SRCL Limited

SurveyMill

SurveyMill is a text survey application. It can send surveys to individual contacts or upload groups from Excel to send to larger groups. SurveyMill shows you graphs, charts and in depth analysis of results. Download all responses into a CSV to analyse or upload to your database.

Features

  • Send SMS surveys to customers, staff or patients
  • Two way text - longnumbers or free to text shortcodes
  • Simple online sign up. Access via any connected device.
  • Direct UK based messaging routes
  • API available - automatically trigger questionnaires
  • Different question formats - Yes /No Open Ended Ratings
  • Branding - send from your company or promotion name
  • Live reporting real time delivery status to handsets from networks
  • Easily create and send text surveys
  • Instant data capture

Benefits

  • Low Cost - No up front costs to implement service
  • 24/7 access to online account
  • Ideal for NHS friends and family test
  • Instant feedback via real time reporting - collect valuable data
  • Eliminate paper form questionnaires and save data input time
  • Easily deployed
  • Business continuity
  • Increase response rate compared to email surveys
  • Expert mobile customer support
  • Improve customer experience - increase new and returning custom

Pricing

£0.0165 to £0.25 per unit

  • Minimum contract period: Other
  • Excluding VAT
  • Trial and free options available

Service documents

G-Cloud 8

141541436175977

SRCL Limited

Justine Allan

0333 240 4131

bidsteam@srcl.com

Support

Support
Support service type
  • Service desk
  • Email
  • Phone
  • Live chat
Support accessible to any third-party suppliers No
Support availability 9 to 5 Monday to Friday.
Standard support response times Within 1 hour
Incident escalation process available Yes

Open standards

Open standards
Open standards supported and documented No

Onboarding and offboarding

Onboarding and offboarding
Service onboarding process included Yes
Service offboarding process included Yes

Analytics

Analytics
Real-time management information available Yes

Cloud features

Cloud features
Elastic cloud approach supported No
Guaranteed resources defined No
Persistent storage supported Yes

Provisioning

Provisioning
Self-service provisioning supported Yes
Service provisioning time Online sign up with minutes
Service deprovisioning time 24 hours

Open source

Open source
Open-source software used and supported Yes

Code libraries

Code libraries
Languages your code libraries are written in
  • C#
  • VB.Net
  • Java
  • PHP
  • Python
  • Ruby
  • NodeJS

API access

API access
API access available and supported Yes
API type HTTP

Networks and connectivity

Networks and connectivity
Networks the service is directly connected to Internet

Access

Access
Supported web browsers
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Offline working and syncing supported No
Supported devices
  • PC
  • Mac
  • Smartphone
  • Tablet

Certifications

Certifications
Vendor certification(s)
  • Microsoft Partner
  • Working towards ISO27001

Identity standards

Identity standards
Identity standards your service uses None

Data storage

Data storage
Datacentres adhere to the EU code of conduct for energy-efficient datacentres No
User-defined data location No
Datacentre tier None of the above
Backup, disaster recovery and resilience plan in place Yes
Data extraction/removal plan in place Yes

Data-in-transit protection

Data-in-transit protection
Data protection between user device and service

Asset protection and resilience

Asset protection and resilience
Datacentre location
Data management location
Legal jurisdiction of service provider UK, assured by Service provider assertion
Datacentre protection Yes, assured by Service provider assertion
Data-at-rest protection
Secure data deletion Other secure erasure process, assured by Service provider assertion
Service availability 99.99%, assured by Service provider assertion

Separation between consumers

Separation between consumers
Cloud deployment model Private cloud, assured by Service provider assertion
Type of consumer Anyone - public, assured by Service provider assertion
Services separation Yes, assured by Service provider assertion
Services management separation Yes, assured by Service provider assertion

Governance

Governance
Governance framework No, assured by Service provider assertion

Configuration and change management

Configuration and change management
Change impact assessment Yes, assured by Service provider assertion

Vulnerability management

Vulnerability management
Vulnerability assessment Yes, assured by Service provider assertion
Vulnerability monitoring Yes, assured by Service provider assertion
Vulnerability mitigation prioritisation Yes, assured by Service provider assertion
Vulnerability tracking Yes, assured by Service provider assertion
Vulnerability mitigation timescales No, assured by Service provider assertion

Event monitoring

Event monitoring
Event monitoring No, assured by Service provider assertion

Incident management

Incident management
Incident management processes Yes, assured by Service provider assertion
Consumer reporting of security incidents Yes, assured by Service provider assertion
Security incident definition published No, assured by Service provider assertion

Personnel security

Personnel security
Personnel security checks

Secure development

Secure development
Secure development Yes, assured by Service provider assertion
Secure design, coding, testing and deployment Yes, assured by Service provider assertion
Software configuration management No, assured by Service provider assertion

Supply-chain security

Supply-chain security
Visibility of data shared with third-party suppliers Yes, assured by Service provider assertion
Third-party supplier security requirements No, assured by Service provider assertion
Third-party supplier risk assessment Yes, assured by Service provider assertion
Third-party supplier compliance monitoring No, assured by Service provider assertion

Authentication of consumers

Authentication of consumers
User authentication and access management Yes, assured by Service provider assertion
User access control through support channels Yes, assured by Service provider assertion

Separation and access control within management interfaces

Separation and access control within management interfaces
User access control within management interfaces Yes, assured by Service provider assertion
Administrator permissions Yes, assured by Service provider assertion

Identity and authentication

Identity and authentication
Identity and authentication controls

Secure service administration

Secure service administration
Service management model

Audit information provision to consumers

Audit information provision to consumers
Audit information provided Data made available by negotiation, assured by Service provider assertion

Secure use of the service by the customer

Secure use of the service by the customer
Device access method
Training Yes, assured by Service provider assertion
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