Cirro

Evolve - PCI WiFi as a Service

EvolveODM provides a GDPR Compliant Guest-WiFi service ensuing that data is collected and managed in a controlled and transparent manner meeting the current regulations. Our services offers valuable insights about visitors enabling you to tailor your marketing to the correct demographic-groups using fully-branded landing-pages..

Features

  • GDPR Compliant Guest WiFi Solution.
  • Cloud Dashboard to manage venue splash page content.
  • Plan splash page campaigns for marketing or information notifications.
  • Data Subject portal for consumer to manage privacy settings.
  • Integration with Social media for easy registration.
  • One-time registration across multiple venues.
  • One Central dashboard showing aggregated statistics.
  • Registration via Facebook

Benefits

  • Understand visitor insights for marketing.
  • Mechanism to communicate effectively to visitors and staff.
  • IWF (Internet Watch Foundation) child protection filtering.
  • GDPR Compliant by design reducing data management workload.
  • Works with existing network infrastructure.

Pricing

£25 per unit per month

Service documents

Framework

G-Cloud 11

Service ID

1 4 7 0 3 0 1 1 0 6 1 2 9 6 4

Contact

Cirro

Michael Owen

020 3418 0412

michaelo@cirro-solutions.co.uk

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Existing WiFi and networking infrastructure
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints None
System requirements
  • 1st Line Helpdesk
  • Basic Technical Resource
  • LAN cabling and network infrastructure

User support

User support
Email or online ticketing support Email or online ticketing
Support response times SLA dependant

Standard 30mins to 2 hours
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels 1
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Full training is provided to run through all aspects of the service based on an agreed SoW which details the level of support, migration, testing and training required. The main focus is to train system administrators in how to best utilise the platform, how to monitor, report and implement changes and how to invoke back-up or DR. Training is provided by qualified internal personal who themselves are responsible for day to day activities associated to management and administration of Cirro systems. Importantly we also focus on understanding non-technical and procedural changes. We can also sub-contract cultural and business process management re engineering to a specialist 3rd party such as Stable Logic (see price book & service description document). Cirro also provide documentation for training, support purposes, auditing and compliance. Documentation covers the design of the Cirro environment, the security documentation which includes supported protocols and network ports any back-up and retention policies including the portal to manage back-up locations, destinations, retention and restorations.
Service documentation Yes
Documentation formats
  • PDF
  • Other
Other documentation formats
  • Word
  • Excel
End-of-contract data extraction Cirro will work with the user to ensure data protection inline with GDPR requirements for data extraction and secure removal from the systems
End-of-contract process The contract and Sales Order will detail all the pricing elements for the delivery and running of the services as and when the agreement ends. The customer may wish to extend for an additional or shorter term, these commercial terms can be accommodated under G-Cloud10 guidelines / restrictions. Should the customer wish to exit at the end of the contracted term, then the Exit Plan will be invoked. This document looks at an exit plan including migrating services to another provider, to internal platforms or whatever other options have been detailed. This will also include likely costs. At this time a formal SoW will be produced to detail the level of involvement required from Cirro to transition services to another provider. This is charged on a Time & Materials basis, the rates of which are details at the start of the Agreement. A Customer may wish to request the new provider assists with the transition and therefore limiting assistance and costs from Cirro . Cirro will always look to provide professional support and assistance to reduce risk and maintain service during any major transition.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service EvolveODM is a Wi-Fi solution that validates and passes traffic through, this includes traffic from any connected device
Service interface No
API No
Customisation available Yes
Description of customisation Full customisation of the UI
Customised terms and conditions
customised settings for users including customerised groups
Bespoke promotions
Marketing messages and content

Scaling

Scaling
Independence of resources An organisation is the container for a tenant and forms logical boundaries between tenants. Each organisation gets units of resources defined by the Org vDCs it has. The resources that get defined at the Org vDC are compute, storage and network. When a Org vDC is created, a Provider vDC is used to allocate resources to the Org vDC. The Provider vDC maps these resources into different containers, which isolates the units of compute.

Analytics

Analytics
Service usage metrics Yes
Metrics types Full service information is provided on usage, behavior, marketing information results and useful analytics
Reporting types Real-time dashboards

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold EvolvceODM

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest Physical access control, complying with CSA CCM v3.0
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Users have full control over their data. Cirro can provide support to compete a data export on contract exit.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability The service credits are is passed to you that we obtain from the hosting service provider. The service credits are calculated from the time and date they are escalated to the hosting provider. Our hosting provider Cloud9 pays service credits where an outage has occurred. Availability 99.99% or Higher - None, 99.5% - 99.89% = 5% Availability 99.49% - 99.00% = 10% Cloud9 Services Availability 98.99% - 97.00% = 15% Cloud9 Services Availability 96.90% - 96.00% = 20% Cloud9 Services of less than 96.00% = 25%. Cloud9 allow customers to go through User Acceptance Testing & Sign-off pre-billing to reduce risk of performance related issues and minimising commercial risk or exposure; this also ensure customer know how the platform performs. Cloud9 also looks at the platform performance, not just it's On/Off availability, performance is what users notice and so our focus is on consistent, high performance and service continuity. A significant amount of focus is around performance of the environment, including platform latency and capacity to ensure user-experience. Cloud9 also has a Support response time and severity SLA.
Approach to resilience High availability fault tolerant database with federated servers distributed across multiple datacentres. Resilience has been built at every level of the infrastructure environment and is tailored to fulfill customer SLA and service requirements. We use multiple providers Data Centre and network providers with a networking layer that ensures full visibility, control and resilience. Hardware is typically HPE Gen10 blades and 3Par SSD, running HyperV The platform has full DC and Hypervisor resiliency with additional snapshots taken for archiving and off-line back-up. Each tenant will then have a specific level of resilience which can range from a single instance up to mirrored over multiple DC’s with Database clustering and network-based load balances.
Outage reporting Each server has a status page that can be monitored with network monitoring software and email alerts can be generated. The Email alerts are sent to named customer support contacts or generic email address. Phone call to customer support contact or helpdesk. Our Support desk pro-actively contact customers to highlight any high priority. We discuss impact and resolution or any preventative action already taken by our Infrastructure team.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels They reside in completely separate network locations and are locked down to specific variables to reduce security risks
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for Between 1 month and 6 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Evolve have full security governance including PCI

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach We follow ISO 27001 Information Security Management Systems (ISMS) and CSA guidelines as well as best practice for Cyber Security. Our providers are accredited to the appropriate standards, such as ISO 27001, 9001, PCI DSS, Cyber Security Essentials. Cirro will be completing ISO 27001 independently
Information security policies and processes We follow ISO 27001 Information Security Management Systems (ISMS) and CSA guidelines as well as best practice for Cyber Security. Our providers are accredited to the appropriate standards, such as ISO 27001, 9001, PCI DSS, Cyber Security Essentials. Cirro will be completing ISO 27001 independently

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Changes made by the Customer to their Private Cloud environment which they support themselves is done so at the Customers risk. Where Cirro provides Support of the Customers environment, all change requests must be formally submitted and approved by Cirro, they are fully audited and assessed against risk. The request has to include: 1. Reason a. Improving security b. Improving performance or functionality c. Reduce operational overhead or cost 2. Request to be approved by Cirro’s: a. Service Manager b. System Architect c. InfoSecurity 3. Change request must include: a. Expected outcome b. Test plan c. Roll-back plan d. SoW
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach All systems are scanned for vulnerabilities every month. Cirro uses the Common Vulnerability Scoring System (CVSS) for all Common Vulnerabilities and Exposures (CVE) provided by the National Vulnerability Database. Scoring for non-CVE vulnerabilities is provided by UB’s vulnerability scanning tool. A priority is placed on patching or mitigating the vulnerability based on these scores and the logical location of the vulnerability within Cirro's network infrastructure. Remediation occurs within 10 business days for critical vulnerabilities.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Our service management processes are ITIL V3 aligned and have a particular focus on Security Incident Management System and Continuous Service Improvement. Some of the components of this system have been provided below: - Network and Host-based IDS/IPS - Traffic monitoring and intelligent traffic analysis - Packet capture and analysis to enable investigations into alerts - DNS monitoring to detect DNS lookups to known or suspected malware - Botnet monitoring – hunts for and alerts on any type of connection - Web and email threat monitoring - Geographic analysis of all attacks and traffic Automated systems ensure ultimate continual protection.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Prevention: The understanding of and application of insight gained from the intelligence Detection: The interpretation of any events of interest occurring to discriminate between legitimate and abnormal events to identify anomalous activity Investigation: The analysis of anomalies to determine whether they are emerging threats that may lead to a security incident Reaction: Our analysts use tailored, predefined and configured Playbooks to efficiently inform their reaction to an identified threat Response: The planning of effective mitigation in response to the cyber-attack, the communication of these plans to all relevant stakeholders, and the collaboration with all relevant parties to carry out mitigation.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £25 per unit per month
Discount for educational organisations No
Free trial available Yes
Description of free trial A tailored trial can be arranged in a limited form for a 30-day period.
Link to free trial https://cirro-solutions.co.uk/contact-us

Service documents

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