This G-Cloud 10 service is no longer available to buy.

The G-Cloud 10 framework expired on Tuesday 2 July 2019. Any existing contracts with Softcat Limited are still valid.
Softcat Limited

Ivanti Education Services

It is for IT professionals tasked with the administration and design of Ivanti Service Manager. This five-day training course covers administrative and design functions within Ivanti Service Manager. Students will learn how to configure including object, window and process design, test to live, web access, and many more administrative functions.

Features

  • Window, Process, Object design
  • Service level management
  • User Management
  • Query and Report Designer and Management Information
  • Test to live
  • Creating a request process
  • Customising Ivanti Service Manager, Web Access and Self-service
  • Knowledge Management
  • Configuration management and Service Catalogue
  • Systems Administration including connection manager and mail manager

Benefits

  • In-house trained system administrators ensures ownership of the system
  • Lowers the cost of solution ownership
  • Maximise system benefit
  • Enablement of rapid process design
  • In-house set-up and configuration
  • In-house reporting and management information

Pricing

£1,599.50 a person

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 10

Service ID

1 3 7 6 1 4 6 2 6 9 2 2 9 3 9

Contact

Softcat Limited Charles Harrison
Telephone: 01612725766
Email: psitq@softcat.com

Planning

Planning service
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
N/A

User support

Email or online ticketing support
No
Phone support
No
Web chat support
No
Support levels
N/A

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Ivanti

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£1,599.50 a person
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.