Kiktronik Limited

Homelessness - Housing Need

Our homelessness online application provides users with the facility to apply for housing support online in case of homelessness threat. The application empowers users by providing all information which an officer would; should they visit their local authority’s office. The application uses the latest technology.


  • Online forms and questionnaire
  • Online assessment with real-time feedback
  • Reporting and analysis
  • Custom questions and workflow
  • Integrate with third party system such as Civica and Northgate
  • User Account Management
  • User dashboard


  • Reduce cost by reducing number of calls dealt by CSO
  • Real-time feedback
  • User dashboard to track activities on case
  • Third-party integration with your existing system
  • Custom branding of the portal


£10 to £20000 per licence

  • Free trial available

Service documents

G-Cloud 9


Kiktronik Limited

Armel Nene


Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Our software can be used as an add-on to Civica and Northgate.
Cloud deployment model Public cloud
Service constraints No.
System requirements Internet browser

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 2 hours for urgent cases
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AA or EN 301 549
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Our web chat feature works on all major browsers.
Web chat accessibility testing None.
Onsite support Yes, at extra cost
Support levels Our support levels include but not limited to the following:

- First line support: this relates to the usage of the portal such login issues. Anything that could be sorted within a couple of hours.

- Second line support: this is related to application issues such as wrong data being displayed

- Third line support and bug fixing

- Onsite support: to help your IT team fix their integration issues with our platform
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We help users through the following:

- onsite training
- online training
- user documentation
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Users can extract their data either through our exposed API or databasae dump in an agreed format.
End-of-contract process The price of contrat include development and support for an agreed period.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The desktop service works on mobile browsers by using a responsive design. Our mobile application is a native application which can be distributed via the organisation own channels.
Accessibility standards WCAG 2.0 AA or EN 301 549
Accessibility testing The platform has been tested with Microsoft screen readers.
What users can and can't do using the API The platform API allows third-party to have the full power of our application directly within their own system and customise workflows.
API documentation Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Buyers can customise the following:

- look and feel
- form questions
- workflow
- authentication


Independence of resources Our services run on elastic cloud to handle peak demand whatever the time of the day.


Service usage metrics Yes
Metrics types We provide the following metrics:

- Total number of active users
- Total number of users
- Most accessed pages
- Geographical location of users
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process No
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Users can export their data by making a request to Kiktronik support ticketing system.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability 99.99
Approach to resilience This information is available on request.
Outage reporting All services outages are reported through email alerts.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Username or password
Access restrictions in management interfaces and support channels Access is defined based on a users role and group. Some features are only accessible from a predefined list of IPs.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes This is available on request.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Components are tracked through SCM software and task tracking application such as Git and Jira.
Vulnerability management type Undisclosed
Vulnerability management approach Threat are tested in our Operation Readiness Testing environment before being promoted to our live machines.
Protective monitoring type Undisclosed
Protective monitoring approach Potential compromises are identified through vigorous testing and monitoring of all our system. If a threat or compromise has been identified, an urgent alert email will be sent out to all clients using that version of the platform.
Incident management type Undisclosed
Incident management approach We have a set of pre-define processes for common events where users can reports incidents on our customer portal. Incidents are published on our customer portal.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks Public Services Network (PSN)


Price £10 to £20000 per licence
Discount for educational organisations No
Free trial available Yes
Description of free trial A full trial of the platform is available.


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