BetterExaminations - Exam Management System

BetterExaminations - Exam Management System


  • Cloud technology - Remote access anywhere, anytime
  • Collaboration tool and Comment Tracking
  • Exam Material Workflow with Live Analytics
  • Version Logs - track and store each version of documents
  • End2End Encryption- Industry Standard levels of security
  • Access Management- Easily Permit and Revoke access to material
  • Past Paper Archive for Student Access
  • Automated Deadline Alerts for Staff
  • Submission Portal for Examiner Reports and Results Documents


  • Increased levels of security and prevent mishandling of material
  • Create efficiencies in organising and accessing material
  • Improve lead times in the collection and approval process
  • Reduce training requirements for new staff
  • Improved productivity through dynamic and friendly User-Interfaces
  • Reduce labour needs to free up staff for other
  • Comprehensive reporting dashboard


£3500 to £48000 per unit per year

Service documents


G-Cloud 11

Service ID

1 4 0 3 8 6 6 9 9 3 2 2 1 5 7



Susan Dunne

01753 542 234


Service scope

Software add-on or extension
Cloud deployment model
Private cloud
Service constraints
System requirements

User support

Email or online ticketing support
Email or online ticketing
Support response times
Our standard SLA is outlined in our Service Definition document. Our standard help desk operates 8.30am to 5.30pm, Monday to Friday.
User can manage status and priority of support tickets
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
The web chat is accessible through the 'Help' page of the BetterExaminations system in the institution. Here, users can as technical questions and can be directed to user-friendly step by step articles on the BetterExaminations Help Forum.
Web chat accessibility testing
The web chat is tried and tested in multiple use cases
Onsite support
Yes, at extra cost
Support levels
Service provided as outlined in the pricing document provided.

1 - Critical impact/service down:
Business critical functionality is inoperable or critical interface has failed. Condition requires an immediate solution.
Response: Within 2 hours.

2 - Significant impact:
A service feature or function is severely restricted in its use or Client is in jeopardy of missing business deadlines.
Response: Within 3 business hours, Monday to Friday business hours.

3 - Minor impact:
Indicates the service or functionality is usable.
Response: Within 8 business hours, Monday to Friday business hours.

4 - Minimal impact:
An inquiry or non-technical request.
Response: Within 1 business day, Monday to Friday business hours
Support available to third parties

Onboarding and offboarding

Getting started
Onboarding is an important stage and we assure our clients are at ease throughout with minimal work. Our Sure Start package includes:

Onsite Training Days for Staff
Online Support and Web Chat
User Documentation
Tutorial Videos
Service documentation
Documentation formats
End-of-contract data extraction
At the end of the contract all customer data will be made available for extraction, using either APIs or other tools to transfer the data to a new system/storage. Once transferred all data held by BetterExaminations will be securely destroyed in line with ISO27001 best practice.
End-of-contract process
At the end of the contract we will provide support as required to extract any existing data from BetterExaminations systems and transfer them to the customer/new supplier. This will be priced using the provided day rates as the exact level of support will vary from customer to customer and installation to installation.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
Users have the same range of functionality on mobile as desktop.
Service interface
Description of service interface
There is a full HTML service interface into the solution that meets ATAG-AA standards.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
We conduct technical testing but also user testing using screen reader technology.
What users can and can't do using the API
Users can interact with the system using the API in various ways however we provide a user interface for it for practical use.
API documentation
API documentation formats
API sandbox or test environment
Customisation available
Description of customisation
Customisation is available. The display can be altered to include customer logos, colour schemes and small UI changes to align with customer branding.

This varies among customers and is defined at project implementation


Independence of resources
BetterExaminations uses Amazon Web Services as our hosting provider which allows the system to automatically create new resources such as new servers automatically in the event that more are needed to deal with extra demand


Service usage metrics


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
Datacentre security standards
Managed by a third party
Penetration testing frequency
Less than once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Data can be exported in a number of common formats, such as csv, file extraction and pdf. It can also interact with VLEs. This is configurable on a user roles basis, so users can only export the appropriate data that they should have access to.
Data export formats
Data import formats

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
We offer a 99.95% availability, assured by contractual commitments. Exact SLAs will vary from client to client
Approach to resilience
BetterExaminations uses Amazon Web Services as our hosting provider which allows the system to automatically create new resources such as new servers automatically in the event that more are needed to deal with extra demand from other users.

BetterExaminations run servers in multiple datacentres so that if one datacentre becomes unavailable, the other can take over.

BetterExaminations do the same for our databases, where we always have a completely separate database which is in a different database ready to take over in the event of an outage of one of them.
Outage reporting
We have a public dashboard at http://status.betterexaminations.com

Identity and authentication

User authentication needed
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Each user on the system has a defined access level which is given by the administrator user for each client, access to different interfaces in the system is governed and restricted by this access level.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
How long system logs are stored for

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
ISO/IEC 27001 accreditation date
20/12/2017 (first awarded)
What the ISO/IEC 27001 doesn’t cover
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
ISO/IEC 27001
Information security policies and processes
BetterExaminations adheres to all criteria outlined in the ISO27001 certification. Security is a pillar of the business structure and we engage in penetration testing and analysis of our software on an ongoing basis. Further details and documentation regarding our internal policies can be obtained at buyers request.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
The PM Manager identifies that an approved change has reached its approved start date and reviews form QF-06 if required, Where necessary, the IT Manager, the sponsoring business unit manager and the Project Manager will develop an agreed project plan utilising form QF-14.

The IT Manager, the sponsoring unit manager and the project manager will ensure that all major system or process changes have a fully documented set of business requirements, functional and technical specifications, system and regression testing as well as clear UAT requirements.

Sign off on the IT Development phase of the project management plan Form QF-14.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Information security hazards at Better Examinations arise from our business activities that require us to comply with Data Protection legislation and arises when we store data on our own customers in our systems (Better Examinations acts as a Data Controller) or when we store information on our customer’s counterparts in our systems to allow them to operate our services (Better Examinations acts as a Data Processor).

Security patches are automatically applied to our services by AWS and we get information of potential threats from various security services and websites.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
We identify potential compromises by reviewing logs at regular intervals and monitoring network traffic for unusual traffic.

It is of vital importance that we ensure the continued privacy / confidentiality of client held information and the integrity of the Better Examinations systems. Accordingly, all non‐conformities are classified as minor, major, or critical and reported to the appropriate manager for investigation.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
A nonconformity whether in the area of process, contractual or policy may be detected at any stage in relation to any area of the integrated organisational management system. The non-conformities generally arise as a result of the reporting by customers or staff, of issues that can be classified under the following 4 headings:
Information security event, Systematic Issues, Problems, and complaints.
Users can report incidents via email or our helpdesk and we provide incident reports where relevant via email.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks


£3500 to £48000 per unit per year
Discount for educational organisations
Free trial available

Service documents

Return to top ↑