bxp software

bxp software

bxp software is cloud based and was created to manage Customer Contact, Work Flow, Feet on the Street and HR. Clients are drawn from government, health, banking and communications sectors

Features

  • Tailored solutions
  • Systems integration
  • Powerful reporting
  • Banking level security
  • Desk top configuration
  • Spread sheet auto-load
  • Work flow solution
  • Knowledge base

Benefits

  • Solutions that precisely fit the requirements of your organisation
  • bxp works with legacy systems, no need for wholesale replacement
  • Turn data into key business information
  • Greatly assists with GDPR compliance
  • Databases and forms can be updated at user level
  • Create databases instantly from existing media
  • Stream line virtually any process
  • Provide instant, up to date information

Pricing

£10 to £25 per user per month

  • Free trial available

Service documents

G-Cloud 11

145807504180927

bxp software

Chris Thomson

0207 692 0705

chris.thomson@bxpsoftware.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints None
System requirements
  • Internet connection
  • Current browser

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Initial response within one business hour
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), 7 days a week
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Via the system Help Me button
Web chat accessibility testing None
Onsite support Yes, at extra cost
Support levels 1) System Knowledge Base - Cost free
2) Email - Usually cost free
3) System Help Me - Cost Free
4) Telephone - Cost defined by individual SLA

All support is provided by appropriate, qualified technical staff
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Onsite and online training. Comprehensive documentation
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction Via front end reports. A point and click function
End-of-contract process There would not normally be any additional exit costs

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None
Accessibility standards None or don’t know
Description of accessibility Via web browser
Accessibility testing None
API Yes
What users can and can't do using the API For users to gain access they need to create accounts through the system front-end. Our API is restful. All limitations are based on the user account.

Users can create and modify databases, generate reports, manipulate data held.
API documentation Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation All aspects, from home screen through to custom databases and specialised reports. Customisation is a core feature of the system

Scaling

Scaling
Independence of resources Very high capacity data storage. High speed connection. High availability servers

Analytics

Analytics
Service usage metrics Yes
Metrics types Inbuilt system reports
Reporting types Real-time dashboards

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest Encryption of all physical media
Data sanitisation process No
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Point and click report function
Data export formats
  • CSV
  • Other
Other data export formats
  • Excel
  • PDF
  • HTML
  • Client defined
Data import formats
  • CSV
  • Other
Other data import formats Excel

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network Other
Other protection within supplier network Bitlocker

Availability and resilience

Availability and resilience
Guaranteed availability No single point of failure means high system availability. We guarantee above 99% availability. Refund per individual SLA
Approach to resilience Multiple firewalls. Multiple load-balancers. Multiple web servers. Multiple database servers
Outage reporting Email, telephone.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Username or password
  • Other
Other user authentication Active Directory
Access restrictions in management interfaces and support channels All controlled via User Permissions
Access restriction testing frequency At least every 6 months
Management access authentication
  • Username or password
  • Other
Description of management access authentication Active Directory

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for Between 6 months and 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for Between 6 months and 12 months
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach We are working towards ISO 27K1 and already comply with its precepts
Information security policies and processes Security Policies Include

Personnel
GDPR
Health and Safety
Internet Security
Data Security
Email Security
Coding Standards
All policies are enforced by the board

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Point one is not really applicable to our service.

All changes are tested internally, and then by selected client users before release. All client affecting are flagged in advance
Vulnerability management type Undisclosed
Vulnerability management approach Much of the process is managed by Sungard AS. In addition our security department constantly monitors all aspects of system security

Patches are deployed as needed. Speed of application is issue dependent

System monitoring and supplier communication
Protective monitoring type Supplier-defined controls
Protective monitoring approach Visa supplier and system monitoring

Issue identification. Solution identification. Solution application. Preventative measures.

Immediately
Incident management type Supplier-defined controls
Incident management approach We have processes that apply to any known eventuality

Users report via email, phone, Help Me and system ticketing

Provided upon request via email (PDF)

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £10 to £25 per user per month
Discount for educational organisations No
Free trial available Yes
Description of free trial Test system access for a limited period. Support via the Sales function

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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