Rock Kitchen Harris Ltd

Rate Your Local Service

A feedback tool for your team, users or customers to transparently and publicly provide a star rating and comments about your service similar to TripAdvisor. A secure area allows you to manage and publish feedback, along with your own response. All data can be exported as CSV for offline analysis.

Features

  • Full control over feedback questions
  • Full control over branding and look and feel
  • Location-based questions for determining customer location
  • Full back-end management of customer feedback
  • Ability to respond publicly to customer feedback
  • Ability to refer customer feedback to others in your organisation
  • Export all feedback and responses as CSV
  • All data encrypted in transit and stored securely
  • Multiple language support

Benefits

  • Provide complete service transparency for users and customers
  • Continually measure and monitor your service quality
  • Gain deep insight into customer experience of your service

Pricing

£2400 to £5900 per instance per year

  • Minimum contract period: Year
  • Excluding VAT
  • Trial option available

Service documents

G-Cloud 8

138618328006047

Rock Kitchen Harris Ltd

Paul Sculthorpe

0116 233 7500

gcloud@rkh.co.uk

Support

Support
Support service type
  • Email
  • Phone
Support accessible to any third-party suppliers Yes
Support availability Monday to Friday 9am-5pm
Standard support response times We aim to respond to a raised issue within 4 hours and aim to resolve within 8 hours.
Incident escalation process available Yes

Open standards

Open standards
Open standards supported and documented Yes

Onboarding and offboarding

Onboarding and offboarding
Service onboarding process included Yes
Service offboarding process included Yes

Analytics

Analytics
Real-time management information available Yes

Cloud features

Cloud features
Elastic cloud approach supported Yes
Guaranteed resources defined Yes
Persistent storage supported Yes

Provisioning

Provisioning
Self-service provisioning supported No
Service provisioning time 2-3 days, depending on your customisation requirements
Service deprovisioning time Immediately (real-time data export)

Open source

Open source
Open-source software used and supported Yes

Code libraries

Code libraries
Languages your code libraries are written in Python

API access

API access
API access available and supported Yes
API type RESTful

Networks and connectivity

Networks and connectivity
Networks the service is directly connected to Internet

Access

Access
Supported web browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Offline working and syncing supported No
Supported devices
  • PC
  • Mac
  • Smartphone
  • Tablet

Data storage

Data storage
Datacentres adhere to the EU code of conduct for energy-efficient datacentres Yes
User-defined data location No
Datacentre tier Uptime Institute Tier 3
Backup, disaster recovery and resilience plan in place Yes
Data extraction/removal plan in place Yes

Data-in-transit protection

Data-in-transit protection
Data protection between user device and service

Asset protection and resilience

Asset protection and resilience
Datacentre location
Data management location
Legal jurisdiction of service provider UK, assured by Service provider assertion
Datacentre protection No, assured by Service provider assertion
Data-at-rest protection
Secure data deletion Other secure erasure process, assured by Service provider assertion
Service availability 99.9%, assured by Service provider assertion

Separation between consumers

Separation between consumers
Cloud deployment model Public cloud, assured by Service provider assertion
Type of consumer Only government consumers, assured by Service provider assertion
Services separation No, assured by Service provider assertion
Services management separation No, assured by Service provider assertion

Governance

Governance
Governance framework No, assured by Service provider assertion

Configuration and change management

Configuration and change management
Change impact assessment Yes, assured by Service provider assertion

Vulnerability management

Vulnerability management
Vulnerability assessment Yes, assured by Service provider assertion
Vulnerability monitoring Yes, assured by Service provider assertion
Vulnerability mitigation prioritisation Yes, assured by Service provider assertion
Vulnerability tracking Yes, assured by Service provider assertion
Vulnerability mitigation timescales Yes, assured by Service provider assertion

Event monitoring

Event monitoring
Event monitoring Yes, assured by Service provider assertion

Incident management

Incident management
Incident management processes Yes, assured by Service provider assertion
Consumer reporting of security incidents Yes, assured by Service provider assertion
Security incident definition published No, assured by Service provider assertion

Personnel security

Personnel security
Personnel security checks

Secure development

Secure development
Secure development Yes, assured by Service provider assertion
Secure design, coding, testing and deployment Yes, assured by Service provider assertion
Software configuration management Yes, assured by Service provider assertion

Supply-chain security

Supply-chain security
Visibility of data shared with third-party suppliers No, assured by Service provider assertion
Third-party supplier security requirements No, assured by Service provider assertion
Third-party supplier risk assessment No, assured by Service provider assertion
Third-party supplier compliance monitoring No, assured by Service provider assertion

Authentication of consumers

Authentication of consumers
User authentication and access management Yes, assured by Service provider assertion
User access control through support channels Yes, assured by Service provider assertion

Separation and access control within management interfaces

Separation and access control within management interfaces
User access control within management interfaces Yes, assured by Service provider assertion
Administrator permissions Yes, assured by Service provider assertion

Identity and authentication

Identity and authentication
Identity and authentication controls

Secure service administration

Secure service administration
Service management model

Audit information provision to consumers

Audit information provision to consumers
Audit information provided Data made available by negotiation, assured by Service provider assertion

Secure use of the service by the customer

Secure use of the service by the customer
Device access method
Training Yes, assured by Service provider assertion
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