NDL Software Limited

Licencing, implementation and support for FX and MX development platforms

FX and MX combined enable you to quickly deploy browser-based eForms and native mobile applications. They are easy-to-use and put you in control of design, distribution and management. Apps can be deployed with complex workflows and integrate with any back-office system, creating paperless processes that improve efficiency and service delivery.

Features

  • Highly intuitive eForm platform, drag and drop elements and controls
  • Create native mobile apps with a low code cross-platform toolkit
  • Complex controls: payments, address lookup, progress bars and file upload
  • Design once and deploy apps to all major operating systems
  • Apps can be used online and offline, as connectivity permits
  • Utilises such functionality as cameras, GPS, time stamp, mail, video
  • Secure 256bit data encryption used in communications and offline storage
  • Full management capability that provides user, device and app controls
  • Queuing function to orchestrate, prioritise, queue transactions and workflow
  • Read and write to SQL Server Databases / web services

Benefits

  • Rapid development of eForms / apps to help go paperless
  • Non-expert users can create simple or complex eForms at speed
  • eForm developers can include custom made functionality
  • Create native cross-platform mobile apps without specialist developers
  • Quick to deliver and adapt, completely within your control
  • Choose a mixture of mobile devices, without additional development
  • MX allows staff to work with or without connectivity
  • Develop, manage, test and live preview before deployment
  • Queue and prioritise large numbers of transactions and workflow
  • Can fully integrate with your back-office systems

Pricing

£36000 to £58000 per licence per year

Service documents

Framework

G-Cloud 11

Service ID

1 3 7 9 2 5 5 5 8 6 5 6 9 7 9

Contact

NDL Software Limited

Tom Wright

01937 543 500

tom.wright@ndl.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
None
System requirements
Please see Service Definition document for list of system requirements.

User support

Email or online ticketing support
Email or online ticketing
Support response times
See Service Definition document.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
See Service Definition document.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
FX: We offer, as standard 5 days of professional services for onboarding, including training customer staff.

MX: We offer one-day installation service and a two-day development training course for two attendees.
Service documentation
Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
If hosted within the customer's server, all data will reside with the customer for the duration of the contract. If hosted by NDL, a full database export will be provided at the end of contract
End-of-contract process
Configurations and assets are retained by the client and the service is terminated.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Forms created through Fx are available for use on all internet browsers. The development software must, however, be operated from a desktop or laptop. Mobile apps created through Mx are available for use on all mobile devices, the software must, however, be operated from a desktop or laptop
Service interface
Yes
Description of service interface
Fx has browser based eForms and windows based management/studio console. Mx has Windows based management console and studio with a mobile device application interface.
Accessibility standards
None or don’t know
Description of accessibility
None
Accessibility testing
None
API
Yes
What users can and can't do using the API
Initiate and automate interaction with Applications, enable 2 way data flow between the Eform / mobile device, data service and target Application.
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Electronic forms and mobile apps are fully customisable, customer has full control via studio.

Scaling

Independence of resources
NDL have a robust contingency plan and employ sufficient staff to meet our service demands.

Analytics

Service usage metrics
Yes
Metrics types
User defined metrics based on available meta data.
Reporting types
Real-time dashboards

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
Less than once a year
Penetration testing approach
In-house
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
If hosted within the customer's server, all data will reside with the customer for the duration of the contract. If hosted by NDL, a full database export can be provided upon request.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
IPsec or TLS VPN gateway
Data protection within supplier network
IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
SLA contract dependant
Approach to resilience
Architectural, platform and data centre resilience. More information available on request.
Outage reporting
Client communications via agreed channels.

Identity and authentication

User authentication needed
Yes
User authentication
Identity federation with existing provider (for example Google Apps)
Access restrictions in management interfaces and support channels
Role based access, and privileged identity management.
Access restriction testing frequency
At least every 6 months
Management access authentication
Identity federation with existing provider (for example Google Apps)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials Certificate

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
All data is held on customer infrastructure, whether that be on premise or in the Azure Cloud option. The customer can apply their chosen standard security governance policies.
Information security policies and processes
Supplier defined controls.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Supplier defined controls.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Available on request.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Available on request.
Incident management type
Supplier-defined controls
Incident management approach
Available on request.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£36000 to £58000 per licence per year
Discount for educational organisations
No
Free trial available
No

Service documents

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