BrightCloud Technologies Limited

BrightCloud - Infrastructure as a Service (Iaas) Private Cloud

Private Cloud, Hybrid Cloud, Hosted Infrastructure; providing IaaS, PaaS. Costs less than Azure and in Guaranteed UK mainland datacentres, encrypted data, secure connection via VPN, HSCN. Built by VMware experts on a Gartner top-right magic quadrant hardware platform supported by ISO 9001 and 27001 audited ITIL support with 24x7 monitoring.

Features

  • High Availability Mission Critical Cloud Hosting
  • Simple, single performance tier including SSD
  • Secure, protected, GDPR compliant
  • ITIL based service desk and support
  • Expert Provisioning Assistance and Optimisation
  • Virtual Machine backup included - 3 day failsafe backups
  • Secure Access via VPN or HSCN
  • High Performance Storage IOPS Guarantee
  • Change Control and Patch Management friendly service
  • High Performance Application Hosting

Benefits

  • A true peace of mind cloud service
  • Transparent Service and Support – you know what you get
  • You know where it is and how its performing
  • Dedicated Account Management Resource
  • Direct support by friendly, human experts
  • 99.99% uptime guarantee in any one availability zone
  • Built on VMware technology and NSX SDN for security
  • Predictable and budget-able costs – no unpleasant surprises
  • An IaaS solution customised to your needs

Pricing

£72.00 per virtual machine per month

  • Free trial available

Service documents

G-Cloud 10

136556851685184

BrightCloud Technologies Limited

Duncan Little

0370 770 9722

sales@bright-cloud.net

Service scope

Service scope
Service constraints The service is constrained by the customers ability to access the IaaS via VPN or HSCN
System requirements Access to the System

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We categorise support to four different priorities, priority one is a 15 minute response, priority 2 is a 45 minute response, priority 3 is a 4 hour response and priority 4 is an eight-hour response. out of normal working hours in the evenings and weekends we only accept priority one incidents and these are responded to within one hour.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Ad hoc support is provided on a time and materials basis, customers buy a bank of support calls upfront and these are called off during a 12 month period. Reactive support is provided to our contract customers on an agreed basis and discharged on a retainer with no limit to the amount of support. Proactive support and managed services are provided with monitoring technology automatically escalating incidents to the helpdesk. Only proactive support customers receive strategic advice and technical account management.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We have engagement options which include:-

A fully guided trial service where we assist in installing the client software and applications. Once the customer is happy with performance and scalability the system can go live.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Under the control of the user via the web interface the data can be extracted to alternate storage, or via a request to BrightCloud we can provide the data on encrypted portable disk devices.
End-of-contract process Data transfer to alternate media is included in the service but the cost of the media is not.
Secure destruction of the backup data once copies have been taken is included.

Using the service

Using the service
Web browser interface Yes
Using the web interface The service provides backend hosted IT infrastructure for application, data and service hosting
Web interface accessibility standard None or don’t know
How the web interface is accessible At the time of submission our web interface has not been tested for accessibility
Web interface accessibility testing At the time of submission our web interface has not been tested for accessibility
API No
Command line interface No

Scaling

Scaling
Scaling available Yes
Scaling type Automatic
Independence of resources We run proactive monitoring of all resources; System, Storage and Networking and via Capacity Management we ensure that all customers have sufficient available resources.
Usage notifications Yes
Usage reporting Email

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • Memory
  • Network
  • Number of active instances
Reporting types Regular reports

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Virtual machines
  • Physical machines
  • Office 365 and other cloud services
  • User devices, laptops, Apple etc
Backup controls Users can design backup and retention rules that are very granular and flexible
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Users schedule backups through a web interface
Backup recovery Users can recover backups themselves, for example through a web interface

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability We provide a 99.99% uptime guarantee SLA on the BrightCloud Backup service and our Contract includes a refund of the charges in proportion to any reduction in uptime.
Approach to resilience We operate from highly available data centres (Tier 3 and 4) and every component of our solution is designed and configured to be resilient. We can run from one Data Centre in the event of a complete failure and there are no single points of failure.
Outage reporting We run a Major Incident process and any outages are reported via SMS and e-mail.

Identity and authentication

Identity and authentication
User authentication
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels The control is use of rights management within the web interface and underlying software and we test this using regular vulnerability assessments by a CHECK accredited provider.
Access restriction testing frequency At least every 6 months
Management access authentication
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 British Standards Institution
ISO/IEC 27001 accreditation date 12/02/2016
What the ISO/IEC 27001 doesn’t cover The Policy Applies to all physical and electronic assets, processes, policies and procedures employed internally and for the benefit of customers managed services. All employees and contractors are expected to comply with this policy and the information security management system (ISMS) that implements this policy
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications IGSoc Organsiation Code 8HJ31

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Security policy,
Access control policy,
asset management policy,
classification of information policy,
compliance policy,
cryptographic policy,
HR process,
information security incident management,
media policy,
mobile device and networking policy,
network security management policy,
operations workflow,
operations security policy,
organisation of information security,
physical and environmental security,
supplier relationships policy,
Systems acquisition and development policy,
business management operational objectives,
individual user agreement,
non-conformance ,
customer feedback,
internal audit procedure,
change control procedure,
design control,
major incident process,
business continuity plan,
problem management procedure,
document management procedure,
contract review process,
supplier review process,

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All components which support the service are recorded in a configuration management database and any changes to the components or the service have to be risk assessed and put through our ITIL based change management process.
One part of the change management process is to assess any potential security impact of the change.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Our vulnerability management approach is to continuously monitor with pen tests and vulnerability assessments and to then prioritise and mediate any risks found.
Dependant of the priority and level of risk we will deploy patches within 24 hours.
We utilise a number of industry tools and sources for threat information and also utilise a CHECK accredited company for the tests.
Protective monitoring type Supplier-defined controls
Protective monitoring approach We utilise SIEM tools to monitor logs and highlight potential compromises; anything discovered will be raised as a P1 ticket in our system and responded to within 15 minutes.
If there has been a compromise this will be remediated and logged as a Security Incident in our ISO27001 based business management system such that it is treated to prevent recurrence.
Incident management type Supplier-defined controls
Incident management approach We have designed our Incident, Problem and Change Management processes based on ITIL V3.
Users can report incidents via telephone or e-mail, with a P1 response being 15 minutes, P2 45 minutes, P3 4 hours.
Incident reports are provided weekly or monthly as agreed with the customer

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used VMware
How shared infrastructure is kept separate Each customer is assigned their own private VLAN and customer separation firewall, private infrastructure resources including storage, and access is controlled by role based access controls.

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £72.00 per virtual machine per month
Discount for educational organisations No
Free trial available Yes
Description of free trial A suitable test infrastructure of 3 servers allowing an application to be trialled for one month Free of Charge

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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