Proton VPN provides for the rapid set up of high security UK and international networks, using a unique design hardened against operational compromise. Using Proton AG's own infrastructure and ISP status, with over twenty international access points, Proton VPN provides equivalent Secret protection for bulk-data transfer or remote access.
- Entirely self-contained service, no third party suppliers involved.
- Full featured unique VPN.
- International infrastructure of own access points/servers (5 in UK).
- VPN assured for most sensitive across the Internet.
- Proven AES-256 and RSA-4096 cryptography.
- Proven resilient network with DDoS protection.
- Redundant cloud storage with failover and built-in recovery.
- HIPAA patient records Compliant.
- Random access point routing for enhanced obfuscation.
- Good for linking distant systems or clouds together.
- Full corporate customer administration provided.
- Rapid deployment in minutes, desktop to desktop or server.
- Encryption is seamless and transparent to the user.
- Simple low fixed Price.
- No special end user training required.
- End-to-end encryption asssures data control/privacy on the cloud.
- Ideal for 'once-off' transfers or transactions.
- Customer data not readable by cloud service providers.
- International VPN network to avoid ISP redirections.
- Built on Proton Mail AG's nuclear industry standards.
£40 per instance per month
- Education pricing available
|Software add-on or extension||No|
|Cloud deployment model||Private cloud|
|Email or online ticketing support||Email or online ticketing|
|Support response times||Same working day|
|User can manage status and priority of support tickets||No|
|Web chat support||Web chat|
|Web chat support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support accessibility standard||WCAG 2.0 A|
|Web chat accessibility testing||None|
|Onsite support||Yes, at extra cost|
Front line support for corporate customers all inclusive.
Free of charge customers have access to online FAQs, community and knowledge base.
|Support available to third parties||Yes|
Onboarding and offboarding
Personal users normally sign themselves up for the service.
Corporate customers are assisted with both user on-boarding, transitional messages and the change-over of DNS table setting to include the encryption and validation key settings the service requires to function correctly.
|End-of-contract data extraction||Download via web mail or direct save from their desktop or device client.|
|End-of-contract process||The customer agrees a closure date, upon which the service is suspended for one month. During which the service can be reinstated or accessed in an emergency situation.|
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||None|
|Accessibility standards||None or don’t know|
|Description of accessibility||Not relevant|
|Accessibility testing||Not relevant|
|Description of customisation||How the VPN is deployed and the infrastructure locations for point-to-point working.|
|Independence of resources||The private cloud is run by Proton as entirely their own virtualised data centre and network ISP. Full monitoring and Denial of Service capabilities are operated from their own former NATO operation in Switzerland ans have field tested by real attacks to services.|
|Service usage metrics||Yes|
|Metrics types||Utilisation and routing|
|Reporting types||Real-time dashboards|
|Supplier type||Reseller providing extra support|
|Organisation whose services are being resold||Proton Technology AG (Switzerland)|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Developed Vetting (DV)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||European Economic Area (EEA)|
|User control over data storage and processing locations||No|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least every 6 months|
|Penetration testing approach||‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider|
|Protecting data at rest||
|Data sanitisation process||Yes|
|Data sanitisation type||Explicit overwriting of storage before reallocation|
|Equipment disposal approach||In-house destruction process|
Data importing and exporting
|Data export approach||Not relevant|
|Data export formats||CSV|
|Data import formats||
|Other data import formats||Any contemporary machine communications protocol|
|Data protection between buyer and supplier networks||
|Data protection within supplier network||
Availability and resilience
|Guaranteed availability||100% availability even under Denial of Service attack conditions|
|Approach to resilience||The private data centre is designed for full redundancy including the internationally localised network access points. The service is assessed to be Secret status across the Internet. Details can be provided upon request for security reasons.|
|Outage reporting||A user dashboard is provided with email alerts|
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||Full details are available on request.|
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users contact the support team to get audit information|
|How long user audit data is stored for||At least 12 months|
|Access to supplier activity audit information||Users contact the support team to get audit information|
|How long supplier audit data is stored for||At least 12 months|
|How long system logs are stored for||At least 12 months|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||Full details are available on request.|
|ISO/IEC 27001 accreditation date||Full details are available on request.|
|What the ISO/IEC 27001 doesn’t cover||Full details are available on request.|
|ISO 28000:2007 certification||Yes|
|Who accredited the ISO 28000:2007||Full details are available on request.|
|ISO 28000:2007 accreditation date||Full details are available on request.|
|What the ISO 28000:2007 doesn’t cover||Full details are available on request.|
|CSA STAR certification||No|
|Other security certifications||Yes|
|Any other security certifications||
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||ISO/IEC 27001|
|Information security policies and processes||Full details are available on request.|
|Configuration and change management standard||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Configuration and change management approach||Full details are available on request.|
|Vulnerability management type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Vulnerability management approach||Full details are available on request.|
|Protective monitoring type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Protective monitoring approach||Full details are available on request.|
|Incident management type||Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402|
|Incident management approach||Full details are available on request.|
|Approach to secure software development best practice||Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)|
Public sector networks
|Connection to public sector networks||No|
|Price||£40 per instance per month|
|Discount for educational organisations||Yes|
|Free trial available||Yes|
|Description of free trial||Fully featured 'personal account' is available.|
|Link to free trial||Www.protonmail.com|
|Pricing document||View uploaded document|
|Skills Framework for the Information Age rate card||View uploaded document|
|Terms and conditions document||View uploaded document|