SalesAgility provides SuiteCRM helpdesk support services for any users that use SuiteCRM. We provide three different levels of support package segmented by usage levels delivered annually.
- Helpdesk Support
- Helpdesk Training to Support Users needs
- SuiteCRM Configuration Requests
- Service Level Response Time
- Break Fix Support
- Bug Reporting and Resolution
- Increases User Adoption
- Increases Efficiency
- Tailored the CRM to your specific needs
- Reduces business risk and costs
£1500 to £5000 per unit per year
01786 585 499
|How the planning service works||We provide business analysis, solution design and project planning for the implementation of SuiteCRM and any customisation necessary.|
|Planning service works with specific services||Yes|
|Hosting or software services the planning service works with||SuiteCRM|
|Training service provided||Yes|
|How the training service works||Flexible bespoke training on SuiteCRM. Includes User Core Training, Module specific, Report Writing training, System Administration Training, Workflow building and API training.|
|Training is tied to specific services||Yes|
|Services the training service works with||SuiteCRM|
Setup and migration
|Setup or migration service available||Yes|
|How the setup or migration service works||We provide migration services between other products and SuiteCRM cloud services.|
|Setup or migration service is for specific cloud services||Yes|
|List of supported services||SuiteCRM|
Quality assurance and performance testing
|Quality assurance and performance testing service||Yes|
|How the quality assurance and performance testing works||We provide Quality Assurance testing when custom development work has been completed on SuiteCRM. Our QA team will write test cases which the code must pass in order for a pass to happen.|
|Ongoing support service||Yes|
|Types of service supported||Hosting or software provided by your organisation|
|How the support service works||
Silver Support - 15 hours of Support Annually which costs a total of £1500+VAT.
Gold Support - 30 hours of Support Annually which costs a total of £3000+VAT.
Platinum Support - 50 hours of Support Annually which costs a total of £5000+VAT.
All tickets are handled by an in-house helpdesk support team escalated internally when required.
|Email or online ticketing support||Yes, at extra cost|
|Support response times||
Severity 1: Within 2 Hours
Severity 2: Within 6 Hours
Severity 3: Within 2 Working Days
Severity 4: Within 10 Working Days
Responses differ depending on the Support level purchased.
Platinum Support allows weekend support providing the level is a Severity 1 and this is answered within 0.5 hours.
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||None or don’t know|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
Silver Support - 15 hours of Support which costs a total of £1500+VAT.
Gold Support - 30 hours of Support which costs a total of £3000+VAT.
Platinum Support - 50 hours of Support which costs a total of £5000+VAT.
All tickets are handled by an in-house support team.
|Supplier type||Not a reseller|
|Staff security clearance||Staff screening not performed|
|Government security clearance||Up to Developed Vetting (DV)|
|Price||£1500 to £5000 per unit per year|
|Discount for educational organisations||No|
|Pricing document||View uploaded document|
|Service definition document||View uploaded document|
|Terms and conditions document||View uploaded document|