Platform. They can do this either across all webinars, webcasts, virtual events and videos or for any individual webinar. webcast or video
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability WorkCast shall use all reasonable commercial efforts, being no less than accepted industrial standards in this regard, to ensure that the Platform Service is available 99.9% of the time in any calendar month. Scheduled downtime is excluded from the target availability where WorkCast notifies the named customer contact of periods of Downtime five (5) days prior to the commencement of such Downtime. There will be no more than twelve (12) hours of Scheduled Downtime per calendar year. WorkCast also commit to never schedule downtime during or close to a monitored event timeframe.
Approach to resilience WorkCast has no single point of total failure. Resilience and backups are architected into the hardware but also in the software architecture. This is applied throughout the entire platform and within our CDN partners. With a live event there are 2 concurrent event servers deployed which ensures that all downstream technology is duplicated. High level architecture diagrams can be requested.
Outage reporting We use a 3rd party service status announcement: https://workcast.statuspage.io/

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Access to our platform is segregated at the account level for named users and Workcast administrative staff. Passwords are encrypted within our database. Depending of the type of event attendees normally use First Name/Last Name & email address but a username and password may be required.
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information No audit information available
Access to supplier activity audit information You control when users can access audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 29/04/2015
What the ISO/IEC 27001 doesn’t cover This certificate is held by our Datacenter Provider Pulsant Limited
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date 25/10/2016
CSA STAR certification level Level 3: CSA STAR Certification
What the CSA STAR doesn’t cover This certificate is held by our Datacenter Provider Pulsant Limited
PCI certification No
Other security certifications Yes
Any other security certifications
  • ISO 9001:2008
  • ISO 14001:2004

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Security governance approach
We have a security governance board which is run by our Head of Technology and includes members from Operations, Architecture and Finance and HR. The board meets regularly and reviews any changes in security advice, notifications from partners and industry trends. Any updates required or process improvement is agreed.
Information security policies and processes The Information Security Committee is responsible for providing quarterly Information Security briefings for all staff. All Employees are required to sign the "Information Security Policy" document as soon as practicably possible once they have accepted the offer of employment. A copy of the document is available on request. All employees are required to report any breach or potential breach whether this is internal/external/deliberate or accidental to the line manager who will then inform senior management.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We use an internal ticketing system to track
development work
testing
client requests
client onboarding
Vulnerability management type Supplier-defined controls
Vulnerability management approach Information Security within Datacentre operates according to the requirements of the ISO27001 standard. An Incident and Major Incident Management process is put in place to deal with any event that might develop into an incident. All infrastructure and services that are in Pulsant’s scope are periodically assessed for vulnerabilities. Penetration testing exercises take place in all the necessary segments of infrastructure and applicable services. Pulsant and covers all the major incident scenarios. Physical security is in line with the requirements of ISO27001; all secure areas are controlled this includes site sign-in, CCTV, access registration and specific customer issued badges.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Event Logs are scanned on a daily basis for any potential compromise in our platform security, our datacentre partner Pulsant Limited have their own procedures for identifying any system that is compromised. If a potential compromise is detected it is investigated immediately but the operations & support staff. We respond to any incident as soon as it happens
Incident management type Supplier-defined controls
Incident management approach We have a fully documented incident management process and SLA's. Users can raise a ticket for investigation by phone, email, chat and via the platform and the result of the investigation would be made available to the user that raised the incident.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £95 to £395 per licence per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial 14 day free trial
Full access to a Present+ Account
Live Webinars
Advanced branding
On-Demand recordings of your live webinar
No app installations or plugin downloads: a browser based, mobile and multi-device friendly platform
Allows all the features in PowerPoint like screen recordings, slide transitions and embedded videos
Link to free trial http://info.workcast.com/workcast-present-webinar-platform-free-trial

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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