SRCL Limited

SurveyMill

SurveyMill is a text survey application. It can send surveys to individual contacts or upload groups from Excel to send to larger groups. SurveyMill shows you graphs, charts and in depth analysis of results. Download all responses into a CSV to analyse or upload to your database.

Features

  • Send SMS surveys to customers, staff or patients
  • Two way text - longnumbers or free to text shortcodes
  • Simple online sign up. Access via any connected device.
  • Direct UK based messaging routes
  • API available - automatically trigger questionnaires
  • Different question formats - Yes /No Open Ended Ratings
  • Branding - send from your company or promotion name
  • Live reporting real time delivery status to handsets from networks
  • Easily create and send text surveys
  • Instant data capture

Benefits

  • Low Cost - No up front costs to implement service
  • 24/7 access to online account
  • Ideal for NHS friends and family test
  • Instant feedback via real time reporting - collect valuable data
  • Eliminate paper form questionnaires and save data input time
  • Easily deployed
  • Business continuity
  • Increase response rate compared to email surveys
  • Expert mobile customer support
  • Improve customer experience - increase new and returning custom

Pricing

£0.0165 to £0.25 per unit

  • Minimum contract period: Other
  • Excluding VAT
  • Trial and free options available

Service documents

G-Cloud 8

141541436175977

SRCL Limited

Justine Allan

0333 240 4131

bidsteam@srcl.com

Support

Support
Name Content
Support service type
  • Service desk
  • Email
  • Phone
  • Live chat
Support accessible to any third-party suppliers No
Support availability 9 to 5 Monday to Friday.
Standard support response times Within 1 hour
Incident escalation process available Yes

Open standards

Open standards
Name Content
Open standards supported and documented No

Onboarding and offboarding

Onboarding and offboarding
Name Content
Service onboarding process included Yes
Service offboarding process included Yes

Analytics

Analytics
Name Content
Real-time management information available Yes

Cloud features

Cloud features
Name Content
Elastic cloud approach supported No
Guaranteed resources defined No
Persistent storage supported Yes

Provisioning

Provisioning
Name Content
Self-service provisioning supported Yes
Service provisioning time Online sign up with minutes
Service deprovisioning time 24 hours

Open source

Open source
Name Content
Open-source software used and supported Yes

Code libraries

Code libraries
Name Content
Languages your code libraries are written in
  • C#
  • VB.Net
  • Java
  • PHP
  • Python
  • Ruby
  • NodeJS

API access

API access
Name Content
API access available and supported Yes
API type HTTP

Networks and connectivity

Networks and connectivity
Name Content
Networks the service is directly connected to Internet

Access

Access
Name Content
Supported web browsers
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Offline working and syncing supported No
Supported devices
  • PC
  • Mac
  • Smartphone
  • Tablet

Certifications

Certifications
Name Content
Vendor certification(s)
  • Microsoft Partner
  • Working towards ISO27001

Identity standards

Identity standards
Name Content
Identity standards your service uses None

Data storage

Data storage
Name Content
Datacentres adhere to the EU code of conduct for energy-efficient datacentres No
User-defined data location No
Datacentre tier None of the above
Backup, disaster recovery and resilience plan in place Yes
Data extraction/removal plan in place Yes

Data-in-transit protection

Data-in-transit protection
Name Content
Data protection between user device and service No encryption

Asset protection and resilience

Asset protection and resilience
Name Content
Datacentre location UK
Data management location UK
Legal jurisdiction of service provider UK
Datacentre protection Yes
Data-at-rest protection
  • Secure containers, racks or cages
  • Physical access control
Secure data deletion Other secure erasure process
Service availability 99.99

Separation between consumers

Separation between consumers
Name Content
Cloud deployment model Private cloud
Type of consumer Anyone - public
Services separation Yes
Services management separation Yes

Governance

Governance
Name Content
Governance framework No

Configuration and change management

Configuration and change management
Name Content
Change impact assessment Yes

Vulnerability management

Vulnerability management
Name Content
Vulnerability assessment Yes
Vulnerability monitoring Yes
Vulnerability mitigation prioritisation Yes
Vulnerability tracking Yes
Vulnerability mitigation timescales No

Event monitoring

Event monitoring
Name Content
Event monitoring No

Incident management

Incident management
Name Content
Incident management processes Yes
Consumer reporting of security incidents Yes
Security incident definition published No

Personnel security

Personnel security
Name Content
Personnel security checks Employment checks

Secure development

Secure development
Name Content
Secure development Yes
Secure design, coding, testing and deployment Yes
Software configuration management No

Supply-chain security

Supply-chain security
Name Content
Visibility of data shared with third-party suppliers Yes
Third-party supplier security requirements No
Third-party supplier risk assessment Yes
Third-party supplier compliance monitoring No

Authentication of consumers

Authentication of consumers
Name Content
User authentication and access management Yes
User access control through support channels Yes

Separation and access control within management interfaces

Separation and access control within management interfaces
Name Content
User access control within management interfaces Yes
Administrator permissions Yes

Identity and authentication

Identity and authentication
Name Content
Identity and authentication controls Username and strong password/passphrase enforcement

Secure service administration

Secure service administration
Name Content
Service management model Dedicated devices on a segregated network

Audit information provision to consumers

Audit information provision to consumers
Name Content
Audit information provided Data made available by negotiation

Secure use of the service by the customer

Secure use of the service by the customer
Name Content
Device access method Unknown devices
Training Yes
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