Method4 Limited

Cloud hosted web applications

Method4 provides specialised cloud hosting services for web applications. Using Agile methodologies we provide hosting, discovery, analysis, design, development, support and maintenance of cloud and web based solutions. Technology expertise: Microsoft .NET (ASP.NET, C#), web services, XML, XSLT, HTML5, CSS, JavaScript, JQuery, AJAX, SQL Server, SharePoint, Umbraco, Azure.

Features

  • Secure cloud web application hosting, development, support and maintenance
  • Database development and integration (SQL Server and SQL Cloud)
  • ISO 27001, ISO 9001 and Cyber Essentials accredited
  • Multilingual applications including bilingual Welsh / English interfaces
  • Web Services including REST API, OAuth authentication, JSON, XML
  • Business intelligence, data validation, secure data exchange, reporting, Power BI
  • Mobile Web, Apps and social media integration (Facebook, Twitter)
  • Azure Cloud App Service and API (REST, SOAP, OAuth authorisation)
  • Responsive web design and user experience (UX) design
  • Geographical and mapping solutions (Google, Bing maps integration)

Benefits

  • Government Digital Service Standard. GOV.UK Open Standards principles
  • Adherence to WCAG 2.0 and W3C web and accessibility standards
  • Systems integration, CRM, MS Dynamics, Office, SharePoint, Umbraco, Azure AD
  • Hosting on Windows Azure, Office365, Rackspace Cloud, Amazon Web Services
  • Lightweight, reusable open source components ensures cost effective rapid delivery
  • Certified Microsoft Cloud Solution Provider based in Cardiff, Wales
  • Utilise methodologies such as Agile Scrum and PRINCE2
  • Collaborative approach to design, delivery and system implementation
  • Expertise in education, data capture, validation, reporting, search, inspection systems
  • Web applications developed to the recommendations of OWASP

Pricing

£685 per person per day

Service documents

G-Cloud 9

140677426665406

Method4 Limited

Christian Coates

02920 665947

gcloud@method4.co.uk

Service scope

Service scope
Service constraints No
System requirements No specific system requirements

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Normal business hours support 9 a.m. to 5:30 p.m. 24/7 support is also available outside normal business hours.

Support response times usually within 1 hour.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AA or EN 301 549
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Onsite support
Support levels We provide a comprehensive helpdesk facility to clients. This includes an out of hours service and flexible service where support cover can be enhanced for short periods of time for specific events. Our support systems are standalone but are also integrated with customer and 3rd party support groups to provide a uniform service to users. Typically requests are received to the helpdesk via email or telephone and logged immediately in the support log. The support log is accessible 24/7 to clients, allowing them to see the issues that have been raised and update existing issues or alternatively raise new issues. The SLA offered would depend on the type of support being provided and would be tailored to fit our customer’s needs.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Both formal and informal tailored training and mentoring can be provided maximising the benefits of training time. We are able to provide online training as well as training facilities at our offices in central Cardiff.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Extracts are made as per customer requirements
End-of-contract process Termination terms will vary depending on the service offered, and will be agreed at the time of service commencement.

Using the service

Using the service
Web browser interface No
API No
Command line interface No

Scaling

Scaling
Scaling available Yes
Scaling type
  • Automatic
  • Manual
Independence of resources Logical isolation is used to segregate each customer’s data from
that of others. This provides the scale and economic benefits of multitenant services while rigorously preventing customers from accessing one another’s data.
Usage notifications Yes
Usage reporting Email

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Microsoft, Amazon Web Services, Rackspace

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest Physical access control, complying with CSA CCM v3.0
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Databases
  • Virtual Machines
  • Web Applications
  • Files
  • Unstructured data
Backup controls A backup schedule is agreed at the start of the hosting period which defines what gets backed up and frequency of backups. This can be changed at any time by requesting changes through our standard change control procedures.
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Users schedule backups through a web interface
Backup recovery
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Typical service availability is 99.95%

The SLA offered would depend on the type of service being provided and would be agreed at the start of the contract.
Approach to resilience Available on request
Outage reporting Outages are reported on a service dashboard or via email alerts

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels VPN access. 2-factor authentication. Username and Password
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users receive audit information on a regular basis
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 URS
ISO/IEC 27001 accreditation date July 2016
What the ISO/IEC 27001 doesn’t cover Full coverage
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations Yes
Any other security accreditations Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes ISO 27001 Information Security Management System with named Information Security Manager. All security policies, processes and controls comply with ISO 27001 and ISO 27002.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Our hosting services typically comply with CSA CCM v3.0 standards, supplemented by Method4 change management processes.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Our hosting services typically comply with CSA CCM v3.0 standards, supplemented by Method4 vulnerability management processes.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Our hosting services typically comply with CSA CCM v3.0 standards, supplemented by Method4 protective monitoring processes.
Incident management type Supplier-defined controls
Incident management approach Our hosting services typically comply with CSA CCM v3.0 standards, supplemented by Method4 incident management processes.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Third-party
Third-party virtualisation provider Microsoft Azure, AWS
How shared infrastructure is kept separate Microsoft Azure or AWS specific controls

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £685 per person per day
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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