bxp software

bxp software

bxp software is cloud based and was created to manage Customer Contact, Work Flow, Feet on the Street and HR. Clients are drawn from government, health, banking and communications sectors


  • Tailored solutions
  • Systems integration
  • Powerful reporting
  • Banking level security
  • Desk top configuration
  • Spread sheet auto-load
  • Work flow solution
  • Knowledge base


  • Solutions that precisely fit the requirements of your organisation
  • bxp works with legacy systems, no need for wholesale replacement
  • Turn data into key business information
  • Greatly assists with GDPR compliance
  • Databases and forms can be updated at user level
  • Create databases instantly from existing media
  • Stream line virtually any process
  • Provide instant, up to date information


£10 to £25 per user per month

  • Free trial available

Service documents


G-Cloud 11

Service ID

1 4 5 8 0 7 5 0 4 1 8 0 9 2 7


bxp software

Chris Thomson

0207 692 0705


Service scope

Software add-on or extension
Cloud deployment model
Private cloud
Service constraints
System requirements
  • Internet connection
  • Current browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
Initial response within one business hour
User can manage status and priority of support tickets
Online ticketing support accessibility
None or don’t know
Phone support
Phone support availability
9 to 5 (UK time), 7 days a week
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Via the system Help Me button
Web chat accessibility testing
Onsite support
Yes, at extra cost
Support levels
1) System Knowledge Base - Cost free
2) Email - Usually cost free
3) System Help Me - Cost Free
4) Telephone - Cost defined by individual SLA

All support is provided by appropriate, qualified technical staff
Support available to third parties

Onboarding and offboarding

Getting started
Onsite and online training. Comprehensive documentation
Service documentation
Documentation formats
End-of-contract data extraction
Via front end reports. A point and click function
End-of-contract process
There would not normally be any additional exit costs

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
Service interface
Description of service interface
Viewpoint from Sungard AS
Accessibility standards
None or don’t know
Description of accessibility
Via web browser
Accessibility testing
What users can and can't do using the API
For users to gain access they need to create accounts through the system front-end. Our API is restful. All limitations are based on the user account.

Users can create and modify databases, generate reports, manipulate data held.
API documentation
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Customisation available
Description of customisation
All aspects, from home screen through to custom databases and specialised reports. Customisation is a core feature of the system


Independence of resources
Very high capacity data storage. High speed connection. High availability servers


Service usage metrics
Metrics types
Inbuilt system reports
Reporting types
Real-time dashboards


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Point and click report function
Data export formats
  • CSV
  • Other
Other data export formats
  • Excel
  • PDF
  • HTML
  • Client defined
Data import formats
  • CSV
  • Other
Other data import formats

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
Other protection within supplier network

Availability and resilience

Guaranteed availability
No single point of failure means high system availability. We guarantee above 99% availability. Refund per individual SLA
Approach to resilience
Multiple firewalls. Multiple load-balancers. Multiple web servers. Multiple database servers
Outage reporting
Email, telephone.

Identity and authentication

User authentication needed
User authentication
  • Username or password
  • Other
Other user authentication
Active Directory
Access restrictions in management interfaces and support channels
All controlled via User Permissions
Access restriction testing frequency
At least every 6 months
Management access authentication
  • Username or password
  • Other
Description of management access authentication
Active Directory

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 6 months and 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
Between 6 months and 12 months
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance approach
We are working towards ISO 27K1 and already comply with its precepts
Information security policies and processes
Security Policies Include

Health and Safety
Internet Security
Data Security
Email Security
Coding Standards
All policies are enforced by the board

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Point one is not really applicable to our service.

All changes are tested internally, and then by selected client users before release. All client affecting are flagged in advance
Vulnerability management type
Vulnerability management approach
Much of the process is managed by Sungard AS. In addition our security department constantly monitors all aspects of system security

Patches are deployed as needed. Speed of application is issue dependent

System monitoring and supplier communication
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Visa supplier and system monitoring

Issue identification. Solution identification. Solution application. Preventative measures.

Incident management type
Supplier-defined controls
Incident management approach
We have processes that apply to any known eventuality

Users report via email, phone, Help Me and system ticketing

Provided upon request via email (PDF)

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks


£10 to £25 per user per month
Discount for educational organisations
Free trial available
Description of free trial
Test system access for a limited period. Support via the Sales function

Service documents

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