NDL Software Limited

Licencing, implementation and support for FX and MX development platforms

FX and MX combined enable you to quickly deploy browser-based eForms and native mobile applications. They are easy-to-use and put you in control of design, distribution and management. Apps can be deployed with complex workflows and integrate with any back-office system, creating paperless processes that improve efficiency and service delivery.

Features

  • Highly intuitive eForm platform, drag and drop elements and controls
  • Create native mobile apps with a low code cross-platform toolkit
  • Complex controls: payments, address lookup, progress bars and file upload
  • Design once and deploy apps to all major operating systems
  • Apps can be used online and offline, as connectivity permits
  • Utilises such functionality as cameras, GPS, time stamp, mail, video
  • Secure 256bit data encryption used in communications and offline storage
  • Full management capability that provides user, device and app controls
  • Queuing function to orchestrate, prioritise, queue transactions and workflow
  • Read and write to SQL Server Databases / web services

Benefits

  • Rapid development of eForms / apps to help go paperless
  • Non-expert users can create simple or complex eForms at speed
  • eForm developers can include custom made functionality
  • Create native cross-platform mobile apps without specialist developers
  • Quick to deliver and adapt, completely within your control
  • Choose a mixture of mobile devices, without additional development
  • MX allows staff to work with or without connectivity
  • Develop, manage, test and live preview before deployment
  • Queue and prioritise large numbers of transactions and workflow
  • Can fully integrate with your back-office systems

Pricing

£36000 to £58000 per licence per year

Service documents

Framework

G-Cloud 11

Service ID

1 3 7 9 2 5 5 5 8 6 5 6 9 7 9

Contact

NDL Software Limited

Tom Wright

01937 543 500

tom.wright@ndl.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints None
System requirements Please see Service Definition document for list of system requirements.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times See Service Definition document.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels See Service Definition document.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started FX: We offer, as standard 5 days of professional services for onboarding, including training customer staff.

MX: We offer one-day installation service and a two-day development training course for two attendees.
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction If hosted within the customer's server, all data will reside with the customer for the duration of the contract. If hosted by NDL, a full database export will be provided at the end of contract
End-of-contract process Configurations and assets are retained by the client and the service is terminated.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Forms created through Fx are available for use on all internet browsers. The development software must, however, be operated from a desktop or laptop. Mobile apps created through Mx are available for use on all mobile devices, the software must, however, be operated from a desktop or laptop
Service interface Yes
Description of service interface Fx has browser based eForms and windows based management/studio console. Mx has Windows based management console and studio with a mobile device application interface.
Accessibility standards None or don’t know
Description of accessibility None
Accessibility testing None
API Yes
What users can and can't do using the API Initiate and automate interaction with Applications, enable 2 way data flow between the Eform / mobile device, data service and target Application.
API documentation Yes
API documentation formats PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Electronic forms and mobile apps are fully customisable, customer has full control via studio.

Scaling

Scaling
Independence of resources NDL have a robust contingency plan and employ sufficient staff to meet our service demands.

Analytics

Analytics
Service usage metrics Yes
Metrics types User defined metrics based on available meta data.
Reporting types Real-time dashboards

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency Less than once a year
Penetration testing approach In-house
Protecting data at rest Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach If hosted within the customer's server, all data will reside with the customer for the duration of the contract. If hosted by NDL, a full database export can be provided upon request.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks IPsec or TLS VPN gateway
Data protection within supplier network IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability SLA contract dependant
Approach to resilience Architectural, platform and data centre resilience. More information available on request.
Outage reporting Client communications via agreed channels.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Identity federation with existing provider (for example Google Apps)
Access restrictions in management interfaces and support channels Role based access, and privileged identity management.
Access restriction testing frequency At least every 6 months
Management access authentication Identity federation with existing provider (for example Google Apps)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials Certificate

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach All data is held on customer infrastructure, whether that be on premise or in the Azure Cloud option. The customer can apply their chosen standard security governance policies.
Information security policies and processes Supplier defined controls.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Supplier defined controls.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Available on request.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Available on request.
Incident management type Supplier-defined controls
Incident management approach Available on request.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £36000 to £58000 per licence per year
Discount for educational organisations No
Free trial available No

Service documents

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