Evolve - PCI WiFi as a Service
EvolveODM provides a GDPR Compliant Guest-WiFi service ensuing that data is collected and managed in a controlled and transparent manner meeting the current regulations. Our services offers valuable insights about visitors enabling you to tailor your marketing to the correct demographic-groups using fully-branded landing-pages..
- GDPR Compliant Guest WiFi Solution.
- Cloud Dashboard to manage venue splash page content.
- Plan splash page campaigns for marketing or information notifications.
- Data Subject portal for consumer to manage privacy settings.
- Integration with Social media for easy registration.
- One-time registration across multiple venues.
- One Central dashboard showing aggregated statistics.
- Registration via Facebook
- Understand visitor insights for marketing.
- Mechanism to communicate effectively to visitors and staff.
- IWF (Internet Watch Foundation) child protection filtering.
- GDPR Compliant by design reducing data management workload.
- Works with existing network infrastructure.
|Software add-on or extension||Yes, but can also be used as a standalone service|
|What software services is the service an extension to||Existing WiFi and networking infrastructure|
|Cloud deployment model||
|Email or online ticketing support||Email or online ticketing|
|Support response times||
Standard 30mins to 2 hours
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||None or don’t know|
|Phone support availability||24 hours, 7 days a week|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
|Support available to third parties||Yes|
Onboarding and offboarding
|Getting started||Full training is provided to run through all aspects of the service based on an agreed SoW which details the level of support, migration, testing and training required. The main focus is to train system administrators in how to best utilise the platform, how to monitor, report and implement changes and how to invoke back-up or DR. Training is provided by qualified internal personal who themselves are responsible for day to day activities associated to management and administration of Cirro systems. Importantly we also focus on understanding non-technical and procedural changes. We can also sub-contract cultural and business process management re engineering to a specialist 3rd party such as Stable Logic (see price book & service description document). Cirro also provide documentation for training, support purposes, auditing and compliance. Documentation covers the design of the Cirro environment, the security documentation which includes supported protocols and network ports any back-up and retention policies including the portal to manage back-up locations, destinations, retention and restorations.|
|Other documentation formats||
|End-of-contract data extraction||Cirro will work with the user to ensure data protection inline with GDPR requirements for data extraction and secure removal from the systems|
|End-of-contract process||The contract and Sales Order will detail all the pricing elements for the delivery and running of the services as and when the agreement ends. The customer may wish to extend for an additional or shorter term, these commercial terms can be accommodated under G-Cloud10 guidelines / restrictions. Should the customer wish to exit at the end of the contracted term, then the Exit Plan will be invoked. This document looks at an exit plan including migrating services to another provider, to internal platforms or whatever other options have been detailed. This will also include likely costs. At this time a formal SoW will be produced to detail the level of involvement required from Cirro to transition services to another provider. This is charged on a Time & Materials basis, the rates of which are details at the start of the Agreement. A Customer may wish to request the new provider assists with the transition and therefore limiting assistance and costs from Cirro . Cirro will always look to provide professional support and assistance to reduce risk and maintain service during any major transition.|
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||EvolveODM is a Wi-Fi solution that validates and passes traffic through, this includes traffic from any connected device|
|Description of customisation||
Full customisation of the UI
Customised terms and conditions
customised settings for users including customerised groups
Marketing messages and content
|Independence of resources||An organisation is the container for a tenant and forms logical boundaries between tenants. Each organisation gets units of resources defined by the Org vDCs it has. The resources that get defined at the Org vDC are compute, storage and network. When a Org vDC is created, a Provider vDC is used to allocate resources to the Org vDC. The Provider vDC maps these resources into different containers, which isolates the units of compute.|
|Service usage metrics||Yes|
|Metrics types||Full service information is provided on usage, behavior, marketing information results and useful analytics|
|Reporting types||Real-time dashboards|
|Supplier type||Reseller providing extra support|
|Organisation whose services are being resold||EvolvceODM|
|Staff security clearance||Other security clearance|
|Government security clearance||Up to Security Clearance (SC)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||United Kingdom|
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least every 6 months|
|Penetration testing approach||In-house|
|Protecting data at rest||Physical access control, complying with CSA CCM v3.0|
|Data sanitisation process||Yes|
|Data sanitisation type||Explicit overwriting of storage before reallocation|
|Equipment disposal approach||Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001|
Data importing and exporting
|Data export approach||Users have full control over their data. Cirro can provide support to compete a data export on contract exit.|
|Data export formats||CSV|
|Data import formats||CSV|
|Data protection between buyer and supplier networks||
|Data protection within supplier network||
Availability and resilience
|Guaranteed availability||The service credits are is passed to you that we obtain from the hosting service provider. The service credits are calculated from the time and date they are escalated to the hosting provider. Our hosting provider Cloud9 pays service credits where an outage has occurred. Availability 99.99% or Higher - None, 99.5% - 99.89% = 5% Availability 99.49% - 99.00% = 10% Cloud9 Services Availability 98.99% - 97.00% = 15% Cloud9 Services Availability 96.90% - 96.00% = 20% Cloud9 Services of less than 96.00% = 25%. Cloud9 allow customers to go through User Acceptance Testing & Sign-off pre-billing to reduce risk of performance related issues and minimising commercial risk or exposure; this also ensure customer know how the platform performs. Cloud9 also looks at the platform performance, not just it's On/Off availability, performance is what users notice and so our focus is on consistent, high performance and service continuity. A significant amount of focus is around performance of the environment, including platform latency and capacity to ensure user-experience. Cloud9 also has a Support response time and severity SLA.|
|Approach to resilience||High availability fault tolerant database with federated servers distributed across multiple datacentres. Resilience has been built at every level of the infrastructure environment and is tailored to fulfill customer SLA and service requirements. We use multiple providers Data Centre and network providers with a networking layer that ensures full visibility, control and resilience. Hardware is typically HPE Gen10 blades and 3Par SSD, running HyperV The platform has full DC and Hypervisor resiliency with additional snapshots taken for archiving and off-line back-up. Each tenant will then have a specific level of resilience which can range from a single instance up to mirrored over multiple DC’s with Database clustering and network-based load balances.|
|Outage reporting||Each server has a status page that can be monitored with network monitoring software and email alerts can be generated. The Email alerts are sent to named customer support contacts or generic email address. Phone call to customer support contact or helpdesk. Our Support desk pro-actively contact customers to highlight any high priority. We discuss impact and resolution or any preventative action already taken by our Infrastructure team.|
Identity and authentication
|User authentication needed||Yes|
|User authentication||Username or password|
|Access restrictions in management interfaces and support channels||They reside in completely separate network locations and are locked down to specific variables to reduce security risks|
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||Between 1 month and 6 months|
|Access to supplier activity audit information||Users have access to real-time audit information|
|How long supplier audit data is stored for||Between 1 month and 6 months|
|How long system logs are stored for||At least 12 months|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||Yes|
|Any other security certifications||Evolve have full security governance including PCI|
|Named board-level person responsible for service security||Yes|
|Security governance certified||No|
|Security governance approach||We follow ISO 27001 Information Security Management Systems (ISMS) and CSA guidelines as well as best practice for Cyber Security. Our providers are accredited to the appropriate standards, such as ISO 27001, 9001, PCI DSS, Cyber Security Essentials. Cirro will be completing ISO 27001 independently|
|Information security policies and processes||We follow ISO 27001 Information Security Management Systems (ISMS) and CSA guidelines as well as best practice for Cyber Security. Our providers are accredited to the appropriate standards, such as ISO 27001, 9001, PCI DSS, Cyber Security Essentials. Cirro will be completing ISO 27001 independently|
|Configuration and change management standard||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Configuration and change management approach||Changes made by the Customer to their Private Cloud environment which they support themselves is done so at the Customers risk. Where Cirro provides Support of the Customers environment, all change requests must be formally submitted and approved by Cirro, they are fully audited and assessed against risk. The request has to include: 1. Reason a. Improving security b. Improving performance or functionality c. Reduce operational overhead or cost 2. Request to be approved by Cirro’s: a. Service Manager b. System Architect c. InfoSecurity 3. Change request must include: a. Expected outcome b. Test plan c. Roll-back plan d. SoW|
|Vulnerability management type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Vulnerability management approach||All systems are scanned for vulnerabilities every month. Cirro uses the Common Vulnerability Scoring System (CVSS) for all Common Vulnerabilities and Exposures (CVE) provided by the National Vulnerability Database. Scoring for non-CVE vulnerabilities is provided by UB’s vulnerability scanning tool. A priority is placed on patching or mitigating the vulnerability based on these scores and the logical location of the vulnerability within Cirro's network infrastructure. Remediation occurs within 10 business days for critical vulnerabilities.|
|Protective monitoring type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Protective monitoring approach||Our service management processes are ITIL V3 aligned and have a particular focus on Security Incident Management System and Continuous Service Improvement. Some of the components of this system have been provided below: - Network and Host-based IDS/IPS - Traffic monitoring and intelligent traffic analysis - Packet capture and analysis to enable investigations into alerts - DNS monitoring to detect DNS lookups to known or suspected malware - Botnet monitoring – hunts for and alerts on any type of connection - Web and email threat monitoring - Geographic analysis of all attacks and traffic Automated systems ensure ultimate continual protection.|
|Incident management type||Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402|
|Incident management approach||Prevention: The understanding of and application of insight gained from the intelligence Detection: The interpretation of any events of interest occurring to discriminate between legitimate and abnormal events to identify anomalous activity Investigation: The analysis of anomalies to determine whether they are emerging threats that may lead to a security incident Reaction: Our analysts use tailored, predefined and configured Playbooks to efficiently inform their reaction to an identified threat Response: The planning of effective mitigation in response to the cyber-attack, the communication of these plans to all relevant stakeholders, and the collaboration with all relevant parties to carry out mitigation.|
|Approach to secure software development best practice||Supplier-defined process|
Public sector networks
|Connection to public sector networks||No|
|Price||£25 per unit per month|
|Discount for educational organisations||No|
|Free trial available||Yes|
|Description of free trial||A tailored trial can be arranged in a limited form for a 30-day period.|
|Link to free trial||https://cirro-solutions.co.uk/contact-us|