Selected Interventions Ltd

ECHO Service Management Framework

ECHO is a highly configurable solution to managing service operations such as refuse and recycling collections services, street cleansing, and other field tasks. The system includes service and resource planning and operational management including mobile applications and enables integration with other systems.

Features

  • Highly configurable municipal service management framework
  • Real time tracking and task updates from mobile systems
  • Round management and planning
  • Resource management and scheduling
  • Vehicle systems integration
  • Job and work planning and management
  • Systems integration
  • RFID and weighing integration
  • Image and signature capture
  • Supports complex behaviours and processes

Benefits

  • Real time visibility to manage service issues in real time
  • Adaptable across multiple services
  • Real time task progress management of mobile staff and crews
  • Service quality inspections can generate reactive tasks automatically
  • Immediate response and allocation of ad hoc tasks
  • Automate processes where possible, more responsive services
  • SLA management and reporting
  • Seemless integration with other systems such as CRM or finance
  • Comprehensive refuse and recycling service management system
  • Street scene (cleansing) service management software

Pricing

£600 per instance per month

Service documents

G-Cloud 9

135959275542414

Selected Interventions Ltd

David Roberts

07810543700

david.roberts@selectedinterventions.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints Yes, these are discussed with clients as part of management plan to ensure service continuity
System requirements Access

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 4 hours
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels We offer different levels of support for higher demand applications
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Selected Interventions can provide a full on boarding system to include "tobe" process analysis, configuration, data translation and loading, onsite and remote user and admin training and post go live support for all elements.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Through use of data extract reports
End-of-contract process Access to the service and supporting applications is included in the service cost.
Process analysis, configuration, data handling, training and proactive support is provided at additional cost

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10+
  • Microsoft Edge
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service An application is available to enable mobile operators to utilise data in a disconnected environment
Accessibility standards WCAG 2.0 A
Accessibility testing Currently unaware of any users requiring assistive technology
API Yes
What users can and can't do using the API API enables systems to raise and monitor tasks and events
API documentation Yes
API documentation formats PDF
API sandbox or test environment No
Customisation available Yes
Description of customisation All services managed within the framework can be customised

Scaling

Scaling
Independence of resources System is designed and tested for scalability.

Analytics

Analytics
Service usage metrics Yes
Metrics types Concurrent usage
User access
Mobile device access
Reporting types Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency Less than once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Through extract reports
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability SLAs are available to meet users requirements on request
Approach to resilience Available on request
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Available on request
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation No
Security governance approach Available on request
Information security policies and processes Available on request

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All changes are recorded to include release and version control.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Systems and security measures are maintained and regularly updated. If threats are identified patches are generally made available with 72 hours
Protective monitoring type Supplier-defined controls
Protective monitoring approach Systems are monitored to identify threats and attempts.
Incident management type Supplier-defined controls
Incident management approach A full support site is available to clients who may also report incidents by email or phone.
Reports and updates are provided by email

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks Other

Pricing

Pricing
Price £600 per instance per month
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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