The CRM web portal exposes Microsoft Dynamics 365, Northgate Enterprise and SugarCRM data via its portal technology. We have vertical solutions ranging from Customer Service, Partner portals and Case Management frameworks.
Powered by Drupal, it also comes with a free hosted deployment of the best in class Open Source CMS.
- open source
- open source cms
- drupal cms
- sugarcrm integration
- dynamics 365 integration
- Open Source CRM
- real-time data entry
- real-time data retrieval
- best in class CMS
- manage content on the move
- record data in CRm
- securely held data
- iso27001 accredited provider
- GDPR compliant
- provides channel shift
- out of the box Case Management Solution
- out of the box partner portal
- put of the box customer service solution
- tightly integrated with corporate website
£4000 per instance per year
- Education pricing available
- Free trial available
|Software add-on or extension||Yes, but can also be used as a standalone service|
|What software services is the service an extension to||
Microsoft dynamics 365
|Cloud deployment model||Private cloud|
|Service constraints||Cloud based Software as a Service but may be available on-premise for larger enterprise customers.|
|Email or online ticketing support||Email or online ticketing|
|Support response times||2 hours - Mondya - frodat|
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||WCAG 2.0 AAA|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Onsite support||Onsite support|
Our support packages are based on time used and is billed in 15 minute increments. The cost of a support contract is determined by the amount of time purchased in advance and is detailed below.
Cost per block
10 Hours - £ 1,000
20 Hours - £ 1,850
30 Hours - £ 2,600
50 Hours - £ 4,200
100 Hours - £ 7,750
Webcurl provides an initial response within 2 hours for critical tickets with a proposed action and resolution timescale being posted within 4 working hours. Other tickets will be acknowledged within a maximum of 4 hours with a proposed action and resolution timescale being posted the same day.
Webcurl provide help-desk support via telephone, e-mail and the online portal during the hours of 9.00am to 5.00pm UK time (excluding weekends and days which are public holidays in England).
|Support available to third parties||Yes|
Onboarding and offboarding
Training and documentation are provided for the solution
Development work and training is provided on an ad-hoc basis and is for a set amount of days.
Additional help is provided via our support agreement and is detailed further in the support agreement.
|End-of-contract data extraction||
All data will be returned to the customer via a backup of the MYSQL database the product uses.
As we use open source technology this data can be accessed freely by restoring the database to the given product.
Contract includes hosting of the portal connector and CMS platform. An initial 10 hours of support is included in the package.
Additional hours of support and consultancy work can also be added as an extra.
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||Manly layout and re-organistion of data on screens.|
|Accessibility standards||WCAG 2.0 AAA|
|Accessibility testing||We have used third party eye tracking companies to test the usability of our software.|
|Description of customisation||
Look and feel
As we use the Open source platform Drupal most customisations and configurations can be performed using standard Drupal coding practices
|Independence of resources||
Due to our services being in the cloud we can add additional resources to a tenant as and when required.
We also monitor neighbouring tenants to ensure they are not abusing the rights to use the service.
|Service usage metrics||Yes|
|Metrics types||Visitors and access to the site, last logged in etc.|
|Supplier type||Reseller providing extra features and support|
|Organisation whose services are being resold||Microsoft|
|Staff security clearance||Staff screening not performed|
|Government security clearance||Up to Developed Vetting (DV)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||United Kingdom|
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||In-house|
|Protecting data at rest||Physical access control, complying with CSA CCM v3.0|
|Data sanitisation process||Yes|
|Data sanitisation type||Explicit overwriting of storage before reallocation|
|Equipment disposal approach||In-house destruction process|
Data importing and exporting
|Data export approach||A full backup of a MYSQL database will be provided ion demand.|
|Data export formats||CSV|
|Data import formats||CSV|
|Data protection between buyer and supplier networks||
|Data protection within supplier network||
Availability and resilience
Webcurl agrees to provide Licensee with access to the currently published SaaS version of the Licensed Software via the Internet. During any calendar month, the Licensed Software shall be available to Licensee 99.9% of the time via the Internet except for:
(i) the time during which the Licensed Software is unavailable so that Webcurl or the hosting provider can perform maintenance for security and system integrity purposes and provide Upgrades, also known as "Planned Maintenance Downtime";
(ii) downtime caused by circumstances beyond Webcurl’s control, including without limitation, acts of God, acts of government, flood, fire, earthquakes, acts of terror, war, third party strikes and other labor problems, or other events of force majeure;
iii) general Internet outages, failure of Licensee's infrastructure or connectivity, computer and telecommunications failures and delays not within Webcurl’s control; and
(iv) network intrusions or denial-of-service attacks.
n the event that Webcurl fails to maintain the foregoing availability of the Licensed Software during any calendar month of the subscription, Licensee's sole and exclusive remedy shall be to request a service credit in the following percentages of
the prorated monthly fees
99.9%, but greater than 99.5% 10%;
99.5%, but greater than 99.0%25%;
99.0%, a service credit of 50%.
|Approach to resilience||Available on Request|
Via a pro-active monitoring tool available for access by our clients.
This provides downtime, current issues and previous outages.
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||Access is restricted via a 2 factor authentication process to our software solutions|
|Access restriction testing frequency||At least once a year|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||User-defined|
|Access to supplier activity audit information||Users have access to real-time audit information|
|How long supplier audit data is stored for||User-defined|
|How long system logs are stored for||User-defined|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security accreditations||Yes|
|Any other security accreditations||Awaiting iso27001 approval|
|Named board-level person responsible for service security||Yes|
|Security governance accreditation||Yes|
|Security governance standards||ISO/IEC 27001|
|Information security policies and processes||
All policies are documented and explained to staff during the on-boarding process.
A clearly defined escalation path is documented to handle non compliance
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||
All our change management is handled by the software repository GIT. this provides us with documented evidence of when changes were processed and who completed the change.
All changes are run through standard security tests before being deployed in a live environment.
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||
Threats to our system are assessed by our security team.
As we are extending third party software we are reliant to some degree of them notifying us of issues. the Open Source community is very good at releasing security updates, usual weekly, and these are applied automatically to our solutions.
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||We actively monitor and are notified of any security issues from all the technology vendors we have in our stack.|
|Incident management type||Supplier-defined controls|
|Incident management approach||
All security incident resolution is fully documented and actioned immediately.
Users can report incidents via the help desk portal and these will be reviewed and categorised accordingly.
Reports are available via our portal on all incidents past and present.
|Approach to secure software development best practice||Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)|
Public sector networks
|Connection to public sector networks||No|
|Price||£4000 per instance per year|
|Discount for educational organisations||Yes|
|Free trial available||Yes|
|Description of free trial||No limitations, access to the full software will be given for 30 days|
|Pricing document||View uploaded document|
|Service definition document||View uploaded document|
|Terms and conditions document||View uploaded document|