Learning Nexus Ltd

Off-the-shelf eLearning Courses

The off-the-shelf eLearning courses from Learning Nexus are a comprehensive resource offering over 200 mobile ready titles. in areas of; health & safety, Workplace legislation, Workplace skills, Personal Wellbeing, Health & Social, Safety Essentials and eBytes.

We can also provide you with an Authoring tool to edit the courses yourself.

Features

  • Over 100 titles included in the package
  • Full training support
  • Online help desk
  • RoSPA approved Health and Safety titles
  • Vast range of topics from GDPR to Working at Heights
  • Content can be amended with our HTML5 Authoring Tool
  • SCORM compliant content - use on any LMS
  • List of titles added to regularly, free of charge
  • Content developed with industry experts and SMEs
  • Track course completion on your LMS

Benefits

  • Access a wide range of titles at one cost
  • Address L&D needs quickly and simply
  • Engaging and effective learning content
  • Assessments included in most courses to prove learning outomces
  • Editable to ensure the content is relevant to your organisation
  • Regular additions ensures you have all the latest learning topics
  • Use alongside F2F content for a blended learning approach

Pricing

£4000 to £19750 per licence per year

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 11

139383230550929

Learning Nexus Ltd

Mandi Phillips

01453756000

mandi.phillips@learningnexus.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints Planned maintenance will be out of business hours and notified 72 hours in advance.
System requirements
  • Browsers - IE9+, Firefox4+, Chrome11+, Safari5+, iOS, Android
  • Computer - Windows Vista/Windows 7 or above

User support

User support
Email or online ticketing support Email or online ticketing
Support response times E Ticketing support is offered 24/7 - SLA's for non critical are 3 business working days - Critical are 24 hours of a business day
Telephone support is offered Mon - Friday 9am - 5pm
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Onsite support
Support levels - Dedicated account manager
- 24/7 ticket support system
- Legislative updates to off-the-shelf content
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Once you've purchased a licence for our off-the-shelf eLearning courses, we can have the courses ready to send you surprisingly quickly. This means that you can address your learning and development needs exactly when you need to.

If you decide to get an additional licence for our Authoring Tool, we will set you up, give you training and provide you with ongoing support.
Service documentation Yes
Documentation formats
  • PDF
  • Other
Other documentation formats Online collaborative reviewing
End-of-contract data extraction If you cancel your contract with us for your eLearning courses, the data regarding course completion remains within your learning management system.
End-of-contract process If you decide to change suppliers at the end of your contract, we'll let you know in advance of the date when access to our courses will end. As long as you're within your cancellation notice date, there's no extra charge for leaving us as your supplier.

But of course, we don't want you to go! So if you wish to extend you contract to keep our content, we can do this at a click of a button.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service All product features have been designed for mobile using responsive web technologies.
API No
Customisation available Yes
Description of customisation Do it yourself:

For the majority of our courses, you can use our own Authoring Tool to make amends and bespoke the courses to your organisation (ask us about a licence to our tool). Some of our courses are built in Articulate Storyline, so you'll need access to this tool to edit those courses yourself.

Let us do it for you:

If you like our eLearning courses but want to make them bespoke to you, our talented production team can amend courses for you at an additional cost. See our Digital Marketplace service named "Bespoke/Custom eLearning Content" for more information.

Scaling

Scaling
Independence of resources The service is continually monitored for performance degradation and remedial action is taken wherever necessary.

Analytics

Analytics
Service usage metrics Yes
Metrics types Once you've uploaded the courses to your LMS, you'll be able to see course completion information from your learners.
Reporting types Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency Less than once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach All off-the-shelf courses can be exported as SCORM packages and can therefore be used on any industry standard LMS.
Data export formats Other
Data import formats Other

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Our standard SLA is 99.5% service availability. A contract extension is offered proportional to the amount of unplanned service unavailability.
Approach to resilience This information is available on request.
Outage reporting The service is constantly monitored from multiple worldwide geographical locations and we are automatically notified by email if an outage is detected.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels The system incorporates a comprehensive role-based permissions system which is used to define access capabilities.
Access restriction testing frequency At least once a year
Management access authentication Other
Description of management access authentication Not Relevant for this service

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 QAS International
ISO/IEC 27001 accreditation date 28/11/2017
What the ISO/IEC 27001 doesn’t cover Not applicable.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Learning Nexus recognises that confidentiality, integrity and availability of information in information security management are integral parts of its management function and view these as their primary responsibility and fundamental to best business practice. Learning Nexus Ltd. are ISO/IEC 27001 accredited, to ensure that the organisation:
- Complies to all applicable laws and regulations - Implements Information Security Objectives that take into account information security requirements
- Communicate these objectives and performance
- Adopt an information security management system comprising a security manual and procedures which provide direction and guidance on information security matters relating to employees, customers, suppliers and other parties who come into contact with its work
- Work closely with Customers in seeking to establish appropriate information security standards - Adopt a forward-thinking approach on future business decisions, including the continual review of risk
- Instruct all members of staff in the needs and responsibilities of information security management
- Constantly strive to meet and where possible exceed its customer’s expectations
- Implement continual improvement initiatives, including risk assessment and risk treatment strategies Responsibility for upholding this policy is truly organisation-wide under the authority of the Managing Director.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We have a documented QMS process as part of our ISO27001 ISMS.
Vulnerability management type Supplier-defined controls
Vulnerability management approach We have a documented QMS process as part of our ISO27001 ISMS.
Protective monitoring type Supplier-defined controls
Protective monitoring approach We have a documented QMS process as part of our ISO27001 ISMS.
Incident management type Supplier-defined controls
Incident management approach We have a documented QMS process as part of our ISO27001 ISMS.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £4000 to £19750 per licence per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial We are happy to set you up with 7-day demo access to a selection of our courses so you can get a taste of what our content is like.

Service documents

pdf document: Pricing document pdf document: Service definition document pdf document: Terms and conditions
Service documents
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