Salesagility Ltd

SuiteCRM Support

SalesAgility provides SuiteCRM helpdesk support services for any users that use SuiteCRM. We provide three different levels of support package segmented by usage levels delivered annually.

Features

  • Helpdesk Support
  • Helpdesk Training to Support Users needs
  • SuiteCRM Configuration Requests
  • Service Level Response Time
  • Break Fix Support
  • Bug Reporting and Resolution

Benefits

  • Increases User Adoption
  • Increases Efficiency
  • Tailored the CRM to your specific needs
  • Reduces business risk and costs

Pricing

£1500 to £5000 per unit per year

Service documents

G-Cloud 10

146995360204204

Salesagility Ltd

Dale Murray

01786 585 499

dale.murray@salesagility.com

Planning

Planning
Planning service Yes
How the planning service works We provide business analysis, solution design and project planning for the implementation of SuiteCRM and any customisation necessary.
Planning service works with specific services Yes
Hosting or software services the planning service works with SuiteCRM

Training

Training
Training service provided Yes
How the training service works Flexible bespoke training on SuiteCRM. Includes User Core Training, Module specific, Report Writing training, System Administration Training, Workflow building and API training.
Training is tied to specific services Yes
Services the training service works with SuiteCRM

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works We provide migration services between other products and SuiteCRM cloud services.
Setup or migration service is for specific cloud services Yes
List of supported services SuiteCRM

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works We provide Quality Assurance testing when custom development work has been completed on SuiteCRM. Our QA team will write test cases which the code must pass in order for a pass to happen.

Security testing

Security testing
Security services No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported Hosting or software provided by your organisation
How the support service works Silver Support - 15 hours of Support Annually which costs a total of £1500+VAT.
Gold Support - 30 hours of Support Annually which costs a total of £3000+VAT.
Platinum Support - 50 hours of Support Annually which costs a total of £5000+VAT.

All tickets are handled by an in-house helpdesk support team escalated internally when required.

Service scope

Service scope
Service constraints N/A

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times Severity 1: Within 2 Hours
Severity 2: Within 6 Hours
Severity 3: Within 2 Working Days
Severity 4: Within 10 Working Days

Responses differ depending on the Support level purchased.

Platinum Support allows weekend support providing the level is a Severity 1 and this is answered within 0.5 hours.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels Silver Support - 15 hours of Support which costs a total of £1500+VAT.
Gold Support - 30 hours of Support which costs a total of £3000+VAT.
Platinum Support - 50 hours of Support which costs a total of £5000+VAT.

All tickets are handled by an in-house support team.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £1500 to £5000 per unit per year
Discount for educational organisations No

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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