Modis International Ltd trading as Ajilon

Cloud Migration

Ajilon services include full hosting to outsourced end to end management of Dynamic CRM from ROI calculations, design, process and customer journey mapping through to implementation, ongoing support and management or ad-hoc reviews in line with client needs. Ajilon can support a range of versions from 2011 to 2016.

Features

  • Fully Customisable
  • Ability to integrate with other business solutions
  • Scalable on a per user per month basis
  • Real time dashboards and reporting
  • Available anytime, anywhere through secure web interface
  • Ability to integrate with Microsoft Outlook and other Microsoft products
  • Ability to import / export via csv or excel files
  • Available on either a shared or dedicated platform
  • Versioning Control
  • Workflow Automation

Benefits

  • Real time Dashboarding and reporting
  • Ability to use via Mobile devices
  • Customer segmentation to enable Marketing
  • Pipeline Management
  • Ability to take a customer from enquiry to invoice
  • Encourages Structured Customer data
  • Service desk capability
  • Ability to provide a multi layered security role for users
  • One true source of information for all users
  • Task and activity management including calls and emails

Pricing

£40 to £40 per user per month

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 11

146478183306723

Modis International Ltd trading as Ajilon

Dave Harwood

07814377886

dave.harwood@adecco.com

Service scope

Service scope
Service constraints Planned maintenance is carried out with 7 days notification and with the clients written agreement.

Document Storage is limited to 8MB per document.
System requirements
  • Office 2013 or above for Outlook Integration
  • Outlook client will not work on Outlook for Mac
  • Windows 7 and above

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 24 hours within normal business hours.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard WCAG 2.1 AAA
Web chat accessibility testing All Ajilon software is tested for accessibility in line with our Group equality and diversity global requirements. This includes additional functionality for sight impaired users for example.
Onsite support Yes, at extra cost
Support levels SLA's can be tailor made to suit each customers need, this includes hours of cover, support responses and level of support. This can range from break / fix services to training assistance, assistance with data imports or cleansing, advice and customisation or development.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Assistance can be provided in terms of data migration and system customisation. Training can be provided to either all users or super users and can take place either online or Onsite. User Manuals or videos can be provided if needed.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
  • MS Word
  • All MS Excel variants
End-of-contract data extraction Extract to Excel or CSV or copy of DB to external storage.
End-of-contract process Turn service off and supply copy of database if needed.

Using the service

Using the service
Web browser interface Yes
Using the web interface We provide customers with an IFD (Internet facing deployment) version of CRM. This is supported by all major internet browsers. Users are presented with an interface that is fully customisable, be it adding a company name and logo, or adding a theme.
Web interface accessibility standard WCAG 2.1 AAA
Web interface accessibility testing CRM 2016 is WCAG 2.0 compliant, with the exception of:
Workflow editor,
SLA/Email to Case editor,
Routing Rules editor,
Interactive service hub,
External party access,
CRM for Outlook,
CRM App for Outlook
the sample application for the Social Care generic framework.
API Yes
What users can and can't do using the API Users are provided a link to the API key.
Operations to modify data are a core part of the Web API. In addition to a simple update and delete, you can perform operations on single attributes and compose upsert requests that will either update or insert an entity depending on whether it exists.
API automation tools OpenStack
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
Command line interface No

Scaling

Scaling
Scaling available Yes
Scaling type
  • Automatic
  • Manual
Independence of resources Each customer is provided their own network segment and virtual server resources. We constantly monitor network and servers resources to ensure they are running at their optimal levels.
Usage notifications Yes
Usage reporting
  • Email
  • Other

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
Reporting types
  • API access
  • Real-time dashboards
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Microsoft Dynamics CRM

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with CSA CCM v3.0
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Full virtual machines
  • Databases
Backup controls Our standard regime consists of a daily backup to local storage with offsite replication. Backups are kept locally for 5 days and for 2 weeks in our offsite location.
We can modify the schedule for each individual customer based upon their requirements.
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Users contact the support team to schedule backups
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability Ajilon believes in giving its customers the best service possible, providing your business with a 99.99% uptime SLA.
Approach to resilience Ajilon operate an N+1 service with high resilience and built in fault tolerance. Ajilon specialise in producing clear disaster recovery solutions based on user requirements and business needs.
Outage reporting Email alerts
Public Dashboard
API
TXT alerts

Identity and authentication

Identity and authentication
User authentication Username or password
Access restrictions in management interfaces and support channels Data can be secured using multi layer security policies.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password
Devices users manage the service through
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security No
Security governance certified No
Security governance approach We are able to work with classified contracts and as such staff would be vetted to comply with Government policy. Effective aftercare arrangements that include security appraisals that promote a security conscious culture are also in place.
Ajilon conduct risk management assessments to identify potential threats reducing the risks to people, information and infrastructure to an acceptable level.
The delivery of efficient services requires modern and functional technology. Resilience to cyber threats, compliance with data protection laws and management of national security-related information within these systems require security to be integral to their design and implementation.
Information security policies and processes All data is stored in an ISO27001 registered data centre.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Change request are raised and logged in our case management system. They are the reviewed in our weekly CAB. Any subsequent amendments are explained and applied to the CR before it is brought to before the CAB. If an urgent CR is required, then we will hold an emergency CAB.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach All our servers are protected with Anti-Virus and are behind firewalls. Patches are applied to our Dev environments before they are applied to our live systems.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Our monitoring software identifies potential issues and alerts us to their presence. Depending on the severity, we will address accordingly.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Incident identification
Incident logging
Incident categorization
Incident prioritization
Initial diagnosis
Escalation, as necessary, to level 2 support
Incident resolution
Incident closure
Communication with the user community throughout the life of the incident

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used Hyper-V
How shared infrastructure is kept separate Each customer has their own VLAN which segregates their network from anyone else.

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes
Description of energy efficient datacentres Our data centres our independently and internally assessed annually for adherence to energy efficiency and environmental sustainability standards, including the EU of Code of Conduct and ISO 14001.

Pricing

Pricing
Price £40 to £40 per user per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial A free 30 day trial can be provided. This will be for the full version and includes a sample import of customer data and walk through of the system.

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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