Efireservice

efireservice - PDRpro and learnPro Fire

Personal Development Recording and Learning Management System with Courses and Assessments for the UK Emergency Services focusing on Fire Service. Compliance Recording and Delivery

Features

  • Recording Competencies and Training
  • Elearning and Assessments
  • Tracking and Reporting
  • Syncronisation and API with HR Systems
  • Course Booking System
  • Operational Assurance System
  • Programmes of Learning, Document Management System
  • Apps for Decision Support and Operational Support
  • Critical Message Systems
  • Authoring Software

Benefits

  • Shareable catalogue of courses national or regional
  • Edit and author mobile friendly content, Core Skills, NOGS
  • Record all compliance training and report actuals
  • Book and manage classroom courses and link with elearning
  • Create pathways of learning within Programmes
  • Add evidence, build and record assessments, manage sign offs
  • Automated communications for expiry of courses
  • Collaborate and share video, documents, elearning and assessments
  • Record all training activity against standards
  • Report on every completed or not completed

Pricing

£20 per person per year

  • Free trial available

Service documents

G-Cloud 9

147229818290618

Efireservice

stewart walters

07973743077

s.walters@mdconline.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints No
System requirements
  • Works on all browsers
  • IT to provide access to secure cloud URL
  • All software including authoring software cloud based

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Category 1 - The system is showing an error on the page and preventing me from doing a task

We will reply to you within 48 hours (excluding weekends and public holidays).

Category 2 – You want the system to do something new

We will add this to our user group. If you want something more urgently let us know. We will not reply to this message unless we hear from you again.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AAA
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Onsite support
Support levels 1. Support site for users with FAQ's and customer details to contact
2. Online help wiki once in the system, simple search and images
3. Admin level support for those with admin accounts
4. video scenarios and help for admin
5. online help once in system for user
6. Support help number and options
7. On site support and advice via webex. Only chargeable with specification
8. Customer change form system to request further development
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started 1. Set up is on site meeting and off site configuration
2. Webex and on site training provided
3. We provide mobile laptops for easy set up to the cloud system
4. Extensive documentation and online help provided
5. System and set up training provided
6. Easy links to upload staff and provide links to login
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction 1. Download all file data
2. Provide a file of all data
3. Archive facility
4. Extensive reporting capability
5. Sync software config allowing all data to be transferred to client servers
End-of-contract process 1. Sync software is an extra cost from main system
2. Development of sync software to accommodate additional customer requirements

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None - the system is responsive for mobile devices.
Accessibility standards WCAG 2.0 AAA
Accessibility testing Screen Reader and W3C testing
API Yes
What users can and can't do using the API 1. We provide downloadable sync software for HR systems
2. Installed on customer systems and scheduled by your IT
3. Transfers data from one system to another
4. Your IT and our IT need agree fields to export
5. Our systems have been syncronised with Oracle HR, Itrent, Agresso, NorthGate Empower
6. Manual sync avialable
7. Desk top interface to make changes in config file
API documentation Yes
API documentation formats PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation 1. The whole system is configurable based on the work force development plan
2. The structure is aligned to the customer locations and roles
3. Content is uploaded from shared areas or from authoring tools
4. Merge function available when organisation structures change
5. Grouping or material is customisable

Scaling

Scaling
Independence of resources The provision is based on national approach to avoid performance bottlenecks. Our cloud is a virtualization environment to allow upgrade of key components to manage demand

Analytics

Analytics
Service usage metrics Yes
Metrics types We provide comprehensive reporting on how the system is being used. Tracking all aspects of elearning. Covers everything from user activity, location and roles
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Users don't export their data. Admin can run reports and export. There is a Records uploader for new set ups
Data export formats
  • CSV
  • Other
Other data export formats TSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability 99.5% includes site updates. Refund a portion of license pro rata
Approach to resilience We have 2 virtulised hosted servers mirroring each other
Outage reporting We have server monitoring and text alerts and up time figures

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Tiered access and different levels for staff levels. Area Manager down to Firefighter to global access levels
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards CSA CCM version 3.0
Information security policies and processes Comply with data protection act.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Changes logged in team foundation server, customers provided with change manage forms, tickets tracked in tracking system
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Patches are applied typically every month by ISP. We code against threats
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach We look at the problem, fix problem and update site. Time to do fix, test fix and apply fix. Very short terms around so long as fix as does not affect anything else
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Support site used we actively track all pages and errors - error logging

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks
  • Public Services Network (PSN)
  • New NHS Network (N3)
  • Scottish Wide Area Network (SWAN)

Pricing

Pricing
Price £20 per person per year
Discount for educational organisations No
Free trial available Yes
Description of free trial Access to demo system based on discussion

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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