Modis International Ltd trading as Ajilon

Cloud Migration

Ajilon services include full hosting to outsourced end to end management of Dynamic CRM from ROI calculations, design, process and customer journey mapping through to implementation, ongoing support and management or ad-hoc reviews in line with client needs. Ajilon can support a range of versions from 2011 to 2016.

Features

  • Fully Customisable
  • Ability to integrate with other business solutions
  • Scalable on a per user per month basis
  • Real time dashboards and reporting
  • Available anytime, anywhere through secure web interface
  • Ability to integrate with Microsoft Outlook and other Microsoft products
  • Ability to import / export via csv or excel files
  • Available on either a shared or dedicated platform
  • Versioning Control
  • Workflow Automation

Benefits

  • Real time Dashboarding and reporting
  • Ability to use via Mobile devices
  • Customer segmentation to enable Marketing
  • Pipeline Management
  • Ability to take a customer from enquiry to invoice
  • Encourages Structured Customer data
  • Service desk capability
  • Ability to provide a multi layered security role for users
  • One true source of information for all users
  • Task and activity management including calls and emails

Pricing

£40 to £40 per user per month

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

1 4 6 4 7 8 1 8 3 3 0 6 7 2 3

Contact

Modis International Ltd trading as Ajilon

Public Sector Team

(+44) 207 634 0100

services@modisinternational.co.uk

Service scope

Service constraints
Planned maintenance is carried out with 7 days notification and with the clients written agreement.

Document Storage is limited to 8MB per document.
System requirements
  • Office 2013 or above for Outlook Integration
  • Outlook client will not work on Outlook for Mac
  • Windows 7 and above

User support

Email or online ticketing support
Email or online ticketing
Support response times
24 hours within normal business hours.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 AAA
Web chat accessibility testing
All Ajilon software is tested for accessibility in line with our Group equality and diversity global requirements. This includes additional functionality for sight impaired users for example.
Onsite support
Yes, at extra cost
Support levels
SLA's can be tailor made to suit each customers need, this includes hours of cover, support responses and level of support. This can range from break / fix services to training assistance, assistance with data imports or cleansing, advice and customisation or development.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Assistance can be provided in terms of data migration and system customisation. Training can be provided to either all users or super users and can take place either online or Onsite. User Manuals or videos can be provided if needed.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
  • MS Word
  • All MS Excel variants
End-of-contract data extraction
Extract to Excel or CSV or copy of DB to external storage.
End-of-contract process
Turn service off and supply copy of database if needed.

Using the service

Web browser interface
Yes
Using the web interface
We provide customers with an IFD (Internet facing deployment) version of CRM. This is supported by all major internet browsers. Users are presented with an interface that is fully customisable, be it adding a company name and logo, or adding a theme.
Web interface accessibility standard
WCAG 2.1 AAA
Web interface accessibility testing
CRM 2016 is WCAG 2.0 compliant, with the exception of:
Workflow editor,
SLA/Email to Case editor,
Routing Rules editor,
Interactive service hub,
External party access,
CRM for Outlook,
CRM App for Outlook
the sample application for the Social Care generic framework.
API
Yes
What users can and can't do using the API
Users are provided a link to the API key.
Operations to modify data are a core part of the Web API. In addition to a simple update and delete, you can perform operations on single attributes and compose upsert requests that will either update or insert an entity depending on whether it exists.
API automation tools
OpenStack
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
Command line interface
No

Scaling

Scaling available
Yes
Scaling type
  • Automatic
  • Manual
Independence of resources
Each customer is provided their own network segment and virtual server resources. We constantly monitor network and servers resources to ensure they are running at their optimal levels.
Usage notifications
Yes
Usage reporting
  • Email
  • Other

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
Reporting types
  • API access
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft Dynamics CRM

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Backup and recovery

Backup and recovery
Yes
What’s backed up
  • Full virtual machines
  • Databases
Backup controls
Our standard regime consists of a daily backup to local storage with offsite replication. Backups are kept locally for 5 days and for 2 weeks in our offsite location.
We can modify the schedule for each individual customer based upon their requirements.
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Users contact the support team to schedule backups
Backup recovery
Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
Ajilon believes in giving its customers the best service possible, providing your business with a 99.99% uptime SLA.
Approach to resilience
Ajilon operate an N+1 service with high resilience and built in fault tolerance. Ajilon specialise in producing clear disaster recovery solutions based on user requirements and business needs.
Outage reporting
Email alerts
Public Dashboard
API
TXT alerts

Identity and authentication

User authentication
Username or password
Access restrictions in management interfaces and support channels
Data can be secured using multi layer security policies.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password
Devices users manage the service through
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
No
Security governance certified
No
Security governance approach
We are able to work with classified contracts and as such staff would be vetted to comply with Government policy. Effective aftercare arrangements that include security appraisals that promote a security conscious culture are also in place.
Ajilon conduct risk management assessments to identify potential threats reducing the risks to people, information and infrastructure to an acceptable level.
The delivery of efficient services requires modern and functional technology. Resilience to cyber threats, compliance with data protection laws and management of national security-related information within these systems require security to be integral to their design and implementation.
Information security policies and processes
All data is stored in an ISO27001 registered data centre.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Change request are raised and logged in our case management system. They are the reviewed in our weekly CAB. Any subsequent amendments are explained and applied to the CR before it is brought to before the CAB. If an urgent CR is required, then we will hold an emergency CAB.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
All our servers are protected with Anti-Virus and are behind firewalls. Patches are applied to our Dev environments before they are applied to our live systems.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Our monitoring software identifies potential issues and alerts us to their presence. Depending on the severity, we will address accordingly.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Incident identification
Incident logging
Incident categorization
Incident prioritization
Initial diagnosis
Escalation, as necessary, to level 2 support
Incident resolution
Incident closure
Communication with the user community throughout the life of the incident

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Supplier
Virtualisation technologies used
Hyper-V
How shared infrastructure is kept separate
Each customer has their own VLAN which segregates their network from anyone else.

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
Our data centres our independently and internally assessed annually for adherence to energy efficiency and environmental sustainability standards, including the EU of Code of Conduct and ISO 14001.

Pricing

Price
£40 to £40 per user per month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
A free 30 day trial can be provided. This will be for the full version and includes a sample import of customer data and walk through of the system.

Service documents

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