Symantec (UK) Ltd

Cloud Workload Assurance

• Cloud Workload Assurance is a cloud security posture management solution for public cloud infrastructure-as-a-service (IaaS) platforms, including AWS, Microsoft Azure and Google
• Cloud-native, API-driven service provides continuous security monitoring and compliance checking; deploys in minutes


  • Deep visibility and control of the cloud management plane
  • Monitors your cloud resources for critical misconfigurations
  • Assess security and compliance posture against best practice frameworks


  • Monitors your cloud resources for critical misconfigurations
  • Provides easy-to-follow, guided remediation steps
  • Auto-remediation


£190.91 per unit

Service documents


G-Cloud 11

Service ID

1 4 9 8 9 8 4 5 3 5 0 5 6 4 3


Symantec (UK) Ltd

Paul Heath

07753 417 309

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints None.
System requirements The service works with AWS, Azure and Google's Cloud Platform

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Severity1: (i) your production server or other mission critical system is down or has a substantial loss of service; (ii) a substantial portion of your mission critical data is at a significant risk of loss or corruption.
Target (following acknowledgement): within 30 minutes.
Severity2: A problem where a major functionality is severely impaired. Operations can continue in a restricted fashion.
Target :within 2 hours
Severity 3: Limited adverse effect on business operations.
Target response: by same time the next business day
Severity 4: Problem where your business operations have not been adversely affected.
Target response: within the next business day
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible This option is available directly on the Symantec support pages ( once logged in).
Web chat accessibility testing Not known
Onsite support No
Support levels Essential support or Premium Support with a Technical Account Manager or Premium Support with a Customer Success Manager
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Detailed user documentation is supplied. Symantec partners can also be engaged to provide professional services if required.
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction User can export all their data via the application or the API.
End-of-contract process The cloud based tenant is destroyed, along with all corresponding data.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices No
Service interface No
What users can and can't do using the API You must first generate an access token and add the authorization token in your application to work with the APIs.

The API supports a number of different use cases, including, but not limited to, scheduling compliance scans, query the events that are generated due to discovered misconfigurations across the estate, initiate an on demand remediation of failed checks and retrieving a list of available services along with service details such as service name, service id, region, and cloud provider. In addition, all elements of the service are accessible via API to export data
API documentation Yes
API documentation formats HTML
API sandbox or test environment No
Customisation available Yes
Description of customisation Users can modify compliance benchmarks to reflect their own criteria. Users can manage access by other users by using roles.


Independence of resources CWA is a multi-tenancy solution where all customer data are segrated in the customer tenant.


Service usage metrics Yes
Metrics types The application gives service usage based on licensing.
Reporting types Real-time dashboards


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations Other locations
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Other
Other data at rest protection approach Available on request.
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Via application or through the API.
Data export formats CSV
Data import formats Other
Other data import formats API to Cloud services

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Symantec will provide these details on request.
Approach to resilience Symantec will provide these details on request.
Outage reporting In case of outages, emails are sent to the identified person in the contract.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels This information is available on request.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for Less than 1 month
Access to supplier activity audit information No audit information available
How long system logs are stored for Less than 1 month

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes CISO is responsible for board level governance, policies and procedures flow down from that office. Security is at the core of our corporate culture, it is supported by technical and procedural measures and regular employee training.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We follow a multi-stage process. Our DevOps process drives change management, including the development cycle, testing, quality assurance and staging, prior to deployment into production deployment.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Symantec has a formal process for handling and managing vulnerabilities. For any externally reported issues, Symantec follows the process outlined in ISO 29147, Information technology — Security techniques — Vulnerability disclosure ([ISO/IEC 29147:2014(E)]). Symantec'c Software Security Group works with the impacted team(s) to: Recreate the environment and issue within Symantec’s labs for an expedited resolution. Facilitate a prompt and accurate response. Avoid delays in new Symantec releases.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Details available upon request
Incident management type Supplier-defined controls
Incident management approach Symantec’s internal Security Incident Response Plan documents repeatable, industry standard procedures for handling actual cyber threats when they arise. It also provides the necessary engagement and information-sharing processes to allow prompt coordination among all relevant stakeholders, and describes the reporting, communication, containment, investigation, and recovery mechanisms that exist to support a comprehensive end-to-end process flow from threat detection through remediation. The development and implementation of this forward-looking plan supports Symantec’s ultimate mission to its customers, partners, shareholders, and employees as a trusted leader in information security risk management.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £190.91 per unit
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Full version for 3 months.
Link to free trial

Service documents

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