BetterExaminations - Exam Management System
BetterExaminations - Exam Management System
- Cloud technology - Remote access anywhere, anytime
- Collaboration tool and Comment Tracking
- Exam Material Workflow with Live Analytics
- Version Logs - track and store each version of documents
- End2End Encryption- Industry Standard levels of security
- Access Management- Easily Permit and Revoke access to material
- Past Paper Archive for Student Access
- Automated Deadline Alerts for Staff
- Submission Portal for Examiner Reports and Results Documents
- Increased levels of security and prevent mishandling of material
- Create efficiencies in organising and accessing material
- Improve lead times in the collection and approval process
- Reduce training requirements for new staff
- Improved productivity through dynamic and friendly User-Interfaces
- Reduce labour needs to free up staff for other
- Comprehensive reporting dashboard
£3500 to £48000 per unit per year
01753 542 234
|Software add-on or extension||No|
|Cloud deployment model||Private cloud|
|Email or online ticketing support||Email or online ticketing|
|Support response times||Our standard SLA is outlined in our Service Definition document. Our standard help desk operates 8.30am to 5.30pm, Monday to Friday.|
|User can manage status and priority of support tickets||No|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||Web chat|
|Web chat support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support accessibility standard||None or don’t know|
|How the web chat support is accessible||The web chat is accessible through the 'Help' page of the BetterExaminations system in the institution. Here, users can as technical questions and can be directed to user-friendly step by step articles on the BetterExaminations Help Forum.|
|Web chat accessibility testing||The web chat is tried and tested in multiple use cases|
|Onsite support||Yes, at extra cost|
Service provided as outlined in the pricing document provided.
1 - Critical impact/service down:
Business critical functionality is inoperable or critical interface has failed. Condition requires an immediate solution.
Response: Within 2 hours.
2 - Significant impact:
A service feature or function is severely restricted in its use or Client is in jeopardy of missing business deadlines.
Response: Within 3 business hours, Monday to Friday business hours.
3 - Minor impact:
Indicates the service or functionality is usable.
Response: Within 8 business hours, Monday to Friday business hours.
4 - Minimal impact:
An inquiry or non-technical request.
Response: Within 1 business day, Monday to Friday business hours
|Support available to third parties||Yes|
Onboarding and offboarding
Onboarding is an important stage and we assure our clients are at ease throughout with minimal work. Our Sure Start package includes:
Onsite Training Days for Staff
Online Support and Web Chat
|End-of-contract data extraction||At the end of the contract all customer data will be made available for extraction, using either APIs or other tools to transfer the data to a new system/storage. Once transferred all data held by BetterExaminations will be securely destroyed in line with ISO27001 best practice.|
|End-of-contract process||At the end of the contract we will provide support as required to extract any existing data from BetterExaminations systems and transfer them to the customer/new supplier. This will be priced using the provided day rates as the exact level of support will vary from customer to customer and installation to installation.|
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||Users have the same range of functionality on mobile as desktop.|
|Description of service interface||There is a full HTML service interface into the solution that meets ATAG-AA standards.|
|Accessibility standards||WCAG 2.1 AA or EN 301 549|
|Accessibility testing||We conduct technical testing but also user testing using screen reader technology.|
|What users can and can't do using the API||Users can interact with the system using the API in various ways however we provide a user interface for it for practical use.|
|API documentation formats|
|API sandbox or test environment||Yes|
|Description of customisation||
Customisation is available. The display can be altered to include customer logos, colour schemes and small UI changes to align with customer branding.
This varies among customers and is defined at project implementation
|Independence of resources||BetterExaminations uses Amazon Web Services as our hosting provider which allows the system to automatically create new resources such as new servers automatically in the event that more are needed to deal with extra demand|
|Service usage metrics||No|
|Supplier type||Not a reseller|
|Staff security clearance||Other security clearance|
|Government security clearance||Up to Baseline Personnel Security Standard (BPSS)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||European Economic Area (EEA)|
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Managed by a third party|
|Penetration testing frequency||Less than once a year|
|Penetration testing approach||Another external penetration testing organisation|
|Protecting data at rest||
|Data sanitisation process||Yes|
|Data sanitisation type||Explicit overwriting of storage before reallocation|
|Equipment disposal approach||Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001|
Data importing and exporting
|Data export approach||Data can be exported in a number of common formats, such as csv, file extraction and pdf. It can also interact with VLEs. This is configurable on a user roles basis, so users can only export the appropriate data that they should have access to.|
|Data export formats||CSV|
|Data import formats||CSV|
|Data protection between buyer and supplier networks||TLS (version 1.2 or above)|
|Data protection within supplier network||TLS (version 1.2 or above)|
Availability and resilience
|Guaranteed availability||We offer a 99.95% availability, assured by contractual commitments. Exact SLAs will vary from client to client|
|Approach to resilience||
BetterExaminations uses Amazon Web Services as our hosting provider which allows the system to automatically create new resources such as new servers automatically in the event that more are needed to deal with extra demand from other users.
BetterExaminations run servers in multiple datacentres so that if one datacentre becomes unavailable, the other can take over.
BetterExaminations do the same for our databases, where we always have a completely separate database which is in a different database ready to take over in the event of an outage of one of them.
|Outage reporting||We have a public dashboard at http://status.betterexaminations.com|
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||Each user on the system has a defined access level which is given by the administrator user for each client, access to different interfaces in the system is governed and restricted by this access level.|
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users contact the support team to get audit information|
|How long user audit data is stored for||User-defined|
|Access to supplier activity audit information||Users contact the support team to get audit information|
|How long supplier audit data is stored for||User-defined|
|How long system logs are stored for||User-defined|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||IQnet|
|ISO/IEC 27001 accreditation date||20/12/2017 (first awarded)|
|What the ISO/IEC 27001 doesn’t cover||N/A|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||No|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||ISO/IEC 27001|
|Information security policies and processes||BetterExaminations adheres to all criteria outlined in the ISO27001 certification. Security is a pillar of the business structure and we engage in penetration testing and analysis of our software on an ongoing basis. Further details and documentation regarding our internal policies can be obtained at buyers request.|
|Configuration and change management standard||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Configuration and change management approach||
The PM Manager identifies that an approved change has reached its approved start date and reviews form QF-06 if required, Where necessary, the IT Manager, the sponsoring business unit manager and the Project Manager will develop an agreed project plan utilising form QF-14.
The IT Manager, the sponsoring unit manager and the project manager will ensure that all major system or process changes have a fully documented set of business requirements, functional and technical specifications, system and regression testing as well as clear UAT requirements.
Sign off on the IT Development phase of the project management plan Form QF-14.
|Vulnerability management type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Vulnerability management approach||
Information security hazards at Better Examinations arise from our business activities that require us to comply with Data Protection legislation and arises when we store data on our own customers in our systems (Better Examinations acts as a Data Controller) or when we store information on our customer’s counterparts in our systems to allow them to operate our services (Better Examinations acts as a Data Processor).
Security patches are automatically applied to our services by AWS and we get information of potential threats from various security services and websites.
|Protective monitoring type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Protective monitoring approach||
We identify potential compromises by reviewing logs at regular intervals and monitoring network traffic for unusual traffic.
It is of vital importance that we ensure the continued privacy / confidentiality of client held information and the integrity of the Better Examinations systems. Accordingly, all non‐conformities are classified as minor, major, or critical and reported to the appropriate manager for investigation.
|Incident management type||Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402|
|Incident management approach||
A nonconformity whether in the area of process, contractual or policy may be detected at any stage in relation to any area of the integrated organisational management system. The non-conformities generally arise as a result of the reporting by customers or staff, of issues that can be classified under the following 4 headings:
Information security event, Systematic Issues, Problems, and complaints.
Users can report incidents via email or our helpdesk and we provide incident reports where relevant via email.
|Approach to secure software development best practice||Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)|
Public sector networks
|Connection to public sector networks||No|
|Price||£3500 to £48000 per unit per year|
|Discount for educational organisations||No|
|Free trial available||No|