Accenture (UK) Limited

Certus Solutions - engage™ Training Services - Oracle ERP, HCM and Payroll Cloud

engage™ Implementation Services comprises a purpose built "Adopt & Adapt" templated accelerator; implementation methodology and optional Support Service all designed specifically to facilitate the rapid and agile delivery of Oracle® SaaS Cloud Services for ERP (Financials, Procurement, Projects), HCM, Payroll, Performance Management and Talent Acquisition (Recruitment) for UK Public Sector.

Features

  • Oracle Approved Supplier of Training
  • Education covering Oracle ERP, HCM and Taleo Cloud Services
  • Education covering Oracle Cloud Reporting Tools
  • Delivered by Qualified, Oracle Approved Cloud Services Practitioners
  • Approved Oracle Training Material and Environments provided
  • Onsite Delivery available at Client Site
  • Offsite Education Centre in Guildford, Surrey available
  • Blended Training (Classroom, Virtual Training) also available

Benefits

  • Preferred Supplier to Oracle University and Channels & Alliances
  • More than training - knowledge transfer from skilled practitioners
  • Leverages Certus Solutions Intellectual Property from SaaS implementations
  • Gain insight & understanding to Oracle SaaS applications through discovery
  • Delivered by the industry experts that trains Oracle Partner Network
  • Knowledge transfer through education and continuous training

Pricing

£1300 to £1925 per person per day

Service documents

G-Cloud 10

136335329410335

Accenture (UK) Limited

Simon Mitchell

++44 (0) 7702 234537

sales.support.uk@accenture.com

Planning

Planning
Planning service No

Training

Training
Training service provided Yes
How the training service works Certus offers engage™ as a modular approach. engage™ Training Services provides a comprehensive programme that can be tailored to the specific clients needs. Certus is in a unique position across the market place in that it is both an Oracle© Platinum Partner and an approved supplier to Oracle Alliances & Channels and Oracle University to sell and deliver Oracle Cloud ERP, HCM and Talent Acquisition (Taleo) Cloud courses using Oracle approved material and instructors. To ensure the quality of training delivery is always maintained, Certus does not subcontract or outsource this activity. A differentiator to our service proposition is that training is delivered by Certus Solutions trained practitioners. Training can be delivered onsite in classroom site or from our configured training and education facility at Certus Headquarters in Guildford, Surrey. Training can also be delivered remotely via the web.
Training is tied to specific services Yes
Services the training service works with
  • Oracle ERP Cloud (Financials, Procurement, Projects)
  • Oracle HCM Cloud
  • Oracle Payroll Cloud
  • Oracle Talent Acquisition Cloud - Taleo
  • Oracle Performance Management Cloud
  • Oracle Talent Management Cloud
  • Oracle EPM Cloud
  • Oracle Recruitment Cloud
  • Oracle Learning Cloud

Setup and migration

Setup and migration
Setup or migration service available No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service No

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
Other security services
  • Security Governance and Compliance
  • Application Security and Data Protection
  • Security Monitoring and Response
  • Digital Identity Management
  • Threat and Vulnerability Management
  • Endpoint Protection
  • Threat Intelligence Analysis Platform
  • Certified Security Testers
Certified security testers Yes
Security testing certifications
  • CREST
  • Other
Other security testing certifications
  • OSCP
  • OSCE
  • CISSP
  • CEH

Ongoing support

Ongoing support
Ongoing support service No

Service scope

Service scope
Service constraints Engage™ Training Services is restricted in scope to Oracle ERP, HCM and Talent Acquisition (Taleo) Cloud application training courses only.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Engage™ Business Support Services - 09:00 - 17:00 Monday to Friday. Additional Service Hours; Weekend and Bank Holiday can be supported if required. The offering is tailored to the Client's individual need.

Severity 1 Response 30 mins / Severity 2 Response 2 hours / Severity 3 - Response 4 hours.

Incident escalation process is available.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels Engage™ Business Support Services provides a comprehensive application ISO9001 support service designed to protect a customer’s investment and provide easy access to a broad range of expertise delivering 3rd line support services. The service can be tailored to an individual clients needs and offers total flexibility in terms of commercial models from "Pay As You Go" and Fixed-Fee Multi-Year arrangements. (see Pricing Template). The Service is supported by a dedicated support team including Service Managers.

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold Oracle

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £1300 to £1925 per person per day
Discount for educational organisations No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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