Netpremacy Limited

Happeo - Unified Digital Workplace (GSuite) via Netpremacy

Happeo is the all-in-one enterprise social intranet, knowledge base, productivity platform. The Internal Communications tool and people directory works perfectly with G Suite.


  • Effortlessly dynamic intranet page creation
  • Enterprise Content Management
  • Multiple Page layouts - Rich hierarchies
  • Clearly structured and easy to navigate
  • Customized appearance and templates with colours and branding
  • Multilingual pages and dynamic widgets
  • SSL encryption, GDPR Compliance, SSO Authentication, Audit Security Log
  • Social Channels
  • Full integration with GSuite and Google Drive
  • Secure Access Management


  • Clearly structured and easy to navigate
  • Collaborative workspaces with integrations
  • Edit, manage and navigate files without leaving Happeo
  • Fully searchable user profiles with rich user info
  • Search results are congregated list from multiple sources
  • Quick launch to SaaS apps such as Salesforce, Mailchimp etc
  • Choice of notification options
  • Elastic search for fast, scalable accurate search experience
  • Role based permissions and access rights
  • Automatic backups


£30 per person per year

Service documents


G-Cloud 11

Service ID

1 3 6 0 6 3 1 9 2 6 1 7 2 3 6


Netpremacy Limited

Andrew Eden

0113 366 2008

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints None
System requirements Internet Connectivity with a modern web browser

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 24/5 Access to Netpremacy's Cloud Support Services is available by taking out an optional additional service contract and is listed separately from our Happeo services.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Additional Netpremacy support is available at additional cost and is listed separately under Cloud Support as an optional service.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Online training, user documentation and onsite if required
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Upon termination all data is supplied by in a readable format.
End-of-contract process Customers can export data, must complete before service expiry. Data is deleted after service end.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems
  • Android
  • IOS
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Responsive design for tablets and desktop.
Service interface No
Customisation available Yes
Description of customisation Users can use templates or intuitive editor to create pages. Colours, logos and other branding can be used to customise your Happeo intranet.
Individual users can use dynamic widgets and notification options to deliver relevant information to them at the time that is suitable to their role (and access rights)


Independence of resources Developed on highly scalable PAAS, hosted on Google cloud.
Already supporting 1,000s of customers.
Application developed using multi tenanted design principles.


Service usage metrics Yes
Metrics types Traffic, engagement and user adoption metrics
Reporting types
  • Regular reports
  • Reports on request


Supplier type Reseller providing extra features and support
Organisation whose services are being resold LumApps, Zendesk, Google G-Suite, GCP, RingCentral, Happeo

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest Physical access control, complying with CSA CCM v3.0
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Google docs, CSV
Data export formats
  • CSV
  • Other
Other data export formats
  • Google Docs
  • G-Suite apps
Data import formats
  • CSV
  • Other
Other data import formats Google Docs

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability 99% uptime
Approach to resilience All data is redundantly stored across a minimum of 3 data centres, and all services are designed to leverage the redundant data centre infrastructure powering Google services.
Outage reporting Google provides customer alerts and a public uptime dashboard here: The dashboard advises across the G Suite services on degradation or downtime.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Google Single Sign On via OAuth or via Username/Password
Access restriction testing frequency At least every 6 months
Management access authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Ernst & Young
ISO/IEC 27001 accreditation date 15/04/2015
What the ISO/IEC 27001 doesn’t cover Any service not listed on the ISO certificate is not covered.
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date 31/01/2017
CSA STAR certification level Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover N/A
PCI certification No
Other security certifications Yes
Any other security certifications
  • Ferpa

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Our customers and regulators expect independent verification of security, privacy and compliance controls. Google undergoes several independent third party audits on a regular basis to provide this assurance. This means that an independent auditor has examined the controls present in our data centers, infrastructure and operations.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach In Google production environments, software updates are manually vetted to ensure the stability of the system. Changes are then tested and cautiously rolled out to systems. The details vary somewhat depending on the service being considered, but all development work is separated from the operation systems, testing occurs in a multi-staged fashion in both environments and in dedicated test settings. Google can share, under NDA, the SOC2 audit report (based on standards from the International Auditing and Assurance Standards Board), which describes the change management process. Additionally, changes to code go through a process of code review involving additional engineer(s).
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Google administrates a vulnerability management process that actively scans for security threats using a combination of commercially available and purpose-built tools, intensive automated/manual penetration efforts, quality assurance processes, software security reviews and external audits. The vulnerability management team is responsible for tracking and following up on vulnerabilities. Once a vulnerability requiring remediation has been identified, it is logged, prioritized according to severity, and assigned an owner. The vulnerability management team tracks such issues and follows up frequently until they can verify that the issues have been remediated. Google also maintains relationships and interfaces with members of the security research community.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Focused on information gathered from network traffic, employee actions on systems and outside knowledge of vulnerabilities. Traffic is inspected at many points for suspicious behaviour. Analysis is performed using open-source and commercial tools for traffic capture and parsing, supported by a correlation system built on top of Google technology. Analysis is supplemented by examining system logs for unusual behaviour, such as attempted access of customer data. Security engineers place standing alerts on public data repositories to look for security incidents that might affect company infrastructure. They actively review inbound security reports and monitor public mailing lists, blog posts, and wikis.
Incident management type Supplier-defined controls
Incident management approach If an incident occurs, the security team logs and prioritises it according to severity. Events directly impacting customers are assigned the highest priority. This process specifies courses of action, procedures for notification, escalation, mitigation, and documentation. Google’s incident management program is structured around NIST guidance on handling incidents. Key staff are trained in forensics and handling evidence in preparation for an event, including the use of third-party and proprietary tools. Testing of incident response plans is performed for key areas, such as systems that store sensitive customer information. Tests consider a variety of scenarios, including insider threats and software vulnerabilities.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £30 per person per year
Discount for educational organisations No
Free trial available Yes
Description of free trial 14 day free trial - after registering for the demo to ensure effective deployment and use of the trial period.
Link to free trial

Service documents

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