FusionExperience Ltd

Proton VPN private international network for moving data, remote access and cloud integration.

Proton VPN provides for the rapid set up of high security UK and international networks, using a unique design hardened against operational compromise. Using Proton AG's own infrastructure and ISP status, with over twenty international access points, Proton VPN provides equivalent Secret protection for bulk-data transfer or remote access.

Features

  • Entirely self-contained service, no third party suppliers involved.
  • Full featured unique VPN.
  • International infrastructure of own access points/servers (5 in UK).
  • VPN assured for most sensitive across the Internet.
  • Proven AES-256 and RSA-4096 cryptography.
  • Proven resilient network with DDoS protection.
  • Redundant cloud storage with failover and built-in recovery.
  • HIPAA patient records Compliant.
  • Random access point routing for enhanced obfuscation.
  • Good for linking distant systems or clouds together.

Benefits

  • Full corporate customer administration provided.
  • Rapid deployment in minutes, desktop to desktop or server.
  • Encryption is seamless and transparent to the user.
  • Simple low fixed Price.
  • No special end user training required.
  • End-to-end encryption asssures data control/privacy on the cloud.
  • Ideal for 'once-off' transfers or transactions.
  • Customer data not readable by cloud service providers.
  • International VPN network to avoid ISP redirections.
  • Built on Proton Mail AG's nuclear industry standards.

Pricing

£40 per instance per month

Service documents

G-Cloud 10

138939102914396

FusionExperience Ltd

Kenneth Tombs

+44 (0)2070847500

kenneth.tombs@fusioncomply.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints None
System requirements
  • Web browser access for Edge, Chrome, IE9, and others.
  • Any SMTP, POP3, IMAP desk top client
  • Any mobile device
  • MS Windows
  • Apple OS

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Same working day
User can manage status and priority of support tickets No
Phone support No
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard WCAG 2.0 A
Web chat accessibility testing None
Onsite support Yes, at extra cost
Support levels Front line support for corporate customers all inclusive.

Free of charge customers have access to online FAQs, community and knowledge base.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Personal users normally sign themselves up for the service.

Corporate customers are assisted with both user on-boarding, transitional messages and the change-over of DNS table setting to include the encryption and validation key settings the service requires to function correctly.
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction Download via web mail or direct save from their desktop or device client.
End-of-contract process The customer agrees a closure date, upon which the service is suspended for one month. During which the service can be reinstated or accessed in an emergency situation.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None
Accessibility standards None or don’t know
Description of accessibility Not relevant
Accessibility testing Not relevant
API No
Customisation available Yes
Description of customisation How the VPN is deployed and the infrastructure locations for point-to-point working.

Scaling

Scaling
Independence of resources The private cloud is run by Proton as entirely their own virtualised data centre and network ISP. Full monitoring and Denial of Service capabilities are operated from their own former NATO operation in Switzerland ans have field tested by real attacks to services.

Analytics

Analytics
Service usage metrics Yes
Metrics types Utilisation and routing
Reporting types Real-time dashboards

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold Proton Technology AG (Switzerland)

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Not relevant
Data export formats CSV
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats Any contemporary machine communications protocol

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability 100% availability even under Denial of Service attack conditions
Approach to resilience The private data centre is designed for full redundancy including the internationally localised network access points. The service is assessed to be Secret status across the Internet. Details can be provided upon request for security reasons.
Outage reporting A user dashboard is provided with email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Full details are available on request.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Full details are available on request.
ISO/IEC 27001 accreditation date Full details are available on request.
What the ISO/IEC 27001 doesn’t cover Full details are available on request.
ISO 28000:2007 certification Yes
Who accredited the ISO 28000:2007 Full details are available on request.
ISO 28000:2007 accreditation date Full details are available on request.
What the ISO 28000:2007 doesn’t cover Full details are available on request.
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • CERN
  • Full details are available on request.

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Full details are available on request.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Full details are available on request.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Full details are available on request.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Full details are available on request.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Full details are available on request.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £40 per instance per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Fully featured 'personal account' is available.
Link to free trial Www.protonmail.com

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Terms and conditions document View uploaded document
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