F2 is a case management platform designed specifically for public sector organisations and educational institutions. It offers configurable case management capabilities that allows users to quickly and efficiently collaborate on cases and documents. F2 is used for many purposes including HR enquiries, responding to FOI requests, managing correspondence and investigations.
- Dynamic Case Management
- Electronic Document and Records Management
- Mobile Access - html5 for smartphones and iPad app
- Open Document Standards
- Configurable workflow using checklists
- Ministerial Business and parliamentary correspondence management
- Integration with Active Directory and Exchange or Gmail
- Full set of open (RESTful) APIs
- HR Case Management
- Freedom of Information Requests (FOI)
- Approve documents and ministerial submissions from mobile devices
- Collaborate on single version of document using chat
- Automated case handling and records management
- Approvals and workflow to improve productivity and quality
- Reduce internal email
- Easily find documents and information
- Version control and full audit trail for transparency reporting
- Security groups for granular access control over information access
- Shared digital archive containing all formal and informal content
- Low Code platform for configuring specific processes
£9 to £47 per person per month
|Software add-on or extension||No|
|Cloud deployment model||Private cloud|
|Email or online ticketing support||Email or online ticketing|
|Support response times||
Within business hours (8-17) severity one and two incidents are handled as soon possible after response.
Severity 3 and 4 incidents will be responded to within 4 hours.
Severity 5 will be reviewed on an as needed basis with account manager.
Out of hours support is available for severity one issues (hotline support).
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||None or don’t know|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
We supply a single support level as default:
For sev 1 and sev 2 problems the support desk will respond as soon as possible on receipt of the problem report. Work will continue within normal working hours until the problem has been satisfactorily resolved.
A 24/7 phone service is available for out-of-hours urgent problems.
For severity 3 and 4 problems the support desk will respond within 4 hours within normal working hours. Configuration changes will be scheduled, and any code changes to be deployed would happen in a scheduled release.
For severity 5 problems will be addressed by the supplier as part of regular maintenance and the customer informed when action is taken.
|Support available to third parties||Yes|
Onboarding and offboarding
Onsite training, user documentation.
Online training available at extra cost.
|End-of-contract data extraction||Users can extract data in pdf format using established reporting function; in csv using reporting function; using a REST API; or using our extract programme which will typically create either csv or xml files.|
Included in price is decommissioning of server and destruction of back-ups, along with self-service extraction of data.
Additional costs are involved if customer wants to destroy disks themselves, or if specific data extracts are required.
Using the service
|Web browser interface||Yes|
|Application to install||Yes|
|Compatible operating systems||
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||The desktop service has additional features available, including FOI processing, advanced case management, and administrator functions|
|Accessibility standards||WCAG 2.0 AA or EN 301 549|
|Accessibility testing||Has been tested with fully blind users and also with partially sighted users. Has been rigorously tested with German government agency.|
|What users can and can't do using the API||User can create, read, and update content in the platform - for cases, records, documents, people.|
|API documentation formats||
|API sandbox or test environment||Yes|
|Independence of resources||
Each authority is assigned a separate logical database and application url which means there is no contention on the urls, or on the database.
Multiple authorities may reside on the same servers.
|Service usage metrics||Yes|
Number of users, user activity, - other metrics available through reporting function and can be configured by customer.
Dashboard function can be configured for case management workflows to give real-time view.
|Supplier type||Not a reseller|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Security Clearance (SC)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||European Economic Area (EEA)|
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||Another external penetration testing organisation|
|Protecting data at rest||Physical access control, complying with SSAE-16 / ISAE 3402|
|Data sanitisation process||Yes|
|Data sanitisation type||Deleted data can’t be directly accessed|
|Equipment disposal approach||A third-party destruction service|
Data importing and exporting
|Data export approach||
Users can write reports and export directly to csv, html, or spreadsheet package.
All documents and metadata can be downloaded as pdf.
Users can use REST APIs to extract data.
Specific exports can be created at additional cost.
|Data export formats||
|Other data export formats||
|Data import formats||
|Other data import formats||Original format for documents|
|Data protection between buyer and supplier networks||
|Data protection within supplier network||TLS (version 1.2 or above)|
Availability and resilience
|Guaranteed availability||Availability is targeted at 99.5%|
|Approach to resilience||Available on request|
|Outage reporting||E-mail alerts|
Identity and authentication
|User authentication needed||Yes|
|User authentication||Identity federation with existing provider (for example Google Apps)|
|Access restrictions in management interfaces and support channels||
Management interfaces are based on assigning specific roles and privileges to users; authentication is managed via Active Directory. So user needs to be a valid user with appropriate role and associated privileges in order to access the management interface.
For certain accesses a separate administrator role is created and user granted temporary access to.
|Access restriction testing frequency||At least once a year|
|Management access authentication||Identity federation with existing provider (for example Google Apps)|
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||At least 12 months|
|Access to supplier activity audit information||Users have access to real-time audit information|
|How long supplier audit data is stored for||At least 12 months|
|How long system logs are stored for||At least 12 months|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||BSI Group|
|ISO/IEC 27001 accreditation date||06/12/2018|
|What the ISO/IEC 27001 doesn’t cover||Everything in the F2 service description is covered by the certification|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||Yes|
|Any other security certifications||Cyber Essentials|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||Other|
|Other security governance standards||Cyber Essentials|
|Information security policies and processes||Security policies and risks are created at operational level and signed off by board member.|
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||We follow standard ITIL processes for configuration and change management with control board oversight for any changes to production systems (which must be signed off in advance)|
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||Threats identified by software providers are patched as soon as practical depending on the criticality of the vulnerability|
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||At data centre level there are protective monitoring processes that conform to ISAE 3402|
|Incident management type||Supplier-defined controls|
|Incident management approach||
Pre-defined procedures exist for all kinds of incidents, and we have an operational cockpit to alert us to incidents.
Users can report incidents through our service desk, the incident will be investigated and full report provided back to the customer upon completion.
|Approach to secure software development best practice||Supplier-defined process|
Public sector networks
|Connection to public sector networks||No|
|Price||£9 to £47 per person per month|
|Discount for educational organisations||No|
|Free trial available||No|
|Pricing document||View uploaded document|
|Skills Framework for the Information Age rate card||View uploaded document|
|Service definition document||View uploaded document|
|Terms and conditions document||View uploaded document|