ESRI (UK) LIMITED

ArcGIS in the Cloud

ArcGIS is a geographic information system (GIS) that connects maps, apps, data and people enabling smarter, faster decisions. Everyone in your organisation may discover, use, make and share maps from any device, anywhere, anytime. Web and mobile GIS, high-performance desktop, server and spatial databases on your preferred cloud.

Features

  • Any part the ArcGIS Platform deployed on your own cloud
  • Powerful visualisation solution for large amounts of data including imagery
  • Spatial analytics to identify and quantify the impact of decisions
  • Secure administration to support, control and manage people and content
  • Service includes tools and APIs for developers, Living Atlas
  • Free Esri UK Online basemaps and gazetteers
  • ArcGIS Enterprise Web GIS and workforce management
  • 3D GIS Data Hosting, Fly-Throughs, Line of Sight
  • Digital Environmental Impact Assessment Surveys
  • Phase 1 Habitat (Sweet, Collector)

Benefits

  • Assurance: Stable investment with the world's largest GIS provider
  • Open: Open Standards and APIs for easy integration and customisation
  • Agile: Quickly meet your organisation’s increased demand for GI capability
  • Cost-effectiveness: Use and reuse existing cloud contracts to deploy GIS
  • Capability: Flexibility to deploy part or all of ArcGIS
  • Hybrid cloud: Add virtual CPUs to your on-premise applications
  • Faster application delivery: Implement your GIS applications faster
  • Short term peaks: Meet short term demand for GIS
  • Launch Kit: Maximise return on investment
  • Launch Kit: Understand best practice

Pricing

£53,700 a unit a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@esriuk.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

1 3 9 7 2 0 0 2 7 7 4 4 8 7 8

Contact

ESRI (UK) LIMITED Clare Bean
Telephone: 01296 745500
Email: info@esriuk.com

Service scope

Software add-on or extension
No
Cloud deployment model
Hybrid cloud
Service constraints
The service does not include the provision of customer data uploads by Esri UK (although this service can be bought through our complementary G-Cloud services)
Dependent on the service management options chosen, the service may or may not include any subsequent patching of the server once handed-over to the customer.
System requirements
  • A standard broadband internet connection
  • Modern web browser: Safari, Firefox, Chrome, Edge for ArcGIS Enterprise
  • ArcGIS Desktop in the Cloud: Amazon Workspaces client
  • ArcGIS Desktop in the Cloud: Amazon Workdocs Drive/CloudBerry Explorer
  • ArcGIS Pro in the Cloud: Amazon Workspaces client
  • ArcGIS Pro in the Cloud: Amazon Workdocs Drive/CloudBerry Explorer

User support

Email or online ticketing support
Email or online ticketing
Support response times
Target response times:
P1 - 2 hours - System inoperable. No users can run application.
P2 - 4 hours - Critical component inoperable preventing “full production” use of system although other areas of system can be used.
P3 - 8 hours - Elements of system not providing the functionality as expected or intermittent failures in system processing. In all cases, system can be used for “full production”.
P4 - 16 hours - Problem does not impact use or productivity of system but is frustrating to use, or there is an error in documentation.

09:00-17:30 GMT Monday-Friday excluding English Bank Holidays
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Please see the Esri UK Standard Support Policy in the Terms and Conditions document
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Esri UK sales, contactable at sales@esriuk.com, will handle order processing. User instructions, Help and extensive tutorial videos are available online.
Service documentation
Yes
Documentation formats
  • HTML
  • Other
Other documentation formats
Video
End-of-contract data extraction
Data can be easily downloaded as CSV or Shapefile using the tools within ArcGIS Enterprise. All uploaded data and generated data will be available for extraction.
End-of-contract process
User-uploaded content can be downloaded by permitted users from their cloud GIS content repository at the end of any subscription period. The customer will take responsibility for ensuring that all customer GIS and other data stored on the hosting platform is removed.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
None
Service interface
Yes
Description of service interface
The customer accesses the service using a standard Web Browser as described in the Service Definition.
Accessibility standards
None or don’t know
Description of accessibility
We have an ongoing commitment to accessibility and are WCAG 2.0 AA, compliant with minor issues.
Accessibility testing
We test all our service interfaces with users of assistive technology, using the Voluntary Product Accessibility Template https://www.esri.com/en-us/legal/accessibility/vpats
API
Yes
What users can and can't do using the API
All features of the service are available via API
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Web Application Templates used to access the service can be configured with customer's individual logos, colour schemes etc. Some templates are fully configurable to allow complete control of what functions you wish to make available to users.

Scaling

Independence of resources
Customer environments are logically segregated to prevent users and customers from accessing resources not assigned to them.

Services which provide virtualized operational environments to customers (i.e. EC2) ensure that customers are segregated via security management processes/controls at the network and hypervisor level.

AWS continuously monitors service usage to project infrastructure needs to support availability commitments/requirements. AWS maintains a capacity planning model to assess infrastructure usage and demands at least monthly, and usually more frequently. In addition, the AWS capacity planning model supports the planning of future demands to acquire and implement additional resources based upon current resources and forecasted requirements.

Analytics

Service usage metrics
Yes
Metrics types
ArcGIS Enterprise includes a complete dashboard of service use broken down by data, users, groups and other variables.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
Less than once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Encryption of all physical media
  • Other
Other data at rest protection approach
AWS adheres to independently validated privacy, data protection, security protections and control processes. (Listed under “certifications”).

AWS is responsible for the security of the cloud; customers are responsible for security in the cloud. AWS enables customers to control their content (where it will be stored, how it will be secured in transit or at rest, how access to their AWS environment will be managed).

Wherever appropriate, AWS offers customers options to add additional security layers to data at rest, via scalable and efficient encryption features. AWS offers flexible key management options and dedicated hardware-based cryptographic key storage.
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Data can be easily downloaded as CSV or Shapefile using the tools within ArcGIS Enterprise. All uploaded data and generated data will be available for extraction.
Data export formats
  • CSV
  • Other
Other data export formats
  • Shapefile
  • File Geodatabase
Data import formats
  • CSV
  • Other
Other data import formats
  • Shapefile
  • File Geodatabase

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
98%
Approach to resilience
The AWS Business Continuity plan details the process that AWS follows in the case of an outage, from detection to deactivation. AWS has developed a three-phased approach: Activation and Notification Phase, Recovery Phase, and Reconstitution Phase. This approach ensures that AWS performs system recovery and reconstitution efforts in a methodical sequence, maximizing the effectiveness of the recovery and reconstitution efforts and minimizing system outage time due to errors and omissions.

AWS maintains a ubiquitous security control environment across all regions. Each data centre is built to physical, environmental, and security standards in an active-active configuration, employing an n+1 redundancy model, ensuring system availability in the event of component failure. Components (N) have at least one independent backup component. All data centres are online and serving traffic. In case of failure, there is sufficient capacity to enable traffic to be load-balanced to the remaining sites.

Individual application resilience will vary depending on service configuration.
Outage reporting
Public dashboard; personalised dashboard with API and events; configurable alerting (email / SMS / messaging); email service to customers.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Less than 10 staff, whose roles require it, have access to management interfaces and support channels. These are protected through username and password authentication.
Access restriction testing frequency
Less than once a year
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Lloyds Registry under UKAS management systems
ISO/IEC 27001 accreditation date
21/11/2019
What the ISO/IEC 27001 doesn’t cover
All controls are covered.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Esri UK implements formal, documented policies and procedures that provide guidance for operations and information security within the organisation. Policies address purpose, scope, roles, responsibilities and management commitment.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Our configuration and change management process is audited and accredited to ISO9001.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Our infrastructure partner performs vulnerability scans on the host operating system, web applications, and databases in the environment. Approved 3rd party vendors conduct external assessments (minimum frequency: quarterly). Identified vulnerabilities are monitored and evaluated. Countermeasures are designed and implemented to neutralise known/newly identified vulnerabilities.

They monitor newsfeeds/vendor sites for patches and receives customer intelligence via http://aws.amazon.com/security/vulnerability-reporting/.

All software applications used on the service are regularly tested against a variety of threats and vulnerabilities, and patches released as soon as possible in the event vulnerabilities are found.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Our infrastructure partner deploys (pan-environmental) monitoring devices to collect information on unauthorized intrusion attempts, usage abuse, and network/application bandwidth usage. Devices monitor:
• Port scanning attacks
• Usage (CPU, processes, disk utilization, swap rates, software-error generated losses)
• Application metrics
• Unauthorized connection attempts
Near real-time alerts flag potential compromise incidents, based on AWS Service/Security Team- set thresholds.
Incident management type
Supplier-defined controls
Incident management approach
Our infrastructure partner adopts a three-phased approach to manage incidents:
1. Activation and Notification Phase
2. Recovery Phase
3. Reconstitution Phase
To ensure the effectiveness of the their Incident Management plan, they conducts incident response testing, providing excellent coverage for the discovery of defects and failure modes as well as testing the systems for potential customer impact.
The Incident Response Test Plan is executed annually, in conjunction with the Incident Response plan. It includes multiple scenarios, potential vectors of attack, the inclusion of the systems integrator in reporting and coordination and varying reporting/detection avenues.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£53,700 a unit a year
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@esriuk.com. Tell them what format you need. It will help if you say what assistive technology you use.