Capgemini UK plc

Cybersecurity - Cyber Security Operations Centre (CSOC) - Diagnostic Assessment

CSOC Assessments review an organisation’s CSOC operational capability in cloud scenarios against industry standard good practice reference models and benchmarks current capability against comparable organisations. Utilising Capgemini's extensive experience of building and running effective CSOCs, recommendations for maturing existing capability and adopting good practices for cloud environments can be established


  • Maturity assessment of an existing CSOC operations
  • Defined approach to assessing a CSOC
  • Covers different types of CSOCs, internal, outsourced, dedicated or shared
  • Initialisation and Discovery, High Level Overview of CSOC obtained
  • Risk Matrix built to establish CSOC Strategy, mandate and mission
  • Status review of CSOC delivery documentation repository to expose deficiencies
  • Service and Controls Review of CSOC operational infrastructure and services
  • Establish the maturity of CSOC team in relation to skills/tasks
  • Testing and validation of the operational processes and controls
  • Prioritised recommendations including the identification of new and uplifted capabilities


  • Helps maximise value of investment into CSOC operation
  • Helps CSOC to align to business priorities
  • Highlights deficient components of CSOC providing focused improvement plan
  • Reduces business risk from inevitable cyber incidents
  • CSOC operational optimisation opportunities identified
  • An expert led tried and tested methodology
  • Utilises several market-leading solutions for coordinating security information
  • Strengthens cyber defences facilitating protection of business data and IP
  • Potential cost and efficiency savings following implementation of review proposals
  • Implementation of a continuous improvement process to increase operational capability


Planning service No


Training service provided Yes
How the training service works Training for cloud software and hosting services can be designed specifically to meet each Buyer’s requirements. Please contact Capgemini directly for details.
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Capgemini can provide a full range of project and systems integration services to help the migration to Cloud services. Our expertise ranges from initiation to implementation and into support, including change management and transformation.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Capgemini can help Buyers carry out quality assurance in three ways:

1. Capgemini's DELIVER methodology can be used which includes comprehensive activities, tasks, guidelines and templates for the full system development lifecycle.
2. Our delivery management and assurance function approach, in which a delivery manager is assigned to each engagement to assure the quality of Capgemini's work.
3. Capgemini's customer satisfaction process (OTACE -On Time and Above Customer Expectations) can be used to apply to our Buyer engagements.

Note that performance testing of a Cloud Hosted solution will normally focus upon the performance of the networks connecting users to that solution.

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management

Ongoing support

Ongoing support
Ongoing support service No

Service scope

Service scope
Service constraints Any constraints will be identified through discussion with the Buyer.

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times We aim to acknowledge receipt of questions within one Working Day.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels A technical account manager or equivalent is available to act as a point of contact in respect of the service 9 to 5 (UK time), Monday to Friday.


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)


Price £321 per person per day
Discount for educational organisations No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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