Liberata UK Ltd

Liberata Finance and Accounting Service Set-Up and Ongoing Service Support

Migration and implementation solutions together with ongoing service support of Liberata’s Finance and Accounting solutions comprising financial transactional processing and reconciliation systems. Support can extend to ongoing management of financial, receipting and payment solutions for clients including emergency and contingency options. BACS approved commercial Bureau.

Features

  • Expert implementation support
  • Full range of migration services available
  • Expert integration support
  • Project management support for Implementation and migration
  • Change management support
  • Support for process re-engineering
  • Full reporting, accounting and IT support wrapper for services available
  • Service delivery support for elements of end to end process
  • Integration, data transformation solutions
  • Expert technical F&A and taxation support

Benefits

  • Reduces deployment timescales
  • Implementation support underpinned by subject matter expertise across solutions offered
  • Toolkit collateral deployed to minimise business risk
  • Reduces cost to implement, integrate and transform data
  • Full project management support aligned with business requirements
  • Reduced risk of impact of change on client organisation
  • Allows client staff to focus on core business activities
  • Reduce ongoing cost through delivery of enhanced efficiency and accuracy
  • Full reporting, accounting and IT support wrapper for services available
  • Expert technical F&A support closely aligned with business requirements

Pricing

£0.01 a transaction

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidadmin@liberata.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

1 4 8 7 3 3 4 5 1 4 4 0 9 8 3

Contact

Liberata UK Ltd G-Cloud Bid Administration
Telephone: 020 7378 3700
Email: bidadmin@liberata.com

Planning

Planning service
Yes
How the planning service works
Liberata has, as part of its standard implementation template set, standard project plans highlighting the normal tasks and timeframes associated with the implementation of the Cloud services. The templated project plans will be used as a basis for an individual client implementation and the Liberata project Manager allocated to the project will update the plan to take account of any specific client dependencies and constraints which may impact the delivery timeframes. Once baselined the project plan will be maintained by the Liberata project manager and reviewed weekly with the client project team highlighting any task slippage and any risks and issues which require highlighting on the RAID log, also maintained by Liberata and shared with the client.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
Liberata Finance and Accounting Transactional Processing and Reporting Solutions

Training

Training service provided
Yes
How the training service works
Guidance documentation is available, and where appropriate as part of initial engagement Liberata would support additional training which can be tailored to client needs. Clients can request formal training which can be delivered using online collaboration tools i.e. Skype, floor walking or enhanced support through our technical support helpdesk and for some solutions online guidance videos are provided.
Training is tied to specific services
Yes
Services the training service works with
Liberata Finance and Accounting Transactional Processing and Reporting Solutions

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
There are a number of options available to the client which are dependent upon the services and solutions selected. Liberata would normally undertake any upload to new solutions using a variety of options including APIs provided by the solution developers, SFTP, upload portals etc. As Liberata would undertake the upload activities it would ensure that data is validated prior to upload thus maintaining data integrity and the underlying referential integrity of the solution itself.
The client may wish Liberata to also undertake the extracts from the existing solutions or can indeed own this task. In the event that the client wishes to undertake the data extracts activities, Liberata will provide standard API templates which should be populated.
Liberata will work with the client through workshops and dialogue to agree and support the format and transfer mechanisms for this process.
Setup or migration service is for specific cloud services
Yes
List of supported services
Liberata Finance and Accounting Transactional Processing and Reporting Solutions

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
As part of a standard implementation Liberata would work with the client to develop a Testing Strategy and Plan which form the foundation of the implementation quality assurance.
The Testing Strategy and Plan would provide a standard templated approach for each tranche of testing which includes, but is not limited to:
a) Unit Testing
b) System Testing
c) Systems Integration Testing
d) User Acceptance Testing
e) Performance Testing
f) Operational Acceptance Testing

As part of the templated testing approach Liberata can provide standard documentation including plans, test logs and acceptance forms.
Liberata will also provide appropriate resource to support each of the testing tranches where applicable.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by your organisation
How the support service works
Support can range from specialist support for services accessed by clients to full service provision on behalf of clients.Specialist support for our solutions is provided via a dedicated Technical Support Helpdesk which provides help and advice for users of our solutions together with technical support for specific technical issues experienced. Full service provision can range from servicing specific elements of an end to end process which operates through our software solutions to full management of a service which operates through our software solutions. Our specialist finance and accounting and technical teams support these processes as required by clients.

Service scope

Service constraints
No

User support

Email or online ticketing support
Email or online ticketing
Support response times
Email accounts are monitored during service hours, acknowledged within 15 minutes and all emails received would be reviewed within one hour of receipt. Response times would vary depending on the severity of the issue in accordance with our published support SLAs.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Standard Support Model for Technical / Support Helpdek
P1 – Response Time – 15 working mins / Fix Time – 4 working hours
P2 – Response Time – 1 working hour / Fix Time – 8 working hours
P3 – Response Time – 2 working hours / Fix Time – 16 working hours
P4 – Response Time – 4 working hours / Fix Time – 7 working days

For Service Support queries via email, a full response to queries will be provided within 2 working days, for more complex queries the timescales for a full response will be provided within two working days. All queries are acknowledged within 15 minutes of receipt.
Additional support can be provided based on specific client requirements, incremental pricing per standard rate card

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£0.01 a transaction
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidadmin@liberata.com. Tell them what format you need. It will help if you say what assistive technology you use.