Netpremacy Limited

Google Cloud Change Management & Deployment Services via Netpremacy

Netpremacy is a Google Cloud Premier Partner and has an exceptional inhouse Google change management team. Including; provision of all training materials, ability to customise content according to customer requirements. Short video content creation and access to existing libraries of short training videos. eLearning portal customised for each customer.

Features

  • Google Guide training courses available (champions/super users)
  • Google Sites skills transfer courses based on your own examples
  • Product overview sessions, product admins and support service desk training
  • Training team with security clearance national vetting (SC) in place
  • Train the trainer courses, 1:1s and Execs and PAs courses
  • Onsite end user training to include provision of course materials
  • Recorded video training materials available
  • Google Chrome, Gmail, Calendar, Contacts, Groups, Chat and Meet training
  • Docs, Drive and Google Currents training
  • Remote end user training to include provision of course materials

Benefits

  • Learn from the experts how to onboard the Google way
  • Google accredited trainers for onsite or remote training
  • Bespoke training materials can be provided
  • Train the trainer service option, you cover the rest
  • We can provide loan Chromebooks for training sessions
  • Individual training plan created to support your migration throughput
  • Formal feedback and reporting on training effectiveness can be conducted
  • Light touch training approach available (awareness)

Pricing

£300 a person a day

Service documents

Framework

G-Cloud 12

Service ID

1 5 0 2 1 8 1 4 1 3 5 1 7 9 2

Contact

Netpremacy Limited Andrew Eden
Telephone: 0113 366 2008
Email: aeden@netpremacy.com

Planning

Planning service
Yes
How the planning service works
Netpremacy has been a G Suite Premier Partner from the start of the reseller program and we extended our skills and knowledge each new Google product. We have developed a customised planning and readiness approach to implementation of the cloud services we provide. In parallel with our technical services team we carry out organisational readiness and develop a customised communications and training plan accordingly. The change management program will typically include tailored training (onsite, remote, eLearning based) to meet the specifics of the customer's user base. Our Google qualified project managers interact with your internal PM's to manage a successful training project delivery throughout.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • G Suite Basic, Business and Enterprise (including Google Vault)
  • G Suite Marketplace Applications (Smartsheet, LucidChart/Press, etc.)
  • G Suite optional security solutions - BetterCloud and Cloudlock
  • Google Cloud Platform
  • Zendesk
  • RingCentral
  • LumApps
  • AODocs Enterprise Folders and Document Management (DMS)

Training

Training service provided
Yes
How the training service works
Netpremacy has a skilled, experienced in-house training and change management team working alongside our technical deployment consultants. We provide onsite, remote and eLearning training offerings according to customer requirements.
By engaging with Netpremacy on your Google cloud project, you will gain access to our extensive implementation asset library free of charge as part of our services provision, i.e. free of charge. These assets include the provision of an eLearning site based on G Suite and customised to your own in-house design scheme, branding and logos. The site includes sample policies, short videos created by our training team and links to the vendors own training resources where these add value to our own offerings. We know some of your staff will not want face to face training!
We always start with a short organisational readiness assessment to understand your user-base, existing skills, culture, hopes and fears for the project, etc. We have many templates of the readiness assessment and customers find this exercise invaluable in ensuring the training approach we ultimately deliver is well received, tailored to the organisation and engaging for your staff. Course handouts are also provided as standard takeaways and included within the consultancy rates for our services.
Training is tied to specific services
Yes
Services the training service works with
  • G Suite: Gmail, Calendar, Docs, Drive, Meet, Sites, Currents
  • Google Cloud Platform
  • Zendesk
  • RingCentral
  • SmartSheet and various other Google Marketplace Apps
  • AODocs Team Folders and Document Management (DMS)
  • Please contact to discuss your specific training needs

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Netpremacy has been a G Suite Premier Partner working with public sector since the inception of the UK program. We are used to setting up G Suite to work with some of the most stringent security requirements and configure in accordance with the NCSC guidelines for G Suite, providing full documentation of your configuration. Netpremacy technical deployment team have also worked with all of the available G Suite migration tools, including the native GSMME, GMS, BitTitan and so on. We typically provide on premise set up and configuration with your team ready to deliver the required data migration or can offer an offsite, fully managed data migration service if preferred. Data migrations typically include, mail, calendar, contacts and fileshare data including SharePoint and other on premise repositories. In addition we have worked on numerous G Suite to G Suite domain migrations where customers have integrated additional business services. Our service is very much tailored to meet each customer's individual needs and our preference is to leave your team with the residual skills they will need in-house to take the solution forward. We also offer Active Directory, Password and/or SSO advice and related services to integrate your various cloud directory services.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • G Suite Basic, Business and Enterprise (including Google Vault)
  • Google Cloud Platform GCP
  • AODocs Team Folders and Document Management (DMS)
  • Zendesk
  • RingCentral
  • LumApps
  • G Suite Marketplace Applications

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Our Google training services are separately quality assured by the Netpremacy Change Management team to ensure customer satisfaction is guaranteed.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Security incident management
  • Security audit services
  • Other
Other security services
  • Configuration of G-Suite in accordance with NCSC principles
  • Configuration of GCP in accordance with NCSC principles
  • Existing customer GSuite security healthchecks
  • National Cyber Security Centre cloud principles

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
How the support service works
Netpremacy offers an enhanced support service with direct access to Google Cloud, G Suite and SaaS accredited specialists. Certified to provide Customer Success Services approved by Google. As a G Suite Premier Partner we have direct access to Google technical and implementation staff to escalate any critical issues. See Netpremacy Premium Reseller Cloud Support Services as a separate listing

Service scope

Service constraints
None that we are aware of.

User support

Email or online ticketing support
Email or online ticketing
Support response times
SLA Dependent
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
Enhanced reseller support is available as an optional Netpremacy cloud service, see separate listing.

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Google G Suite & Google Marketplace Apps, AODocs, Zendesk, RingCentral

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£300 a person a day
Discount for educational organisations
No

Service documents